SeaMee Posted July 28, 2023 #1 Share Posted July 28, 2023 I canceled a dinner reservation for a future cruise using on board credit. It was canceled but money was not refunded. Who do I contact? Looked on Celebrity website and can't figure it out...can anyone help? Thanks Link to comment Share on other sites More sharing options...
WestLakeGirl Posted July 28, 2023 #2 Share Posted July 28, 2023 Timeline? When did you cancel? Link to comment Share on other sites More sharing options...
gerelmx Posted July 28, 2023 #3 Share Posted July 28, 2023 16 minutes ago, SeaMee said: I canceled a dinner reservation for a future cruise using on board credit. It was canceled but money was not refunded. Who do I contact? Looked on Celebrity website and can't figure it out...can anyone help? Thanks Log off and log in again, check your order history Link to comment Share on other sites More sharing options...
SeaMee Posted July 28, 2023 Author #4 Share Posted July 28, 2023 My sailing is in November. I canceled 2 dinner reservations and only a partial refund was given for 1 of the reservations and the other reservation wasn't credited at all. It's been 2 days and OBC does not reflect correct money. Any idea of who to call or contact? Thanks Link to comment Share on other sites More sharing options...
davekathy Posted July 28, 2023 #5 Share Posted July 28, 2023 9 minutes ago, SeaMee said: My sailing is in November. I canceled 2 dinner reservations and only a partial refund was given for 1 of the reservations and the other reservation wasn't credited at all. It's been 2 days and OBC does not reflect correct money. Any idea of who to call or contact? Thanks Welcome to CC. Did you book directly with Celebrity or a TA? Link to comment Share on other sites More sharing options...
jelayne Posted July 28, 2023 #6 Share Posted July 28, 2023 I had a problem with a OBC charge a few weeks ago. Called the reservation number, minimal hold and got to a agent who researched the problem and got it resolved. We book with a TA but deal direct with Celebrity on issues with Cruise Planner purchases. 1 Link to comment Share on other sites More sharing options...
SeaMee Posted July 28, 2023 Author #7 Share Posted July 28, 2023 6 minutes ago, davekathy said: Welcome to CC. Did you book directly with Celebrity or a TA? I booked with a TA but booked dinner reservations online directly with Celebrity Link to comment Share on other sites More sharing options...
davekathy Posted July 28, 2023 #8 Share Posted July 28, 2023 7 minutes ago, SeaMee said: I booked with a TA but booked dinner reservations online directly with Celebrity Call your TA to see if they'll help or call Celebrity at 1-888-751-7804. Link to comment Share on other sites More sharing options...
bikerunner Posted July 28, 2023 #9 Share Posted July 28, 2023 46 minutes ago, SeaMee said: I booked with a TA but booked dinner reservations online directly with Celebrity Call celebrity, I had the same issue, resolved in 10 minutes Link to comment Share on other sites More sharing options...
SeaMee Posted July 28, 2023 Author #10 Share Posted July 28, 2023 I called and had it fixed in about 15 minutes! Thanks Link to comment Share on other sites More sharing options...
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