Refunds from Explora cancellations

[Stickman1990]

10 hours ago, AtA said:

My TA only found out about the change in itineraries from this forum

That's very surprising as I can’t believe that’s the case as I’m sure that travel agents with clients on Explora would have been notified. I know mine was 

[uktog]

5 minutes ago, Stickman1990 said:

That's very surprising as I can’t believe that’s the case as I’m sure that travel agents with clients on Explora would have been notified. I know mine was 

The communications particularly in the UK aren’t working correctly yet

[bitob]

12 hours ago, travelberlin said:

My TA has contacted Explora to ask how long will the refund for my cancelled itinerary take. Explora says it will take 10-14 business days. 
 

 

Mine took around 10 days

[jo-b]

3 hours ago, Stickman1990 said:

That's very surprising as I can’t believe that’s the case as I’m sure that travel agents with clients on Explora would have been notified. I know mine was 

There seems to be as UKTog says a disparity between UK a& USA agencies lines of communication. My TA a confirmed neither she nor the HO of her company had had any prior notice , she found out when we told her what was on here. She has been in touch with Explora high ups and made her feelings known! 

 

This communication farrago on top of the the dubious business practices we’ve seen have really made us very wary of this line. 

[hencoll]

Today I saw a partial refund posted to my credit card.  The amounts are equal to my two original deposits.  The remaining balance amount that I paid in full on August 25th has not been refunded yet.  Hopefully, I will see that processed next week.  

[travelberlin]

6 hours ago, hencoll said:

Today I saw a partial refund posted to my credit card.  The amounts are equal to my two original deposits.  The remaining balance amount that I paid in full on August 25th has not been refunded yet.  Hopefully, I will see that processed next week.  

Could you tell us please when did you apply for your refund?

[hencoll]

8 hours ago, travelberlin said:

Could you tell us please when did you apply for your refund?

 My TA applied for my refund on August 30th.  

 

The remaining amount of my refund posted on my credit card account today.  So it took about 7 business days for my full refund.  

[travelberlin]

3 minutes ago, hencoll said:

 My TA applied for my refund on August 30th.  

 

The remaining amount of my refund posted on my credit card account today.  So it took about 7 business days for my full refund.  

Thank you. I am glad you have received your full amount quickly.

[bitob]

According to my ta, no one need worry about refunds. Explora is well funded 

[travelberlin]

I am happy to report that I have received today my refund. It took less than 10 days.

 

Happy sailings everyone. I am now leaving the Explora Forum because I do not have any cruise booked with them. I am busy booking with other companies 😉

 

Ivi

[cruizepuppy@gmail.com]

This is indeed worrisome. I was ready to pay the 5% discount if paid in full, on a Panama Canal Cruise departing May 24, 2024 for 7 nights. In your respected opinions, should I not do this? Thank you!

[uktog]

7 hours ago, cruizepuppy@gmail.com said:

This is indeed worrisome. I was ready to pay the 5% discount if paid in full, on a Panama Canal Cruise departing May 24, 2024 for 7 nights. In your respected opinions, should I not do this? Thank you!

Personally having paid a cruise in full that was cancelled in early July a week before sailing and still not finalised all the refund and voucher recompense my answer is no

[CJANDH]

On 9/20/2023 at 7:35 PM, cruizepuppy@gmail.com said:

This is indeed worrisome. I was ready to pay the 5% discount if paid in full, on a Panama Canal Cruise departing May 24, 2024 for 7 nights. In your respected opinions, should I not do this? Thank you!

Not sure a 5% saving to pay a year in advance is worth it these days. You can make almost that with an online bank.

[morpheusofthesea]

Just got our cancelled Explora I refund posted to our credit card Sept 23.

[Mr Luxury]

40 minutes ago, morpheusofthesea said:

Just got our cancelled Explora I refund posted to our credit card Sept 23.

Putting it on another cruise?

[morpheusofthesea]

3 hours ago, Mr Luxury said:

Putting it on another cruise?

Yes. MSC World America cruise. Same family different cousin.

Edited September 25, 2023 by morpheusofthesea

[Mr Luxury]

1 minute ago, morpheusofthesea said:

Yes. MSC World America cruise. Same family different cousin.

6762 Passengers 

That's about 6000 more than I would tolerate.

[saminina]

As previously typed, that is his comfort level.   Riding like a king in YC.   Something for everyone.

[morpheusofthesea]

7 minutes ago, saminina said:

As previously typed, that is his comfort level.   Riding like a king in YC.   Something for everyone.

"I rather be a leader in a village , than be second at Rome." Julius Caesar

P.S. Do you think I need regression therapy?

Edited September 25, 2023 by morpheusofthesea
p.s.

[Mr Luxury]

26 minutes ago, morpheusofthesea said:

"I rather be a leader in a village , than be second at Rome." Julius Caesar

P.S. Do you think I need regression therapy?

Yeah,what happened to that guy Julius.

[AtA]

1 hour ago, Mr Luxury said:

6762 Passengers 

That's about 6000 more than I would tolerate.

See we do agree about some things

[Mr Luxury]

1 minute ago, AtA said:

See we do agree about some things

There'll always be something 😁

[morpheusofthesea]

4 minutes ago, Mr Luxury said:

Yeah,what happened to that guy Julius.

Glad you asked. " An enemy can partly ruin a man, but it takes a good-natured injudicious friend(s) to complete the thing and make it permanent." Mark Twain