jomf Posted January 4 #1 Share Posted January 4 We were on the Onward cruise that lost power in the Med, Nov 2023. Azamara offered either two days refund or FCC of 50% of cruise fare paid. we opted for the fcc. Where do I find how much was given to me and where it’s shown? I have received an email from Azamara which was complete gobbledegook! They haven’t replied to my second email, having closed my enquiry for some reason. Link to comment Share on other sites More sharing options...
Dr H Posted January 4 #2 Share Posted January 4 We were on the same cruise. Still waiting too. We haven't gotten any communication from Azamara yet. Link to comment Share on other sites More sharing options...
jomf Posted January 4 Author #3 Share Posted January 4 I heard from a Canadian on the cruise who phoned Azamara just before Christmas and, after some typical denial, managed to secure her fcc. Link to comment Share on other sites More sharing options...
norn iron Posted January 4 #4 Share Posted January 4 We were not offered a choice, and ended up with two day refund, which was applied immediately. @jomfand @Dr H did you both book direct with AZ? I did hear those who booked direct got offered FCC, which I would have accepted had it been offered. Link to comment Share on other sites More sharing options...
G2G Posted January 5 #5 Share Posted January 5 12 hours ago, norn iron said: We were not offered a choice, and ended up with two day refund, which was applied immediately. @jomfand @Dr H did you both book direct with AZ? I did hear those who booked direct got offered FCC, which I would have accepted had it been offered. Hi David, I didn’t book direct, but I received a letter in my stateroom giving me the option of FCC & I heard someone requesting a voucher for it when I was at the front desk. I chose the 2 day refund as I doubt I will sail with them again. I hope you & Sandra are well. Gill Link to comment Share on other sites More sharing options...
jomf Posted January 5 Author #6 Share Posted January 5 I booked direct, we received the letter offering either two days refund or the 50%fcc. I am wishing we had taken the two days refund now! Link to comment Share on other sites More sharing options...
jomf Posted January 5 Author #7 Share Posted January 5 Just phoned Azamara again. I’m told the fcc will be linked to our previous booking number and applied when we book the next cruise. It’s not the amount I was expecting but better than nothing! If you were on the cruise I would phone Azamara as they don’t seem to be sending anything out. Link to comment Share on other sites More sharing options...
Dr H Posted January 5 #8 Share Posted January 5 I'll call. I just pulled up my past cruises, nothing there about future credits. Thanks for the tip! David Link to comment Share on other sites More sharing options...
laurieb Posted January 5 #9 Share Posted January 5 It's not been that long; I'd give them time to get it done... Link to comment Share on other sites More sharing options...
jomf Posted January 5 Author #10 Share Posted January 5 22 minutes ago, laurieb said: It's not been that long; I'd give them time to get it done... We were told onboard the certificate would be with us, at the latest, in 40 days. With Azamara’s great shoreside administration I doubt I would get anything without a call ( or two!). We are looking to book a cruise, which we cannot do until we know the fcc is available to use. Link to comment Share on other sites More sharing options...
alfredo1 Posted January 8 #11 Share Posted January 8 We were also on this cruise and accepted the two day FCC, to be with us within 40 days and not yet here, but more disappointing was the very poor treatment of mainly UK passengers compared to those from the US and Canada who received considerable more benefits in either OBC or FCC. First time ever Azamara did not implement transparent and equable treatment across the board to all passengers. Disappointing and probably counterproductive in the long run. 1 Link to comment Share on other sites More sharing options...
Rare uktog Posted January 9 #12 Share Posted January 9 12 hours ago, alfredo1 said: We were also on this cruise and accepted the two day FCC, to be with us within 40 days and not yet here, but more disappointing was the very poor treatment of mainly UK passengers compared to those from the US and Canada who received considerable more benefits in either OBC or FCC. First time ever Azamara did not implement transparent and equable treatment across the board to all passengers. Disappointing and probably counterproductive in the long run. What was the difference? I would have thought UK trade regulations would have given equal if not more for a significant change Link to comment Share on other sites More sharing options...
jomf Posted January 9 Author #13 Share Posted January 9 (edited) We have been given 50% of the amount we paid as fcc but only the cruise fare not the taxes. Ie if Cruise fare £1000 taxes Circa £225 Total paid £1225 £500 to be given as fcc. When we were at the captains q & a we were told it would be 50% of amount paid in fcc, which is not quite the case. Edited January 9 by jomf 1 Link to comment Share on other sites More sharing options...
DS Posted January 10 #14 Share Posted January 10 We were on the Quest at about the same time and owing to its difficulty were also offered a FCC. We have not received an email yet, but it is visible in our "profile" on the Azamara onboard booking system-- i.e. the future sales people can see it and apply it to a new booking. They said our travel agent should also be able to see the FCC 1 Link to comment Share on other sites More sharing options...
CnIUK Posted January 11 #15 Share Posted January 11 Hello, We are from the UK and were on the Onward in Nov 23 and chose the FCC. We contacted Azamara, via the online form and were responded back to us within a day. They requested that a copy of the letter provided by the ship was emailed to them. A day after that they confirmed that the FCC had been applied to our accounts and provided us with Voucher numbers (no physical voucher copies). Hoping that our TA will be able to use the voucher numbers, when we book our next cruise. 1 Link to comment Share on other sites More sharing options...
jomf Posted January 12 Author #16 Share Posted January 12 Our agent phoned Azamara yesterday, the fcc has now been applied to the new booking. 2 Link to comment Share on other sites More sharing options...
DebbieMacG Posted January 15 #17 Share Posted January 15 (edited) On 1/8/2024 at 7:40 PM, alfredo1 said: We were also on this cruise and accepted the two day FCC, to be with us within 40 days and not yet here, but more disappointing was the very poor treatment of mainly UK passengers compared to those from the US and Canada who received considerable more benefits in either OBC or FCC. First time ever Azamara did not implement transparent and equable treatment across the board to all passengers. Disappointing and probably counterproductive in the long run. The FCC was 50% of cruise fare paid less taxes not 2 days, that was the amount for the refund, applied immediately. This was the choice for everyone regardless of where they were from. I’m not sure what you mean about unequal treatment? I rang Azamara this morning and got told our FCC on the phone and given the voucher numbers. They were on our account but we hadn’t been emailed. I suggest if you haven’t heard to ring Azamara direct. Edited January 15 by DebbieMacG 1 Link to comment Share on other sites More sharing options...
DebbieMacG Posted January 15 #18 Share Posted January 15 On 1/9/2024 at 11:09 AM, jomf said: We have been given 50% of the amount we paid as fcc but only the cruise fare not the taxes. Ie if Cruise fare £1000 taxes Circa £225 Total paid £1225 £500 to be given as fcc. When we were at the captains q & a we were told it would be 50% of amount paid in fcc, which is not quite the case. They would never give 50% refund of the taxes as they have to pay the port fees. We all got a refund for the missed port as well. 1 Link to comment Share on other sites More sharing options...
jomf Posted January 15 Author #19 Share Posted January 15 2 hours ago, DebbieMacG said: The FCC was 50% of cruise fare paid less taxes not 2 days, that was the amount for the refund, applied immediately. This was the choice for everyone regardless of where they were from. I’m not sure what you mean about unequal treatment? I rang Azamara this morning and got told our FCC on the phone and given the voucher numbers. They were on our account but we hadn’t been emailed. I suggest if you haven’t heard to ring Azamara direct. I was told by a couple of people onboard that they were only offered one option, not both. They thought it might have been because they had used an agent, but also it is possible that their nationality was the cause. Link to comment Share on other sites More sharing options...
DebbieMacG Posted January 15 #20 Share Posted January 15 1 hour ago, jomf said: I was told by a couple of people onboard that they were only offered one option, not both. They thought it might have been because they had used an agent, but also it is possible that their nationality was the cause. As far as I’m aware everyone got the letter offering both. I’m in the U.K. as well and everyone on the cruise I met with from the U.K. seemed to get the same offer. So what nationality didn’t get both offers? 1 Link to comment Share on other sites More sharing options...
jomf Posted January 15 Author #21 Share Posted January 15 (edited) 51 minutes ago, DebbieMacG said: As far as I’m aware everyone got the letter offering both. I’m in the U.K. as well and everyone on the cruise I met with from the U.K. seemed to get the same offer. So what nationality didn’t get both offers? I believe they were European, possibly Belgium. Also see post 4 above, Norn Iron Edited January 15 by jomf Link to comment Share on other sites More sharing options...
gailbellcerise Posted February 3 #22 Share Posted February 3 We were offered both options . We asked for the 50%credit against another cruise but were given obc which we did not want and had made that very clear . Shocking handling Link to comment Share on other sites More sharing options...
DebbieMacG Posted February 3 #23 Share Posted February 3 26 minutes ago, gailbellcerise said: We were offered both options . We asked for the 50%credit against another cruise but were given obc which we did not want and had made that very clear . Shocking handling The OBC was refundable to your card. Did you tell them you didn’t want this when it appeared on the ship account? It appeared on everyone’s but then was taken off when I said I wanted FCC. Have you spoken to them about it since it or when you were on the ship? Link to comment Share on other sites More sharing options...
gailbellcerise Posted February 3 #24 Share Posted February 3 We spoke to them on the ship and told them we didn’t want the refund . It wasn’t until we approached our agent to ask why we hadn’t heard ( by email) from Azamara that she informed us they had credited our card . Link to comment Share on other sites More sharing options...
DebbieMacG Posted February 3 #25 Share Posted February 3 22 minutes ago, gailbellcerise said: We spoke to them on the ship and told them we didn’t want the refund . It wasn’t until we approached our agent to ask why we hadn’t heard ( by email) from Azamara that she informed us they had credited our card . So they made a mistake. Is your agent doing something to work with them for maybe FCC for the difference? Tbh I think both offers were very generous and many people were happy to take the cash. Maybe your agent can persuade them into giving something extra to make up for their error? 1 Link to comment Share on other sites More sharing options...
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