A Concierge should've contacted us? Sailing allure 26 Dec 2023

[Nyxy]

  I've been reading through information regarding Allure, suites, and Royal Caribbean international. 

  We are newer to cruising. We have cruised only twice before: Disney and Norwegian; both prior to Covid. 

  This will be our first first cruise on Royal and our first suite. We are booked in a 1 bedroom GS. Reading through prior posts we should've received an email from a concierge?- We haven't. I received an email welcoming us to Sky suite... with ways to contact the concierge once onboard and offers to purchase more stuff; generic information really.

 This has been a cruise three years in the making with many changes. We are scheduled for 2:00 boarding. 😑

  

 

[Nyxy]

So far this cruise reminds my of kids: expensive and they ignore me. 😂 

[newmercies]

My concierge emails always ended up in my junk or spam folder.  The email address should be similar to AL_concierge01@rccl.com. 

[RFerrington]

Yes, you should have received an email from the Suites Concierge on or about 12-21.  I would definitely contact them directly as @newmercies suggested.  Enjoy your cruise !

[GetToLivin]

This happened to me last year on our Allure cruise, I had to reach out to them and then received a response along with an apology, we were maybe 3-4 days out. Anyone know what Harmony's email would be? 

[wolfcathorse]

4 hours ago, Nyxy said:

  I received an email welcoming us to Sky suite... with ways to contact the concierge once onboard and offers to purchase more stuff; generic information really.

 

 

That was it. That's all the pre-cruise contact from the concierge is, just a welcome aboard, contact him if you need anything, and an outline of some of your benefits.

[Nyxy]

  Thank you all for the responses. I did check my spam folder and my husband's email. The email I received was from royalCaribbeanmarketing.com. 

  I'll attempt to reach out via email. Thank you all again. 

 

[Nyxy]

2 hours ago, newmercies said:

My concierge emails always ended up in my junk or spam folder.  The email address should be similar to AL_concierge01@rccl.com. 

I used that email exactly. Thank you for the information. This experience is very new for me. I truly appreciate the help. 

[newmercies]

2 hours ago, GetToLivin said:

This happened to me last year on our Allure cruise, I had to reach out to them and then received a response along with an apology, we were maybe 3-4 days out. Anyone know what Harmony's email would be? 

HM_Concierge02@rccl.com
or HM_Concierge01@rccl.com

 

[Biker19]

7 hours ago, Nyxy said:

The email I received was from royalCaribbeanmarketing.com. 

Welcome to CC.

That is not the one from the concierge. Sometimes, not every suite guest gets the early email - stuff happens. The experience on board should be better.

[Nyxy]

  It's fine and I certainly won't hold this against anyone. I do want to stay informed, it sounds like they are a wealth of information, and they could be very helpful if an issue arises.

  Thank you for the warm welcome. Hopefully one day soon I will be able to assist someone else with their questions. 😁

[GetToLivin]

21 hours ago, newmercies said:

HM_Concierge02@rccl.com
or HM_Concierge01@rccl.com

 

Thank you! Heard from Junior and Dionata tonight 😀

[Nyxy]

Update

 I did hear back from a concierge on Christmas day. Chantelle helped with moving around some bookings and made dinner reservations for CK for us prior to boarding. 

 Special thanks to @newmercies for the appropriate contact information and @RFerrington for urging me to contact them; thank you both again! 

 The concierge urged me have her set a dinner reservation for CK before boarding; she was rather adamant about getting that accomplished. 

[RFerrington]

1 hour ago, Nyxy said:

Update

 I did hear back from a concierge on Christmas day. Chantelle helped with moving around some bookings and made dinner reservations for CK for us prior to boarding. 

 Special thanks to @newmercies for the appropriate contact information and @RFerrington for urging me to contact them; thank you both again! 

 The concierge urged me have her set a dinner reservation for CK before boarding; she was rather adamant about getting that accomplished. 

Yippee !

[MichaelCMTX]

Glad you heard from them.  Have yet to have a Concierge drop the ball there completely.

[Nyxy]

If I didn't initiate contact...pushed from people on this board  I  don't know how we would have seen what did..