BigMattT Posted January 4 #1 Share Posted January 4 For the last few years I’ve been accustomed to uploading a security photo to the HAL navigator app prior to arriving for embarkation. The button seems to be gone now. Did I miss that this was discontinued? (Not unhappy, just want a smooth check-in.) 1 Link to comment Share on other sites More sharing options...
CruiserBruce Posted January 4 #2 Share Posted January 4 It was never required. We have done 4 cruises with the Navigator app...never uploaded a picture. Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted January 4 #3 Share Posted January 4 Not us ever. Link to comment Share on other sites More sharing options...
Rare cbr663 Posted January 4 #4 Share Posted January 4 Appears to be gone. We had the option and did upload it for our Alaska cruise in May. For our Nov cruise it wasn't an option and I simply assumed that as we had recently uploaded a pic that none was required. Wrong. We had to have our pics taken during embarkation. Now I did uninstall the app after our cruise in May and reinstalled it just prior to our Nov cruise so I don't know if that would have had some sort of impact on the app and its features? 2 Link to comment Share on other sites More sharing options...
BigMattT Posted January 4 Author #5 Share Posted January 4 28 minutes ago, Gail & Marty sailing away said: Not us ever. 33 minutes ago, CruiserBruce said: It was never required. We have done 4 cruises with the Navigator app...never uploaded a picture. Thank you for your replies about having never uploaded your photos in the past. I have uploaded it in the past 7 cruises and have been able to sail through past the photo part of the check-in thanks to their facial recognition technology. It sounds like this (optional but helpful) step is gone. 1 Link to comment Share on other sites More sharing options...
Rare foodsvcmgr Posted January 4 #6 Share Posted January 4 I wonder why they would get rid of a tech upgrade that saves time? Both Cunard and Celebrity have you load your own photo. 2 Link to comment Share on other sites More sharing options...
BigMattT Posted January 4 Author #7 Share Posted January 4 7 minutes ago, foodsvcmgr said: I wonder why they would get rid of a tech upgrade that saves time? Both Cunard and Celebrity have you load your own photo. On our New England Cruise, we waited for over 90 minutes for Guest Services behind passenger after passenger incapable of using the Navigator App. Wild guess… people didn’t follow instructions for uploading the photos that complied with security needs and it’s more streamlined to just take them? Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted January 4 #8 Share Posted January 4 My guess would be next gen technology rollout. Having matched your passport/photo ID with facial recognition, the ship can continue to use that technology for embarkation/disembarkation during the voyage. Uploading your own pic would make that step redundant. 1 Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted January 4 #9 Share Posted January 4 2 hours ago, BigMattT said: Thank you for your replies about having never uploaded your photos in the past. I have uploaded it in the past 7 cruises and have been able to sail through past the photo part of the check-in thanks to their facial recognition technology. It sounds like this (optional but helpful) step is gone. We would always upload the picture, but they never seemed to use them. Now there is no longer a requirement or option but the speed of check-in seems the same before photo and after photo. 2 Link to comment Share on other sites More sharing options...
BigMattT Posted January 4 Author #10 Share Posted January 4 13 minutes ago, The-Inside-Cabin said: We would always upload the picture, but they never seemed to use them. Now there is no longer a requirement or option but the speed of check-in seems the same before photo and after photo. Ours seemed to get used. It would be what flashed up when we scanned in and out of the ship at ports. A friends photo was SO terrible (he hurriedly took it that morning at the crack of dawn) that we giggled each time (and the crew with us). Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted January 4 #11 Share Posted January 4 53 minutes ago, BigMattT said: Ours seemed to get used. It would be what flashed up when we scanned in and out of the ship at ports. A friends photo was SO terrible (he hurriedly took it that morning at the crack of dawn) that we giggled each time (and the crew with us). Sometimes it seemed to pull up old photos for us - from 5 years ago....hard to say! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now