Andoria Posted April 4 #176 Share Posted April 4 I mentioned before that I reached Pearl level last cruise. When I finished gambling, I asked the host to waive my service charges and she did. Just so I'm clear, that will no longer be an option? Link to comment Share on other sites More sharing options...
Bliss1 Posted April 4 #177 Share Posted April 4 You always ask no matter what level 3 Link to comment Share on other sites More sharing options...
gkbiiii Posted April 5 #178 Share Posted April 5 FYI: Celebrity Cruises has Comped Casino Drinks for Everyone! "Complimentary Drinks while you Play." https://www.celebritycruises.com/content/dam/celebrity/pdf/BCC-Tier-Benefits.pdf 1 Link to comment Share on other sites More sharing options...
gkbiiii Posted April 5 #179 Share Posted April 5 On 3/29/2024 at 7:13 AM, montecarloss said: Do any other cruise lines offer free drinks in their casinos? Do other cruise lines have a program similar to CAS? I quoted before, but Celebrity offers "everyone, all casino players, comped drinks while playing." 1 Link to comment Share on other sites More sharing options...
montecarloss Posted April 5 #180 Share Posted April 5 Thanks for the info. Going to checkout Celebrity. 1 Link to comment Share on other sites More sharing options...
Bliss1 Posted April 5 #181 Share Posted April 5 1 hour ago, montecarloss said: . Free well drinks while actively playing in the casino. For full details, call Blue Chip Club Yes! All guests who are actively playing in the Casino will be able to enjoy complimentary "well" drinks. 1 Link to comment Share on other sites More sharing options...
Always Cruising Posted April 25 #182 Share Posted April 25 I just lost my wonderful CAS rep - have others lost theirs? Link to comment Share on other sites More sharing options...
Rare smillerholmes Posted April 25 #183 Share Posted April 25 On 3/21/2024 at 5:05 PM, smillerholmes said: At least you got an email. I am still waiting for some sort of notification other than CC 😁 I am hoping somone will post their experience after April 1 - I am especially interested in those that did not select the FAS package and the mechanics of allowing an upgrade for those that may/may not have realized there has been a change to the program. Let the chaos begin! I'm here to report back my experience when boarding the Spirit. I haven't needed to buy the drink package in a long time since previously my Casino drink card met my needs. At check in I was given my latitude card showing 2UP/3D/UB - I knew that 2UP/3D was for the upgraded meal package that I purchased. I wasn't too sure about UB. No explanation was offered so I figured I would head to the Casino for definitive answers. I spoke with Lei - one of the Casino Hosts. She looked me up in the computer and determined that since I was Ruby I was eligible for the Unlimited Open Bar even though I had not purchased a drink package with my Free at Sea. She gave me a packet from a stack that had not been delivered to the rooms yet and it contained my "Ruby" player card. Internet is basic unlimited 1 device for the entire cruise. There is however a $3.95 activation fee. I was also presented with the choice for 300 minutes as part of my free at sea. And upon arrival ther was a 12-pk of Flow in my room. No letter about OBC, but I went down to Guest Services and confirmed it is still $400. Side note - don't know why I didn't put 1 and 1 together, but no gambling in Hawaii. I knew the Pride of America had no Casino and now I know why. I'm OK with keeping a little more money in my pocket. 3 Link to comment Share on other sites More sharing options...
snorklinbarb Posted April 25 #184 Share Posted April 25 10 hours ago, Always Cruising said: I just lost my wonderful CAS rep - have others lost theirs? Yes! While on ship it seemed weird to get an email to her back "undeliverable" so called CAS. Asked and a rep said, "No longer working here." Not a newbie....she had many yrs under her belt! Link to comment Share on other sites More sharing options...
goldmom Posted April 25 #185 Share Posted April 25 54 minutes ago, snorklinbarb said: Yes! While on ship it seemed weird to get an email to her back "undeliverable" so called CAS. Asked and a rep said, "No longer working here." Not a newbie....she had many yrs under her belt! I also lost my rep. She was really great and always tried to work her "magic" for me on pricing. I had sent an e-mail, but never heard back and it wasn't even returned. When I called I was told that she now longer worked there. I had another male rep for years and when he left I worked with my latest one. I now have a new rep and she's very nice, but I don't really have a relationship with her yet and she isn't quite as generous. Although that may just be CAS cutting back as she took time to look up everyone sailing with me to see what she could offer. If we're allowed to say names they were Alan and Kim. Link to comment Share on other sites More sharing options...
Bliss1 Posted April 25 #186 Share Posted April 25 1 hour ago, goldmom said: I also lost my rep. She was really great and always tried to work her "magic" for me on pricing. I had sent an e-mail, but never heard back and it wasn't even returned. When I called I was told that she now longer worked there. I had another male rep for years and when he left I worked with my latest one. I now have a new rep and she's very nice, but I don't really have a relationship with her yet and she isn't quite as generous. Although that may just be CAS cutting back as she took time to look up everyone sailing with me to see what she could offer. If we're allowed to say names they were Alan and Kim. the new program started april 1 2024 it was announced in early march on the site Link to comment Share on other sites More sharing options...
Always Cruising Posted April 25 #187 Share Posted April 25 31 minutes ago, Bliss1 said: the new program started april 1 2024 it was announced in early march on the site I spoke with my rep Kim mid April, so she wasn't fired/let go/terminated before then Link to comment Share on other sites More sharing options...
Always Cruising Posted April 25 #188 Share Posted April 25 2 hours ago, goldmom said: I also lost my rep. She was really great and always tried to work her "magic" for me on pricing. I had sent an e-mail, but never heard back and it wasn't even returned. When I called I was told that she now longer worked there. I had another male rep for years and when he left I worked with my latest one. I now have a new rep and she's very nice, but I don't really have a relationship with her yet and she isn't quite as generous. Although that may just be CAS cutting back as she took time to look up everyone sailing with me to see what she could offer. If we're allowed to say names they were Alan and Kim. I called CAS yesterday and after about 20 min hold time, reached a rep, who told me when pressed that Kim had "left the company." I asked if I'd been assigned a new person, and she said that whomever answered my call would be my new rep (meaning her). Doesn't seem like CAS values their loyal customers, and that things are really tightening up. 3 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 25 #189 Share Posted April 25 All of the “old pros” have left/RIF. Only the newbie rookies left who mindless try and follow the rules and not be creative and research every option. Kim’s departure was recent. 3 Link to comment Share on other sites More sharing options...
Red-Sol Posted April 25 #190 Share Posted April 25 3 hours ago, Always Cruising said: Doesn't seem like CAS values their loyal customers, and that things are really tightening up. Yep. Link to comment Share on other sites More sharing options...
UKstages Posted April 28 #191 Share Posted April 28 On 4/25/2024 at 11:22 AM, Always Cruising said: I spoke with my rep Kim mid April, so she wasn't fired/let go/terminated before then if it's the same "kim" i have spoken to over the years, working out of her home office in arizona, she was indeed a delight. (her last name is the same as the first name of a title character in a dickens novel.) On 4/24/2024 at 9:55 PM, smillerholmes said: Internet is basic unlimited 1 device for the entire cruise. There is however a $3.95 activation fee. were you actually charged this fee? as long as i've been getting a casino sponsored package of minutes, it has always said there was a $3.95 fee. it's baked into the app interface. but i've never been charged. not once. 1 Link to comment Share on other sites More sharing options...
goldmom Posted April 28 #192 Share Posted April 28 1 hour ago, UKstages said: if it's the same "kim" i have spoken to over the years, working out of her home office in arizona, she was indeed a delight. (her last name is the same as the first name of a title character in a dickens novel.) Yes! That was her. She was terrific and sounds like there's a lot of us who will miss her. She was the one who told me I would still get a drink card for drinks in the Casino which we now know is wrong. Maybe she just got tired of the cut backs to the programs and being limited as to what she could offer! Link to comment Share on other sites More sharing options...
Wvshimmy Posted April 28 #193 Share Posted April 28 4 hours ago, UKstages said: if it's the same "kim" i have spoken to over the years, working out of her home office in arizona, she was indeed a delight. (her last name is the same as the first name of a title character in a dickens novel.) were you actually charged this fee? as long as i've been getting a casino sponsored package of minutes, it has always said there was a $3.95 fee. it's baked into the app interface. but i've never been charged. not once. Same, listed, never charged Link to comment Share on other sites More sharing options...
PartyPlannerLady Posted April 29 #194 Share Posted April 29 On 4/25/2024 at 1:57 PM, BirdTravels said: All of the “old pros” have left/RIF. Only the newbie rookies left who mindless try and follow the rules and not be creative and research every option. Kim’s departure was recent. Yes they do try TO follow the rules they are given. BTW I have an amazimg CAS rep. She is fantastic! Link to comment Share on other sites More sharing options...
Sand and Seas Posted April 29 #195 Share Posted April 29 When calling CAS on the regular phone number, I have gotten lucky with newbie agents who are willing to bypass the 'offers' listed on my account by going to their supervisor for permission. The supervisor can authorize special cabins like a B1 Aft or a M6 Club with large balcony. This only works if you have a decent playing history. They are looking for consistency over last three or more cruises. If you don't like what they offer you, just say you will wait to book. Then call back another day. Patience may be required 😉 (I miss May too!) 1 Link to comment Share on other sites More sharing options...
Rare smillerholmes Posted May 4 #196 Share Posted May 4 On 4/28/2024 at 2:13 PM, UKstages said: were you actually charged this fee? as long as i've been getting a casino sponsored package of minutes, it has always said there was a $3.95 fee. it's baked into the app interface. but i've never been charged. not once. The fee does actually show up on my bill as it stands right now. I spoke to the Casino Host(ess) and she stated that the fee is definitely one of the charges that will be waived - so thanks for saying something because I wasn't going to fight about $3.95 - I was just going to let it annoy me and it would forever remain a tick mark on NCL's soul. 2 Link to comment Share on other sites More sharing options...
itsnotjustme Posted May 4 #197 Share Posted May 4 On 4/29/2024 at 3:08 PM, Sand and Seas said: If you don't like what they offer you, just say you will wait to book. Then call back another day. I am fairly new to CAS but have booked one cruise through them which was a comped 7-day inside (plus $20/person/day fee) which we upgraded to a club balcony. We take that cuise this fall. I was planning to book at 12-night Asia cruise, and through Ryan was twice told 20% off on an ocean view or Balcony. One of those times was just last week. I went to book it a few days ago, and a woman I have not spoken to before told me 10%. I noted twice being told 20% and was told I only qualify for 10%. No thanks. My TA was offering free pre-paid gratuities (worth $480) and 10 airline miles per dollar of cruise fare (worth nearly $1,000). That is worth much more than 10% off. Link to comment Share on other sites More sharing options...
Sand and Seas Posted May 4 #198 Share Posted May 4 56 minutes ago, itsnotjustme said: I am fairly new to CAS but have booked one cruise through them which was a comped 7-day inside (plus $20/person/day fee) which we upgraded to a club balcony. We take that cuise this fall. I was planning to book at 12-night Asia cruise, and through Ryan was twice told 20% off on an ocean view or Balcony. One of those times was just last week. I went to book it a few days ago, and a woman I have not spoken to before told me 10%. I noted twice being told 20% and was told I only qualify for 10%. No thanks. My TA was offering free pre-paid gratuities (worth $480) and 10 airline miles per dollar of cruise fare (worth nearly $1,000). That is worth much more than 10% off. Free pre-paid DSC is a nice deal! As for the 10 or 20% off, that is a perfect example of getting different answers from different agents. Since it's for a twelve day and you haven't taken your fall cruise yet, I would guess that's why they are just giving you a percent off offer. Was you fall comped cruise a certificate from a land based casino? Or was it a direct comp from CAS? If you are looking to see if they will give you another comp, I would suggest you call back after your next cruise. Then they will have a little more info on how you play per cruise. It will probably be easier to get a comp on a 7 day than a 12 day. When you are just beginning with CAS, they will probably only let you have one comped cruise on the books at a time. 1 Link to comment Share on other sites More sharing options...
itsnotjustme Posted May 4 #199 Share Posted May 4 9 hours ago, Sand and Seas said: Or was it a direct comp from CAS? Thank you for the information. It was comped from CAS I believe. In this case I did not want to wait until after the fall cruise as the 12-day in Spring of 2025 was heavily booked. Oddly, on the NCL web site all the OV and balcony cabins were guarantee only. With my travel agent, I could pick my cabin. Link to comment Share on other sites More sharing options...
Minoushka Posted May 4 #200 Share Posted May 4 I used to cruise solely on NCL with casino offers .When rules changed with Del Rio I switched to Holland America because their prices were more reasonable . i have not returned to NCL ...i hope they go back to being good to cas players ..like they were .options are always nice and welcome .... change and Ill be back Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now