End of cruise survey

[NYC-London]

Does anyone know the reasoning behind only being allowed to complete the end of cruise survey will still on the ship?

 

While on board, I attempted to complete the survey using my work computer but the installed security software would not let me continue. A few weeks after returning home I was contacted by IT that it was necessary for me to take a "refresher" course in security measures which I completed this morning. During the discussion period I mentioned the end of cruise survey which had to be completed while on the ship and was completely caught off guard when I was instructed in the future to be very cautious of such limitations.

 

I have always wondered why Regent places such restrictions on these surveys. Back in the good ole days I would carefully complete the survey while sitting in the club waiting for my flight home.

[GOARMY]

NYC-London:  

 

Reasoning?  Reasoning?  Regent don't got to give you no stinkin' reason!  

 

Apologies to that classic 1948 film--"Treasure of the Sierra Madres".. 

 

But, seriously--

 

I have never gotten a coherent explanation for the change.  What we have done--and we ALWAYS do--to complete that Survey while onboard is to utilize Regent's desktops--or your own tablet or phone to "log in".  "Passages" provides guidance and the log-in address.  Simple log-in code, usually a one-time 5-digit number as simple as, literally, 

 

12345.  You won't be saving it. 

 

If you get into trouble, see the IT guy.  Our good fortune is to have benefitted from those IT guys on many cruises who patiently provide work-arounds and guidance.  

 

GOARMY!

.  

 

[CruisetheCs]

I can only assume that Regent management is not all that interested in getting reliable feedback.  There are impediments to completing the survey onboard, e.g., internet problems, device issues, etc. When the internet isn't working well as is often the case, it can be very frustrating to try to complete a survey onboard.  On past surveys some of the rating descriptions made no sense with regard to the questions being asked.  I wouldn't be surprised if that is still the case. (Maybe someone can copy the current survey and post here.)  In addition, events may occur at the very end of the cruise that are missed by completing the survey a day or two earlier.

 

If Regent was truly interested in feedback, management would allow and seek more detailed responses after the cruise was ended.  This would give respondents a chance to go into detail about the good or not so good aspects of the cruise and avoid hassles of trying to complete the survey onboard.  

[GOARMY]

CruisetheCs:  

 

There is an opportunity for a more detailed response upon return to residence.  We have utilized this alternative to praise--or offer constructive comments--after "sober" reflection.   

 

That being reaching out to Jennefer Teegen, Director of Guest Experience & Loyalty. Results have been to receive feedback--

 

And action. 

 

Specific example:  Prodding Regent to offer one opportunity per cruise segment for military veterans to gather for an informal get-together.  NOT a cocktail party.  And, not necessarily limited to a date coinciding with a significant historical event such as "D-Day" or the American Memorial Day. 

 

Simple meet and mingle for a pre-breakfast or lunch gathering, then break bread at designated Compass Rose tables; or meeting at a Lounge for pre-dinner drinks and conversation.

 

Such venues posted in "Passages" as to time and location. 

 

Positive result over the past several years.  We have attended each gathering, often hosted by the Cruise Director.  And this includes both pre, and post-COVID cruises.  Most-recent example was on Mariner's January-February '24 World Cruise San Francisco via Hawaii to French Polynesia segment. There were two such gatherings.  Soos--  

 

First, an actual written letter.  Address: 

 

Jennefer Teegen

Director of Guest Experience & Loyalty

Regent Seven Seas Cruises

7300 Corporate Drive

Miami, FL 33126

 

Second would be email. 

 

jteegen @ rssc.com.

 

Our on-board completion of the Survey always includes incorporating a thank-you to Regent management and the Cruise Director for continuing this practice.  

 

---------

 

And, a quick edit to my earlier:  Title is "The Treasure of the Sierra Madre".  An additional great line from that movie:  "Water is precious, more precious than gold!"  Thanks again to Bogart and Walter Huston, amongst others.  

 

GOARMY!

 

 

 

 

 

 

 

 

 

Edited February 23 by GOARMY
Clarification.

[flossie009]

Perhaps @Mike Moore or @Jennefer Teegen can enlighten us as to why the survey has to be completed while still on board.

We had always assumed that the technical reason was because you were connecting to the ship's intranet rather than the wider internet?

 

Certainly agree that the format of the survey could do with a revamp. Some of the ratings are unsuitable to the question. Some of the freeform "Tell us more" boxes are placed so it is difficult to know to what they refer.

There is a need for some additional questions such as "Which crew members excelled during your cruise?" and "Was WiFi connectivity & connection to the internet satisfactory?"

 

[Mike Moore]

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

[Worldtraveler 4727]

21 minutes ago, Mike Moore said:

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

 

"Another One Bites the Dust"    🤔

--John Deacon, "Queen"

[cruisevirgin24]

1 hour ago, Mike Moore said:

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

Mike, thank you so much for your help relating to excursions on Grand Cayman , January 2024, Grandeur, on my first ever cruise. The descriptions were rewritten and I was able to book the correct excursion. We thoroughly enjoyed our swim with the stingrays, thank you for making it happen. 

I wish you well in the future. 

[Mike Moore]

3 minutes ago, cruisevirgin24 said:

Mike, thank you so much for your help relating to excursions on Grand Cayman , January 2024, Grandeur, on my first ever cruise. The descriptions were rewritten and I was able to book the correct excursion. We thoroughly enjoyed our swim with the stingrays, thank you for making it happen. 

I wish you well in the future. 

Glad to hear that, and thank you for the well wishes!

[Worldtraveler 4727]

Indeed, wishing you well on all your new endeavors.

[Tsunami74]

2 hours ago, Mike Moore said:

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

Oh no!

Thank you for all the assistance that you have provided us.

Good luck in the future!

[1982CruzStart]

So sorry to hear you are gone. You will be greatly missed on this forum as you were the one person we could always count on to help us out.  i thank you very much for all the help you gave me. 

 

I wish you all the best in the future. 

[SusieQft]

22 hours ago, GOARMY said:

Reasoning?  Reasoning?  Regent don't got to give you no stinkin' reason!  

It is for "Operational Reasons," obviously!  

 

IMHO, if Regent were truly interested in our feedback, they would allow the survey to be completed for at least a few days after the end of the segment.  I love Regent, but this is one item that goes in my "con" column, having spent significant time working on the survey just to have it thrown away because I tried to submit it just before disembarkation time while still on the ship (and not disembarking).  Very few people are going to go to the trouble to figure out who at Regent to contact and follow through with a message outside the survey, as you have done.

[naplessailor]

I no longer even try to fill out the survey as I am usually too busy during the last few days enjoying my cruise to take the time to fill it out. I feel sorry for the staff because I try to recognize the outstanding staff that went above and beyond.  And then on a back to back cruise, you need to do it before that cruise ends and I am too busy.  Would be nice to have the window expire a few days post cruise as most cruise lines do.

[irishwitchy]

8 hours ago, Mike Moore said:

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

Best of luck and thank you for your help!   

[cruiseluv]

On 2/22/2024 at 1:31 PM, NYC-London said:

Does anyone know the reasoning behind only being allowed to complete the end of cruise survey will still on the ship?

 

While on board, I attempted to complete the survey using my work computer but the installed security software would not let me continue. A few weeks after returning home I was contacted by IT that it was necessary for me to take a "refresher" course in security measures which I completed this morning. During the discussion period I mentioned the end of cruise survey which had to be completed while on the ship and was completely caught off guard when I was instructed in the future to be very cautious of such limitations.

 

I have always wondered why Regent places such restrictions on these surveys. Back in the good ole days I would carefully complete the survey while sitting in the club waiting for my flight home.

My opinion? They don’t really care to read what we have to say. I refuse to spend valuable time while still on the cruise trying to deal with their cumbersome survey. I don’t even try anymore 

[GOARMY]

All:

 

Really, really;  How valuable is your time?  (As to completing that end-of-cruise Survey.) 

 

Surely, situations occurring earlier in that particular cruise segment which were problematical would have occasioned taking the time to discuss and/or fill out a mid-cruise form requesting response and action of some sort by the General Manager; Cruise Director; Housekeeping Manager, or whomever. 

 

CC Boards are replete with narratives about responses from Management to guests' concerns.  These are read, and acted upon.  Ours have been; often by a request for a follow-up personal meeting with the appropriate manager.  Few and far-between need for such by us.  But, they have occurred.   

 

Don't throw the baby out with the bathwater.  

 

Specific mention of Crew members in an end of cruise Survey from those literally sweeping the decks (Deck 12, in particular in the early morning hours), to bartenders, Suite Attendants/Butlers; and those at various restaurant venues DOES have an impact.  Promotions.  A little-extra time-off.  A "pat on the back" from a supervisor recognizing a job well-done.  

 

Spouse and self do not consider this an excessive burden.

 

GOARMY!

 

  

[lprp]

21 hours ago, Mike Moore said:

Hi @flossie009 - I’m afraid that I can no longer provide you all with any assistance, as last month my time with Regent came to an end. It was my pleasure to help the CC community over these past 15 years, and I wish you all fair winds and following seas! 

Thank you @Mike Moore. Best wishes for your future endeavours. Wherever you land they will be lucky to have you.

[Mike Moore]

Appreciate all the kind words. Participating on CC is one of the things I’ll miss the most!

[forgap]

@Mike Moore  it has always been very helpful to read your responses to various issues that are important to this community.   I hope that Regent will assign another administrator to monitor this board and Facebook.  Regent can gain valuable information about their product and nip problems in the bud.  
 

Good luck in your next journey!  

[PhD-iva]

11 hours ago, Mike Moore said:

Appreciate all the kind words. Participating on CC is one of the things I’ll miss the most!

Mike, you will be missed!

[Lonedaddy]

On 2/23/2024 at 1:42 PM, naplessailor said:

I no longer even try to fill out the survey as I am usually too busy during the last few days enjoying my cruise to take the time to fill it out. I feel sorry for the staff because I try to recognize the outstanding staff that went above and beyond.  And then on a back to back cruise, you need to do it before that cruise ends and I am too busy.  Would be nice to have the window expire a few days post cruise as most cruise lines do.

I keep notes on my phone as I see someone do something well or Bad.  I agree the internet is horrible to try and struggle with this and if you have a port day the last day or a port that blocks internet (e.g. Portland UK) it is a Challange and waste of my time.   I would prefer to do it on the plane ride home or at home.  It is a disservice to those employees who deserve recognition and Regent is the one that is preventing this feedback by utilizing such a cumbersome process.

[zak477]

On the new Grandeur at the beginning of the month. Absolutely beautiful ship. But there are issues with IT that seem to generate only from Head Office Miami.

The survey: Will not work on IOS devices, iPad or iPhone. The business office IT guy told us this little tidbit but the notices onboard did not, so we (& many others) wasted time trying to access the survey. He told us to use one of the four computers in the business office.  On the last day there was a line to get in !! Several people stated that they did the survey in there at 10:00 p.m. when not busy.

But Regent still has the paper Mid-Cruise Survey to be hand written!!  

IT itself: Regent now has an app being advertised at the terminal to download and use onboard. It is useless, has no info and the IT guy onboard stated that it is useless as Miami is trying to set it up and test!! Their lead IT guy setting up the app, quit. So they are looking for a new one. The app is widely available on so many cruise lines, why is the Miami office so far behind in all its IT issues?

[flossie009]

1 hour ago, zak477 said:

The survey: Will not work on IOS devices, iPad or iPhone

This must be a recent issue, or one particular to Grandeur, as we have always completed the survey on our iPads on the other Regent ships.

[zak477]

Yes. The IT specialist, onboard, stated that although Regent has been doing updates with the IT systems on the ships, the Grandeur still has bugs to iron out. And as of the sailing we were on, the Miami IT manager had quit so there was no one, as yet, to overseas the updates/corrections/improvements. We sailed Jan 26th and disembarked on Feb. 4th.