Long time NCL cruiser. AWEFUL EXPERIENCE!

[compfixer]

2 hours ago, minabruuke said:

* SOME Americans

 

Others, including myself, think it is incredibly foolish to even consider trying to travel internationally without a passport and are very well aware that it is the norm to have a passport.

 

I actually dread my passport renewal because having my passport unavailable for use makes me feel completely trapped and unprepared. I always have and always will pay to expedite my passport renewal regardless of whether or not I have a trip planned. I see my passport as one of my most important and valuable possessions. There are people I care about abroad and people I care about that could be traveling abroad and have an emergency. I want to be able to get to those people ASAP if the need were to arise.

 

I will never understand why so many Americans are comfortable not having a passport (I understand that the cost is an issue for some). Even if one never expects to or wants to travel abroad, what if a loved one does and for some reason you need to get to that loved one in a moments notice?  In an emergency, you're not going to enjoy having to try to obtain an emergency passport.

 

 

 

 

Not traveling international! It's New York to Miami that's the problem, They could care less about where we stopped. 

 

[melc1987]

1 minute ago, compfixer said:

 

Totally assumed, since they always call and book me so early with "the usual". 

 

Shouldn't be the consumers responsiblity to know every what their rules are, if it's a REQUIREMENT, it shouldn't allow you to check in at all. 

 

I can't proceed without an emergency contact because it's a requirement. The software knows that much. 

This isn't an NCL requirement. It's a US customs and border security requirement and NCL makes it very clear that it is the customer's responsibility to confirm they have all documentation required. 

[RocketMan275]

21 hours ago, compfixer said:

 

I'm not jumping through hoops like a circus animal for something I should have been notified of Immediately.

 

11 minutes ago, compfixer said:

That's my quirk, considering they are charging a 1000.00 fee to cancel. If I had proper notice, thus thread wouldn't exist!

So, it's not worth $1000 to jump  through a few hoops?

BTW, have you told your girlfriend she's not going on this cruise?

[IAcruising]

2 minutes ago, compfixer said:

Shouldn't be the consumers responsiblity to know every what their rules are,

 

This is so wrong I don't know where to begin. Same attitude, different day. You just refuse to accept responsibility for your mistake. Whatever.

 

[compfixer]

Just now, melc1987 said:

This isn't an NCL requirement. It's a US customs and border security requirement and NCL makes it very clear that it is the customer's responsibility to confirm they have all documentation required. 

 

Still a requirement to board, how hard is it to notify, on legalize "the lest knowledgeable consumer"?

 

I'd I sold someone a 400,000.00 server rack, and then 3 days before install told rhem, BTW... None of his will work without this other part, you should have known that, if you return it, I get to keep half what you paid and get nothing! 

 

It's on our website, and it's our policy, I'm just following the commandants orders. 

 

I'd be a billionaire!

[compfixer]

4 minutes ago, RocketMan275 said:

 

So, it's not worth $1000 to jump  through a few hoops?

BTW, have you told your girlfriend she's not going on this cruise?

 

Yes! Already making other plans. 

 

And as far as the money, Credit card already did a full charge back. 

 

It's about principle at this point. 

[melc1987]

1 minute ago, compfixer said:

 

Still a requirement to board, how hard is it to notify, on legalize "the lest knowledgeable consumer"?

 

I'd I sold someone a 400,000.00 server rack, and then 3 days before install told rhem, BTW... None of his will work without this other part, you should have known that, if you return it, I get to keep half what you paid and get nothing! 

 

It's on our website, and it's our policy, I'm just following the commandants orders. 

 

I'd be a billionaire!

If the company is also paying you as a consultant to verify the requirements then yes, they should expect you'd tell them. But if you are solely acting as the seller of the product, it definitely would be on the customer to ensure the server is appropriate for use in their environment or be subject to your company's return/cancellation policy. You keep trying to find ways to make this not your fault but I'm sorry to say, it 100% is.

[melc1987]

7 minutes ago, IAcruising said:

 

This is so wrong I don't know where to begin. Same attitude, different day. You just refuse to accept responsibility for your mistake. Whatever.

 

Hallelujah! This is insane to me that OP doesn't get he's at fault and is now doing a CC charge back as though what NCL is doing is fraud. It's honestly laughable. 

[IAcruising]

2 minutes ago, compfixer said:

 

And as far as the money, Credit card already did a full charge back. 

 

 

Pending investigation, I'm sure. I wouldn't be spending that money yet.

 

[hallux]

8 minutes ago, compfixer said:

 

Not traveling international! It's New York to Miami that's the problem, They could care less about where we stopped. 

 

Except it IS international - you're leaving the country and going to the ABC Islands and the Dominican Republic.  Technically, the SHIP is 'foreign' as it's registered in the Bahamas.

 

12 minutes ago, compfixer said:

Shouldn't be the consumers responsiblity to know every what their rules are,

They're not NCL's rules, they're the US Government's rules.  Yes, the cruise line puts that on you to know.  A lot of people are also surprised that they'll get in trouble for bringing THC products on board when embarking in a state that allows those recreationally.  They try to make the same argument, that the state allows it, but the ports are governed by the Federal Government (which still outlaws it), and INTERNATIONAL maritime law (which the ships follow) doesn't allow for it either.

[RocketMan275]

6 minutes ago, compfixer said:

 

Yes! Already making other plans. 

 

And as far as the money, Credit card already did a full charge back. 

 

It's about principle at this point. 

Two points

but the CC company can still push that charge through once they've fully investigated the claim.

Any time someone says it's the principle, it's the money.

Edited October 14, 2023 by RocketMan275

[vince_g]

2 minutes ago, RocketMan275 said:

Two points

but the CC company can still push that charge through once they've fully investigated the claim.

Any time someone says it's the principle, it's the money.

Yes, most banks give you a provisional credit, pending the outcome of the investigation.  Perhaps he doesn't understand how the credit card chargeback process works.

[hallux]

Just now, vince_g said:

Perhaps he doesn't understand how the credit card chargeback process works.

Wouldn't be the first thing he didn't understand this weekend...

[rodndonna]

10 minutes ago, vince_g said:

Yes, most banks give you a provisional credit, pending the outcome of the investigation.  Perhaps he doesn't understand how the credit card chargeback process works.

 

I am surprised the CC company would apply any credit when it is still before the sail date. 

[IAcruising]

2 minutes ago, rodndonna said:

 

I am surprised the CC company would apply any credit when it is still before the sail date. 

 

It's automatic pending investigation. I doubt it will be there long. I'm sure NCL gets this all the time, and has a staff fully dedicated to it.

 

[mjkacmom]

9 minutes ago, rodndonna said:

 

I am surprised the CC company would apply any credit when it is still before the sail date. 

Chargebacks are just temporary in some cases, they need to investigate, this money will go back to the CC.

[UKstages]

38 minutes ago, compfixer said:

Not traveling international! It's New York to Miami that's the problem, They could care less about where we stopped. 

 

say what?

 

this will come as news to the folks in bermuda, st maarten, aruba, bonaire, curacao and the dominican republic. and to US immigration and customs. i can assure you they do care very much about where you stopped.

 

33 minutes ago, compfixer said:

I'd I sold someone a 400,000.00 server rack, and then 3 days before install told rhem, BTW... None of his will work without this other part, you should have known that, if you return it, I get to keep half what you paid and get nothing! 

 

It's on our website, and it's our policy, I'm just following the commandants orders. 

 

I'd be a billionaire!

 

actually, you'd probably be broke.

 

anybody buying a 400,000.00 server rack knows what he or she is getting into. they wouldn't dream of buying a server rack without "the other part." and that's pretty much the same as a sapphire level cruiser who wouldn't dream of traveling on this itinerary without a passport or him and his traveling companion.

 

 

[BunnyHutt]

I find it interesting that the OP (who I’m guessing is well into his 30’s) mentioned the fact that his girlfriend is “college-aged” like this gives her a pass. It does not. My HS-aged sons are currently on their 3rd and 4th passports. Both had their first ones before they were 1. I got my first passport at 15 and have had a current one for 30+ years. 

 

Unless there were some custody issues that prevent on both parents being present for a passport appointment, there’s no reason for the GF not to have one. Especially if she’s been several cruises (as OP also mentions her NCL status).  She’s an adult. Time to do some adulting. 
 

 

Edited October 14, 2023 by BunnyHutt

[mjkacmom]

3 minutes ago, BunnyHutt said:

I find it interesting that the OP (who I’m guessing is well into his 30’s) mentioned the fact that his girlfriend is “college-aged” like this gives her a pass. It does not. My HS-aged sons are currently on their 3rd and 4th passports. Both had their first ones before they were 1. I got my first passport at 15 and have had a current one for 30+ years. 

 

Unless there were some custody issues that prevent on both parents being present for a passport appointment, there’s no reason for the GF not to have one. Especially if she’s been several cruises (as OP also mentions her NCL status).  She’s an adult. Time to do some adulting. 
 

 

Once you’re 18 you don’t need parents present, most college students are 18 by this time freshman year.

[BunnyHutt]

3 minutes ago, mjkacmom said:

Once you’re 18 you don’t need parents present, most college students are 18 by this time freshman year.

Yep, I was just giving a potential excuse for not having one when she was younger. 

[mjkacmom]

1 minute ago, BunnyHutt said:

Yep, I was just giving a potential excuse for not having one when she was younger. 

What I don’t understand is how a college student can go on a 12 night cruise mid semester, I have 3 in college right now, one has a fall break this weekend so is off on Monday, but that’s it until the Wednesday before thanksgiving.

[UKstages]

12 minutes ago, BunnyHutt said:

I find it interesting that the OP (who I’m guessing is well into his 30’s) mentioned the fact that his girlfriend is “college-aged” like this gives her a pass.

 

1 minute ago, mjkacmom said:

What I don’t understand is how a college student can go on a 12 night cruise mid semester...

 

i am pretty sure, based on some of the things that he's said, that the OP is considerably older than she. i assumed the OP is retired. he saod she was "college aged," which is different than saying she was a college student. she may have already graduated or not gone to school at all. you can be "college age" without being a student.

[BunnyHutt]

4 minutes ago, mjkacmom said:

What I don’t understand is how a college student can go on a 12 night cruise mid semester, I have 3 in college right now, one has a fall break this weekend so is off on Monday, but that’s it until the Wednesday before thanksgiving.

I’m guessing “college-aged”‘ doesn’t necessarily mean “in college.” He does mention her working 60-hour weeks in advance of this trip. Which is why I think he may think clarifying her age justifies the situation.

[kasimir]

On 10/13/2023 at 2:25 PM, compfixer said:

Unacceptable! I'm disputing with credit card company and just letting everyone know TO BE CAUTIOUS over 40 NCL cruises since 2011, and was a loyal patron. And now I get a script that I should have known!  REALLY??

So as we have established by now this is a US federal requirement and NCL is not responsible for individual travel/visa requirements. That’s where a travel agent can help you with. FYI, from our experience as international and experienced cruisers, most cruise lines leave travel documentation and visa as your own personal responsibility, NCL is not unique. 
Instead of ranting on social media why don’t you use your time to arrange for an emergency passport, which can be issued within 1 day and that resolves the issue. Lessons learned I would say.

 

On 10/13/2023 at 2:25 PM, compfixer said:

I'm a long time NCL dedicated cruiser! 20 points from diamond, ruby level casino player, and a US Army combat veteran

Don’t want to be mean, but how is that relevant? 

[ChiefMateJRK]

14 hours ago, cruiser2015 said:

Yup.

 

So, why did you leave out the last part of my comment?

"As with many things, there's room for improvement" I wrote. 

To be honest, I've lost the bubble on this exchange.  That said, NCL's website has been what it is for a long time.  The fact that there is room for improvement is painfully obvious.  Why would we need to repost that?