Ken at the beach Posted September 28, 2023 #51 Share Posted September 28, 2023 2 minutes ago, rockon391 said: it has been less than an hour I was told that I would be out of luck for weather issues their amazing CSR's, supervisors and front line managers unfortunately make things up to get people off the phone. happens at lots of companies not just Royal. Link to comment Share on other sites More sharing options...
Nessa1dc Posted September 28, 2023 #52 Share Posted September 28, 2023 Just got the Compensation email....let me get my abacus out. Link to comment Share on other sites More sharing options...
Nessa1dc Posted September 28, 2023 #53 Share Posted September 28, 2023 Wait....this was a Casino Royale Complimentary cruise for me, so does that mean I get nothing? All I paid was Taxes/Fees/Gratuity/Insurance. Link to comment Share on other sites More sharing options...
Tatka Posted September 28, 2023 #54 Share Posted September 28, 2023 We just received a letter for compensating one day of cruisefare on Anthem due to missed PC. Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 28, 2023 #55 Share Posted September 28, 2023 9 minutes ago, Nessa1dc said: Wait....this was a Casino Royale Complimentary cruise for me, so does that mean I get nothing? All I paid was Taxes/Fees/Gratuity/Insurance. Correct 1 Link to comment Share on other sites More sharing options...
Nessa1dc Posted September 28, 2023 #56 Share Posted September 28, 2023 13 minutes ago, Ourusualbeach said: Correct I guess I need to be silent...it was free. 1 Link to comment Share on other sites More sharing options...
attitudeda Posted September 28, 2023 #57 Share Posted September 28, 2023 8 minutes ago, Nessa1dc said: I guess I need to be silent...it was free. No you paid for it in the form of gambling. 1 Link to comment Share on other sites More sharing options...
Nessa1dc Posted September 28, 2023 #58 Share Posted September 28, 2023 8 minutes ago, attitudeda said: No you paid for it in the form of gambling. That's what I need...POSITIVE THINKING....that's right. AND...I spent well over that cruise fare. 😊 1 Link to comment Share on other sites More sharing options...
attitudeda Posted September 28, 2023 #59 Share Posted September 28, 2023 (edited) 16 minutes ago, Nessa1dc said: That's what I need...POSITIVE THINKING....that's right. AND...I spent well over that cruise fare. 😊 Your Welcome Edited September 28, 2023 by attitudeda 1 Link to comment Share on other sites More sharing options...
RD64 Posted September 28, 2023 #60 Share Posted September 28, 2023 5 hours ago, Tatka said: On our very last cruise on RCI Liberty we received return for missed (due to hurricane) port of St John, New Brunswick. It was $75 per inside room and up. It depends on a situation I guess. On other occasions we were receiving smaller amounts for missing Port Canaveral on Thanksgiving 2021 and Christmas 2021. . So Royal does returns. My refunds were not for missed port calls - we docked in all the ports as expected. The original port taxes paid were just an estimate. We received the refund because the total port fees / taxes were less than the estimate. 1 Link to comment Share on other sites More sharing options...
CHOPPERTESTER Posted September 28, 2023 #61 Share Posted September 28, 2023 4 hours ago, Ourusualbeach said: Once you book port fees and taxes get locked in. I've never seen them change the taxes for itinerary changes. If you change rooms or rebook your cabin you do so at prevailing rates/offers including port fees & taxes. Seen it happen many times. Link to comment Share on other sites More sharing options...
OCVTSGIRL Posted September 28, 2023 #62 Share Posted September 28, 2023 Got an email today with this information. We sail November 5th and are skipping Nassau. While you still get to enjoy your day onboard Anthem of the Seas, to help make up for the missed port, we will provide you with a one-day (1) cruise fare refund in the form of an Onboard Credit. This will automatically be added to your SeaPass account on boarding day. Any unused portion will be refunded to your credit card associated with your onboard folio. Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 28, 2023 #63 Share Posted September 28, 2023 1 hour ago, CHOPPERTESTER said: If you change rooms or rebook your cabin you do so at prevailing rates/offers including port fees & taxes. Seen it happen many times. I disagree. I have repriced many rooms for clients and never had the port fees and taxes changed. In fact many times people think there has been a price drop and when they call to get the lower price the taxes and fees will not be lowered. 1 Link to comment Share on other sites More sharing options...
Another_Critic Posted September 28, 2023 #64 Share Posted September 28, 2023 17 minutes ago, Ourusualbeach said: I disagree. I have repriced many rooms for clients and never had the port fees and taxes changed. In fact many times people think there has been a price drop and when they call to get the lower price the taxes and fees will not be lowered. I agree with your disagree. 😄 I had several price drops on one cruise and my original port/taxes remained the same as the original booking for every price drop. Link to comment Share on other sites More sharing options...
CHOPPERTESTER Posted September 29, 2023 #65 Share Posted September 29, 2023 17 minutes ago, Ourusualbeach said: I disagree. I have repriced many rooms for clients and never had the port fees and taxes changed. In fact many times people think there has been a price drop and when they call to get the lower price the taxes and fees will not be lowered. It's good your clients repriced and the prevailing rates for port fees & taxes didn't change. Sounds like they thought they had a price drop but it was only a new booking price due to lower port fees & taxes. Is this what you are implying? If the cruise line drops a panama canal transit for another port they better let me reprice with the lower port fees & taxes. Link to comment Share on other sites More sharing options...
Pizzagirl70 Posted September 29, 2023 #66 Share Posted September 29, 2023 OCVTSGIRL thanks for update I am also sailing on November 5 Anne received the email about the cancellation and the onboard credit. They also provided an explanation as to why they had to cancel the ports. For more context, one of the ship’s four engines requires maintenance which impacts our speed. While this impacts our ability to deliver on the original itinerary, we’re confident that it will still be an exceptional cruise vacation. In case you missed the original email, the updated version is below for your reference. We’re very sorry about this change to your itinerary. We look forward to seeing you onboard. Link to comment Share on other sites More sharing options...
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