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21 minutes ago, brookie848 said:

JimZim (he doesnt' seem to be cruising on NCL right now) was forthright in saying he paid for his cruises from his YouTube money. I think his videos were split between cruises and model trains.

 

And let's be honest, if you've ever watched any of his videos, you keep watching because of his voice.

I think he was a radio guy for a while!  Great voice!

 

Most unhappy cruisers I’ve run across made/make their own misery.  

 

Said before, unless you’ve capsized, run aground or has feces running in the aisles, tough to beat a cruise!

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On 1/26/2024 at 1:33 PM, Two Wheels Only said:

 

In some balcony rooms on Epic, the headboard is next to the sink....the reviewer should feel better now, I suppose.

 

I remember the Haven guest who was upset because she didn't get towel animals. Another Haven guest was crying (her words) because the staff referred to other Haven guests by name and the staff never remembered her name. Someone else thought that the go-karts were too.........FAST?!?!?!?! 🙄

 

I think that because of so many irrelevant complaints, staff and management become immune to all complaints. 

 

Last year on our Epic Haven cruise, some Karen was complaining to the assistant concierge that they didn't get a personal tour of the Haven when they arrived. Really complaining. Loudly. We have them the side eye the rest of the cruise.

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While this post is about another ship on another cruise line, there was a poster who had me rolling my eyes each time she did a review.

 

She cruised the ship regularly in an aft balcony and, therefore, had to walk the length of the ship at times to reach her destination.

 

Each of her reviews made frequent references to the fact that the ship was a very "trippy" ship. She frequently tripped over the changes in flooring material, entering an elevator, that treacherous first step when going up a stair case, etc.

 

Somehow, she never made  the connection about the fact that she started with wine in her cabin first thing in the morning, consumed  five - nine bottles a day, and her tripping problem.

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There was an NCL review about 20 yrs ago that I still remember, “Cruise from Hell” or something similar.  It went on forever and had scads of comments.  It was an AK cruise, forget the ship, but this supposed physician slammed her room was filthy.  She supposedly found a dog biscuit under the bed, a variety of other housekeeping errors, but the icing on the cake was a poop filled dirty diaper in the bedside table drawer.  It was hysterical.

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1 hour ago, Homosassa said:

While this post is about another ship on another cruise line, there was a poster who had me rolling my eyes each time she did a review.

 

She cruised the ship regularly in an aft balcony and, therefore, had to walk the length of the ship at times to reach her destination.

 

Each of her reviews made frequent references to the fact that the ship was a very "trippy" ship. She frequently tripped over the changes in flooring material, entering an elevator, that treacherous first step when going up a stair case, etc.

 

Somehow, she never made  the connection about the fact that she started with wine in her cabin first thing in the morning, consumed  five - nine bottles a day, and her tripping problem.

 

5-9 bottles????? A day??? I'd trip over air consuming that much wine on a daily basis

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On 1/26/2024 at 7:30 AM, david_sobe said:

. . . .  My favorite was the woman that was in tears because she could not find anything to eat on the ship.  She considered getting off at port and flying home because she was starving and malnourished.  She claimed she stayed alive by picking at the bread and muffins at the buffet. . . .

I, too, get a kick out of the over-the-top negative reviews.   I missed this particular one, but I cannot comprehend how anyone could find nothing to eat on a cruise.   What on earth does eat at home? 

 

 Another food-related favorite of mine that comes up periodically is the statement that the food was like dog food.   Have they sampled dog food in order to make the comparison?  🤔😂 

 

On the assumption that reviews should provide useful information for others, these ridiculous statements help no one.  

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It's no different then any other review site.  Look at some of the reviews on Yelp, Amazon,  etc.  

 

There are just as many over the top positive reviews.  My local Domino's pizza gets a 4.3 Google rating!

 

Finally,  anything posted here tends to get torn apart.   Legitimate complaints that anyone here would have an issue with quite often are blamed on the poster by many, especially new posters.  It's a large reason a majority of the posts here are made by the same group of people. 

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37 minutes ago, Yesimapirate said:

Finally,  anything posted here tends to get torn apart.

 

Sure...this is, after all, a discussion forum...not a support group. You can't simply expect everyone to believe in or side with you. Such is the nature of a forum.

 

OTOH, if people were to place reviews in the review section instead (radical concept warning), then nothing gets torn apart since you cant post replies to reviews.

 

37 minutes ago, Yesimapirate said:

Legitimate complaints that anyone here would have an issue with quite often are blamed on the poster by many, especially new posters. 

 

Maybe...just maybe...that is because it IS the fault of the poster. Unrealistic expectations, and lack of understanding of the product, are repeated conditions found with complainers. Travel agents and PCCs will work for you at no additional cost, yet so many complainers shun them and book themselves, only to be upset when faced with the consequences of not understanding what they are doing. The information is out there, I don't know why we have to support those who refuse to use it.

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1 hour ago, Joanne G. said:

I, too, get a kick out of the over-the-top negative reviews.   I missed this particular one, but I cannot comprehend how anyone could find nothing to eat on a cruise.   What on earth does eat at home? 

 

 Another food-related favorite of mine that comes up periodically is the statement that the food was like dog food.   Have they sampled dog food in order to make the comparison?  🤔😂 

 

On the assumption that reviews should provide useful information for others, these ridiculous statements help no one.  

I found it!  Its from many years ago.  I will not post a link because I dont want to shame anyone or make fun of anyone.  So I just cut and paste the words.  The title of the review is "Just like prison"

 

Ok, so I have never been in prison, apart from this trip. This was my 4th (and last) cruise with NCL in the last 3 years. I have stuck with NCL because in the past the food was quite good considering the number of people they needed to serve, and I really liked the Freestyle dining. Sadly the food on this cruise was so bad that I considered leaving the cruise when we docked at Port Canaveral on day 3, but I couldn't find a flight back to NYC at the last minute for less than $1000. I honestly didn't know how I was going to get through the rest of the week. For the rest of the time I mostly lived on cereal at breakfast, and bread and fruit from the buffet at other mealtimes.

Embarkation On my prior 3 cruises I left out of Miami, and never spent more than 30 minutes getting on the boat. Leaving out of NYC this time, I spent an hour in line waiting to check in. Upon entering the boat, instead of being offered a free glass of sparkling wine, the staff pressed me to buy a cocktail.

The Room My room space was adequate, however the carpet had at least 3 stains larger than coffee saucers, the mini sofa had about a 3 inch tear in the upholstery to which no repair had been attempted, and the room needed to be deodorized because of a slight sewery smell in the bathroom. The room was deodorized when I complained, but there was nothing that could be done about the stains or torn furniture. The bed was saggy enough that I could see the sloping indentations of prior residents, even when it was fully made. There was a mechanical clattering sound coming from the ceiling that was ever present. The effect that all of that had on me was to kind of deflate my excitement - it just kind of made the place seem dingy and depressing. Who wants to spend a week in a place that is dingy and depressing?

The Ship The ship was mostly in good shape and I have no complaints about the facilities, except that I wish there had been more quiet, comfortable places indoors to read. The spa area is good. The spa on NCL Pearl is better.

Activities Most of the NCL coordinated activities are noting more than a sales pitch: gemstone seminars (buy this jewelry!), shore excursion seminars (buy these shore excursions!), martini tastings (fee applies), raffles (you must attend sales pitch until raffle it done at the end), wine tastings (fee applies), food and wine pairing (fee applies), yoga (fee applies), towel animal shapes (buy the CD). I could go on, but will spare you.

Ok, the food. I was worried when at the embarkation BBQ the potato salad was nothing more than (get this) whole, 3 inch potatoes cut once in half, sitting in a yellow mayonnaise. I mean really, even "chunky" potato salad is cubed and has at least some onion or something in it - but not here - HALF potatoes. No big deal I guess... its just potato salad, but that's just the beginning.

In the main dining room: the wild mushroom risotto had 3 pieces of mushroom in it and tasted of mushroom soup (I ate it); for two days in a row the scrambled eggs were so shockingly salty that I had to rinse my mouth out with water (rejected); the pancakes were leathery and stone cold (rejected); in the lobster and grouper extravaganza, the grouper was small and gray, the lobster was so tough that I gave up trying to chew it (rejected), and the rice was mushy; a watercress vichyssoise was too bitter to eat (rejected and shockingly bitter!); and a Thai Satay Salad consisted of three gray pieces of chicken meat sitting on top of a bed of cheap salad mix - no peanuts, no onion, no dressing, no tomato, no nothing, just naked chicken on lettuce(rejected). Also, and this is just an aside, the once complimentary espresso and cappuccino at the end of your fabulous main dining room meal will now cost you $3-4. At this point I gave up on the main dining room and switched to the buffet, where I could reject food more anonymously, if necessary. This was getting embarrassing. The food in the buffet was unbelievably bad (remember the potato salad). Of course the potato salad for giants was available at all times, and here are some other things that were made available: Salad bar with a couple of kinds of meat and a couple of kinds of beans that you could put on it, Goulash (prison food!), Okra and other mixed veg in a tomato sauce (gag), Sushi rolls with lots of rice and a little cucumber at the center, Large chunks of steamed mixed vegetables (broccoli, carrot, cauliflower and red pepper) topped with mashed potato all floundering in the watery run-off from the vegetables and labeled "vegetable pie" (ooh I've just made myself feel a bit sick), Burgers burned to an absolute crisp - I mean BLACK, Every kind of rice you could imagine (rice is cheap): tomato rice, plain rice, brown rice, lemon rice (!), saffron rice, Spanish rice, jasmine rice, vegetable fried rice, rice with things in that I don't remember the ship's name for them, i.e. "country rice" and God knows what else. There were many disgusting dishes - too numerous to list, but after about 2 attempts to eat at the buffet I started tuning them out and can't report them all here. The food was so bad that it was almost comical, and would have been comical, had I had an alternative. By about day 3, I would look at the food to see if there was anything I could maybe pick at, but in the end, from day 3 on I fed myself on bread, fresh fruit, and cereal (I call it the "All Carb Diet"). That might not sound so bad, but after about 2 meals of that, it gets pretty old, and I certainly didn't pay to eat just bread and fruit. Instead it was grim and foul. And I wasn't about to pay an extra $25 for a specialty restaurant when the staff on this ship couldn't even make an edible scrambled egg.

I will never, never, never again sail NCL. Even if I won a free cruise, I would give it away or sell it. And if you are a person who cares about the quality and preparation of the food you eat, AVOID it. Disgusting

 

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I should be out cutting my lawn but I am working on Sunday for you guys.  It took time to find these oldie but goodie reviews.  My memory is good but not perfect. It was the corn in the egg drop soup, not the clam chowder as I originally posted.  This one has always been my favorite.  Apparently the old CEO Kevin Sheehan would visit kitchens and hold the chefs at gun point and make them put corn in the egg drop soup.😆

Cut and paste:

 

FIRE THE C.E.O., KEVIN SHEEHAN

I wish we had looked at CruiseCritic.com before we took the NCL Jewel. If we had, we would have not gone. The buck has to stop somewhere. Fire Kevin Sheehan.

When he was on Undercover Boss, he professed to investigate NCL problems so he could provide his passengers with an unforgettable cruise. It was unforgettable to be sure. It was awful. Seeing this show repeated daily on the ship TV made me sick.

My wife and I checked in on Sat, Oct 15, 2011. Got to the terminal at 12:30 PM. We were put into the check-in line, and then the computers went down. In the next 30 minutes, the lines got long. Then I see a stocky short guy, about 300 pounds, bright green slicker hanging on his shoulders, chewing gum, walking back and forth from the lines to the check-in counter. He looked like Barney Rubble with a crew cut. I thought he was security; but he had a strange look. He was always on the phone, and looking back and forth as he walked. He waddled when he walked.

Next, I see him take 2 people behind us, opened the crowd rope and walked them to the counter; and put them beside an existing customer. The guy in the group gave him money. He looked back and forth before he put the money into his pocket. WHY ? The computer was broken. During the 45 minutes I was there, he did this for 4 groups of people. Getting paid each time. He was helping people jump the line !! By the way, he wore a union tee shirt. I brought this to the attention of a lady working our line, after his second trip. Expecting her to do something, I was surprised when she said

½ Better be nice to him or you might not get your luggage. SHE KNEW WHO HE WAS, AS WELL AS WHAT HE WAS DOING ! HE WAS A LONGSHOREMAN !! I then brought this to another lady's attention. She said I should tell the boss, and pointed to the lady I had just talked to. I HAD ALREADY TOLD THE

BOSS ! She could care less.

On board, no one directed us anywhere. We sat in a lounge, till another passenger told us about the buffet on 12th fl. Up we went. Celebrity and Royal Caribbean do the same thing, but we were directed there by their staff.

Our first food was horrible; an inkling of what was to come.

The food for the entire cruise was horrible. I think this is the reason passengers went to the restaurants with additional fees; to find good food. This was useless. It soon became evident that ALL the food was the same. Azure and Tsar had the same menus as well as the same drab food. FYI: The deserts in ALL restaurants were the same for the entire cruise. They were marginal at best.

By the 2nd day, most of conversations among passengers were about the bad food. Knowing that the crew ate the same food, surprised many passengers. About 50 % of the crew I spoke with said the food was bad, and some just smiled and said nothing. I knew they already knew.

Breakfast: Scrambled eggs were tasteless, as well as overcooked. FYI: ALL THE FOOD WAS OVERCOOKED. The only bright spots were the hand made egg stations. There were 2; for 2,000+ passengers!! Everything sat out for 3 hours, and you can just imagine what it tasted like.

Lunch and Dinner: Buffet was still the tasteless overcooked food. We went to other places, but in desperation we looked everywhere. By day 3, we knew we had been had. There was no good food anywhere. We despaired together with numerous other passengers. The bad food actually bonded us together. We were all trapped.

An example: Our last night, Azure and Tsar had the beef stroganoff on the menu; remember, these 2 places always had the same items. It was listed as Beef Stroganoff with Mushrooms , sub-title description: Egg noodles, Beets and Sour Cream . I asked for no beets. I was greeted with the following: Red Peppers, Green Peppers, Onions, and PICKLES !!, and a half tea spoon of Sour Cream. You had to be kidding. I took pictures. The egg noodles were dry and hard, and the 3 small strips of beef were tough. I filled up half a small plate with the extra crap that had no business in this dish. I have pictures.

PICKLES ?? PEPPERS ??

Ribs at Mexican place and Chen Chens were the same with different toppings. Both were like a stringy pot roast. One of my ribs was 100% fat.

Chen Chen serves an egg drop soup. Some idiot thought it was a good idea to add CORN !! Yes folks, corn !!. Even our server thought is was a bad idea. Chef said the corn recipe was directed by the Corporate Office; back to Kevin again.

Important: FOUND OUT THAT ALL FOOD DECISIONS WERE MADE BY CORPORATE, INCLUDING RECIPES AND PRESENTATIONS. Someone in the CEO's office complex makes up these menus. THIS IS WHY THE FOOD IS BAD ON ALL THE NCL SHIPS.

About 80 % of the salt grinders did not work. They were in all the restaurants except the buffet and the pool deck. The pool deck had those little salt and pepper paper packets, which blew everywhere.

Our cabin had no bar soap or lotion for my wife. There was a shampoo and shower gel dispenser in the shower. Every time I used the shower gel, I could not get it all rinsed off. Bought soap in Nassau; as well as had a real lunch at Atlantis.

The pool was overcrowded as was stated by others at Cruise critic.com. There were some good servers, but most just stood around doing nothing. We got most of our drinks at the bar ourselves.

The casino was the only place that was run superbly. They took our money, but all casinos do. The bar was efficient and the staff was excellent. The managers, Danela, Pearl, Toni and Moxie should be running the rest of the ship. No unhappy people here. It was refreshing.

The entertainment was lame except for the theater. The 70's Review Show was very good. There was a band at the pool one day that was good, but way too loud. Then we saw them do a totally Spanish show in the main lobby; this was awful.

There was someone trying to sell you something 24/7. After a while, you blocked it out, but it was always annoying.

Our room steward literally stunk. Our entire hallway stunk for that matter from body odor. When the ship was docked, this was almost unbearable. We also experienced this on another floor when we visited some friends. Some other staff also thought there should be a hygiene class for the crew, especially the stewards. They said there were some bad smells in the crews living quarters as well.

Cell phone solicitations came at least twice a day. One was at 6 AM when we were at the private Island. 6 AM !! ANOTHER CORPORATE DECISION !!

Leaving the ship took 2 extra hours. We were happy just to get off. There needs to be more work done on this. It's not the extra time, but they did not manage the remaining passengers.

Almost forgot: The TV in our room was an old 19' RCA tube set. It was hard to see since it was placed way toward the balcony window. We enjoyed an episode of the Nanny. Little did we know that this SAME EPPISODE would be repeated 100 times; THE SAME EPISODE !! A Damon Wayans sit com did the same thing: 100 times and THE SAME EPISODE !! I called the person in charge and he told me the shows were picked out BY THE CORPORATE OFFICE. He did the best he could with what he had.

We canceled our next 2 cruises with NCL, when we got home. We were to take the Epic out of Miami. We did this because THE SAME CORPORATE PEOPLE WHO MADE UP THE MENU ON THE JEWEL, ALSO MAKE UP THE MENU ON THE EPIC !

Kevin Sheehan should be fired. Leadership starts at the top, and here at NCL, there is none. I know our entire crew knew about the food and attitude problems. THEY WERE NOT HAPPY WITH THE FOOD EITHER ! This is a much bigger problem than you might realize. NCL needs a total cleaning of both their ships and corporate offices, starting with old Kevin.

I also think the health department should take a closer look into NCL. We knew of many people who were made sick by the food. I am sure there were many more. Buffet food at both the Garden Cafe and by the pool, sat out FOREVER. I am sure food sits out in the kitchen also.

NCL will help you have a new appreciation for your favorite restaurants once you get back home. We feel sorry for those stuck on the Jewel now, somewhere on the high seas.

I DID HEAR THAT Kevin Sheehan, the CEO, was on the previous cruise on the Jewel. Oct 8 to 15. I hope he had the same food we had. I'm sure he brought his own soap.

We are already booked on Royal Caribean for our next 2 cruises. Like many of the passengers said on Cruisecritic.com We will never travel on NCL again.

NCL was a good cruise line years ago, but now, it's just a mess. The other good companies are coming out with a lot of new ships, and I am sure they will put NCL out of business. It will be a blessing to all the unsuspecting passengers.

They added $ 12 a passenger per day for additional tips. I wish we had them removed like I read other passengers did. As I finish this, dozens of other horror stories come to mind, but this should give you an insight into what to expect.

In closing, the reason for the firing of Kevin is this: He either knew these multitude of problems and did nothing; or his staff lied to him. If he went on the Jewel, like he did, HE KNEW. Why he does nothing is a mystery. I think the bad food adds to the unhappiness of the crew, which they are all to ready to share with the passengers, in the form of bad service and some attitude.

90 % of the problems I mentioned were listed on cruisecritic.com. All Kevin had had to do was read this web site. Someone in the Corporate had to see this.

I think the Jewel and NCL have so many deep problems, it will be almost impossible to fix

Edited by david_sobe
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I watched a YouTube video recently where they said they would never sail NCL again because they were nickel and diming them. I believe it was their first ever cruise. NCL charged them a daily service charge. How dare they!! AND charged them the full price on excursions before applying the $50 discount as onboard credit. Shocking! 🤣

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I do think common sense would answer a lot of questions.  Plus, many questions are repetitive, where a search here would get questions answered instead of the repetition of the same questions.

 

Some people just invite criticism (a recent poster lauded how they would send people to stand in line for them at an entertainment venue while they could leisurely dine).

 

If someone comes in with both barrels loaded and blasting, they will get pushback.  We’ve mentioned them…”I’ll never cruise again….all my food was cold…..I didn’t like the bathroom….)etc.  Many of those complaints are, as others have said, an attempt to extract a refund or some other consideration. 

 

Those of us who have seen this behavior over the years recognize it.  It’s just tiresome!

 

Most here will be more than happy to help.  But, as we’ve seen, some reviews, requests, some questions, etc either make no sense or are a way to “get something”.

 

Speaking of which, several months ago in the “roll call” section, someone was livid because two separate people arranged a meet and greet on the same cruise.  I’ve arranged meet and greets.  They’re fun.  But, if someone else wanted to step in and do it, have at it.  

 

I couldn’t understand the malace this person showed towards another for arranging a meet and greet, too.  Until, it was pointed out to me those who host them sometimes get little gifts (think chocolate covered strawberries or cheap sparkling wine).  Mind you, I don’t think (or i don’t recall) ever getting gifts when arranging a meet and greet.  But, are strawberries or wine worth getting one’s panties in a bunch?

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@david_sobeReally enjoying your thread! We've sailed NCL many times and have always found the food to be (mostly) good and the staff to be (normally) excellent. These posters who have a "horrible" time are pretty hilarious. Hey, you're on a cruise, what could be so bad?! None of these complaints would even be on my radar (or sonar). Appreciate your giving up mowing your lawn for us!

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2 minutes ago, NikiPinkston said:

@david_sobeReally enjoying your thread! We've sailed NCL many times and have always found the food to be (mostly) good and the staff to be (normally) excellent. These posters who have a "horrible" time are pretty hilarious. Hey, you're on a cruise, what could be so bad?! None of these complaints would even be on my radar (or sonar). Appreciate your giving up mowing your lawn for us!

Just done with my yard.  They are funny as hell and I wish there was a book of them.  There was another where a woman claimed her food in the MDR had bugs in it and when she pointed it out to the waiter, he just laughed.   Seriously.  Its ok if you hate corn in egg drop soup.  The proper thing would be to say " I did not care for the way the egg drop soup was prepared so that meal was a disappointment."  But to insist the CEO be fired because of is just so far over the top 😆

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1 hour ago, david_sobe said:

Apparently the old CEO Kevin Sheehan would visit kitchens and hold the chefs at gun point and make them put corn in the egg drop soup.😆

Okay, this is a true story.  I'm not making this up.  We have two good Chinese restaurants in our area.  They have their pros and cons.  Within the last week, we were discussing them with one of our kids and told them how much we liked the Egg Drop soup at restaurant B because they gave us crispy wonton noodles for the egg drop soup and THEY PUT CORN IN IT.  🤣

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49 minutes ago, graphicguy said:

Mind you, I don’t think (or i don’t recall) ever getting gifts when arranging a meet and greet.  

You got the gift of meeting your new friend @ChiefMateJRK.  If ever the statement were true, that's "the gift that keeps on giving!"😎

 

Love you brother 🐀.  😍

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7 hours ago, SeaShark said:

 

Sure...this is, after all, a discussion forum...not a support group. You can't simply expect everyone to believe in or side with you. Such is the nature of a forum.

 

OTOH, if people were to place reviews in the review section instead (radical concept warning), then nothing gets torn apart since you cant post replies to reviews.

 

 

Maybe...just maybe...that is because it IS the fault of the poster. Unrealistic expectations, and lack of understanding of the product, are repeated conditions found with complainers. Travel agents and PCCs will work for you at no additional cost, yet so many complainers shun them and book themselves, only to be upset when faced with the consequences of not understanding what they are doing. The information is out there, I don't know why we have to support those who refuse to use it.

Thank you for providing my point 

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On 1/26/2024 at 9:16 AM, david_sobe said:

2 points I forgot.  When people write "all the staff was rude.  we never encountered a friendly staff member" drives me crazy. 

The woman at the Cruise Next desk on the Escape in October last year (2023).  I don’t remember her name but she was evil.  Other than that, all of the crew has been great!

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Just read this on another site…

 

I have a question.  First, I have to say that my wife and I absolutely love the Haven.  My problem is that I am 6'5" and 325lbs.  I cannot get the steward to get me a robe that fits.  Several years ago, we were on the NCL Gem in a forward penthouse suite (not Haven) and I asked for a larger bathrobe and the came back with two new bathrobes that looked like they had split the back and added a piece from another robe to make them larger.  It was great.  Since then, I have asked my butler in the Haven if they can get a robe that I can wear, and they never are able to assist.  Anyone have any suggestions?  Thank you.”

 

So, he wants his steward to sew 2 robes together to fit him!  

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31 minutes ago, graphicguy said:

Just read this on another site…

 

I have a question.  First, I have to say that my wife and I absolutely love the Haven.  My problem is that I am 6'5" and 325lbs.  I cannot get the steward to get me a robe that fits.  Several years ago, we were on the NCL Gem in a forward penthouse suite (not Haven) and I asked for a larger bathrobe and the came back with two new bathrobes that looked like they had split the back and added a piece from another robe to make them larger.  It was great.  Since then, I have asked my butler in the Haven if they can get a robe that I can wear, and they never are able to assist.  Anyone have any suggestions?  Thank you.”

 

So, he wants his steward to sew 2 robes together to fit him!  

At that size, he should simply bring his own robe.

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