TRLD Posted May 16 #326 Share Posted May 16 (edited) 10 minutes ago, Pingpong27 said: If they had to cancel two or four or six cruises, then that's what they had to do. This ship wasn't in a state to do anything close to our scheduled itinerary. Would you have been happy with a full refund and maybe some flight costs reimbursed?, because that would have been the alternative. Look at the streams that talk about what was given when Sun canceled its inagural cruise at the last minute. Edited May 16 by TRLD Link to comment Share on other sites More sharing options...
SCX22 Posted May 16 #327 Share Posted May 16 11 minutes ago, TRLD said: Would you have been happy with a full refund and maybe some flight costs reimbursed?, because that would have been the alternative. Look at the streams that talk about what was given when Sun canceled its inagural cruise at the last minute. That's exactly what should have been done from the get go. This is a mechanical issue, not force majeure. RCCL takes the limelight with what they did with the Radiance of the Seas in the same situation because they didn't go forth with a cruise to Alaska in which they knew they couldn't deliver the full experience. 3 Link to comment Share on other sites More sharing options...
TRLD Posted May 16 #328 Share Posted May 16 (edited) 9 minutes ago, Pingpong27 said: I would've been happy with 100% refund and credit for airfare if Princess cancelled from the beginning. I fully believe this is what they should have done in Vancouver. As they say hindsight is always 20/20. I suspect if they new then what they know now they would have allowed people to choose either a full refund or the compensation they ended up offering, but the cruise itself would have continued. I suspect many, if not most would have taken the compensation a d continued, not unlike what happened when the Ruby hit the pier in SF last year I believe. Edited May 16 by TRLD Link to comment Share on other sites More sharing options...
SCX22 Posted May 16 #329 Share Posted May 16 2 minutes ago, TRLD said: As they hindsight is always 20/20. I suspect if they new then what they know now they would have allowed people to choose either a full refund or the compensation they ended up offering, but the cruise itself would have continued. Just now, TRLD said: Same answer as the one I just gave. It's just bad judgement on Princess' part. This isn't the first time. The Sun Princess inaugural was a disaster. Princess tries to pinch pennies, but in the end their decisions come to pinch them. 1 Link to comment Share on other sites More sharing options...
Rare fpsphil Posted May 16 #330 Share Posted May 16 (edited) 2 hours ago, TRLD said: There are really only 4 possible outcomes. 1. Everything fixed no problem 2. Same problem exists. No Glaciers. Same compensation 3. Some problem still exists but glacier cruise bys and most stops made probably much smaller if any compensation. This is likely out come if they get the parts in Whittier, but it takes a day or 2 to install them. 4. They cancel the next 2 cruises. Out of all of them 4 is probably the lowest probability. So it really comes down to how one would feel about each of the other 3. They have ~20 hours to install them in Whittier so I’m hoping for option 1. It’s also possible they loaded more contractors today or yesterday in Juneau to prepare for whatever repairs need to take place and are going to “take it slow” to Whittier limping the ship thus Glacier Bay being cancelled Waiting for AIS to update to see if they are planning on getting in early Edited May 16 by fpsphil Link to comment Share on other sites More sharing options...
LyndaMR Posted May 16 #331 Share Posted May 16 Had a stellar day in Skagway today after rainy and cold in Juneau yesterday. Arrived in Juneau around 2:30pm instead of 8am after losing all our inside passage views and Ketchikan by sailing to the west of Vancouver Island. Many people had their excursions cancelled. College Fjord was still on the itinerary two days ago but is gone now in addition to Glacier Bay. The Captain had cited currents as being part of the reason we had to go north on the open ocean, so I hope coming back (we are on a back to back cruise) we might get to sail the inside passage and stop in Ketchikan if the issue isn’t solved. They were clear in the letter that the compensation offered (75% refund & 75% towards a future cruise if booked by the end of this year in our letter) was *only* for the northbound journey. Whether that’s because they can fix it in Whittier or because they don’t want people to know it can’t be fixed remains to be seen. 4 2 Link to comment Share on other sites More sharing options...
Rare fpsphil Posted May 16 #332 Share Posted May 16 The theory of the ship coming in early may be somewhat true. Due to enter Prince William Sound at noon Friday which hopefully means docking early for repairs 1 Link to comment Share on other sites More sharing options...
dizgal64 Posted May 16 #333 Share Posted May 16 8 hours ago, beerme1 said: We can't? I'm in Buffalo and we have CFAR with Allianz. No issue. That’s what we were told a couple cruises ago and then when we tried to get the Princess insurance they said it again. Sure wish I would have tried harder if this isn’t true. Link to comment Share on other sites More sharing options...
dizgal64 Posted May 16 #334 Share Posted May 16 6 hours ago, TRLD said: About the only alternative even if the problem remains, would be to allow people for the next cruise to cancel for full refund with other expenses refunded, but little or no FCC, of some FCC in place of covering other expenses. That is what they have done during similar cases in the past. I would love this option! I wasn’t ever going to cruise with Princess again before all this happened so a FCC wouldn’t do me any good. Especially if it had an expiration of a year and a half. Just let me get out of this deal now so I can plan something else. Link to comment Share on other sites More sharing options...
mncbabu_yahoo Posted May 16 #335 Share Posted May 16 We will be on May 25th sailing. Also we are doing one week land tour (independently exploring), after cruise. Planning alternate options. Lot of booking were made in land tour ( hotels, matanuska glacier hike, denali shuttle, kenai fojard tour). Thinking of flying directly to anchorage on June 1 to do land tour only, if they cancel the may 25th sailing. The one way airfare (from San Diego to Anchorage) is very expensive as the dates are close. Is it a good idea to shop for travel insurance at this point? Link to comment Share on other sites More sharing options...
sippican Posted May 16 #336 Share Posted May 16 6 hours ago, LyndaMR said: They were clear in the letter that the compensation offered (75% refund & 75% towards a future cruise if booked by the end of this year in our letter) was *only* for the northbound journey. Whether that’s because they can fix it in Whittier or because they don’t want people to know it can’t be fixed remains to be seen. The other reason may be that they don't know if they can fix it or not. They will never offer compensation for a sailing they when they have not determined if it can take place without impact. Why offer compensation if it becomes non-issue? 1 Link to comment Share on other sites More sharing options...
kamelia Posted May 16 #337 Share Posted May 16 Just a quick heads-up for my fellow passengers currently on the ship: be sure to keep the compensation letter until after you have applied the Future Cruise Credit. There was some pushback when I tried to apply it towards final payment for an upcoming cruise. Usually, FCC can only be applied to new bookings made after final payment for the itinerary that the FCC was issued for, but there is no such stipulation attached to the FCC we were given and you may need the letter to show that. If you don’t still have it, ask for a copy at Guest Services before you disembark. 4 Link to comment Share on other sites More sharing options...
Rare Paula_MacFan Posted May 16 #338 Share Posted May 16 10 hours ago, fpsphil said: Just received Thank you SO MUCH! It's nice to finally get something official. Not to be a total skeptic, but the notice says 'set to sail as scheduled on the itinerary detailed at the end of this notification'. Is that itinerary the same as originally booked? Just making sure 🙂 Thanks 1 Link to comment Share on other sites More sharing options...
Rare JimmyVWine Posted May 16 #339 Share Posted May 16 12 hours ago, STLCARDS82 said: How about the people that aren't on board and you're not currently in the situation with the Sapphire quit trying to justify to the people that are ...what a good deal they're getting!!!..You're not in the situation!!!!! So if one IS on board, what should they be doing? Seems if they have two options. Look optimistically at the compensation that they are getting, or complain about it. Spoiler alert: Doing the latter will accomplish nothing. 1 1 Link to comment Share on other sites More sharing options...
dizgal64 Posted May 16 #340 Share Posted May 16 (edited) 10 hours ago, fpsphil said: Just received How did I miss this?! 🤦♀️ Did you receive this by email? And thank you for posting. Here’s praying you have a great cruise with no incidents! oh and as far as the insurance, we got ours off of the squaremouth website. Edited May 16 by dizgal64 1 Link to comment Share on other sites More sharing options...
Derfman60 Posted May 16 #341 Share Posted May 16 Just curious if anyone on board now could upload a copy of the Patter (or whatever it is called now). Would like to see what types of things are going on. FYI - we were scheduled on NCL last October - Seattle to Hawaii (via Alaska) - and they cancelled the entire cruise. We also got held over in St. Thomas at the end of a Princess cruise years ago. We got an extra day FREE - but the people we saw in Puerto Rico that missed a day were pissed. #StuffHappens Link to comment Share on other sites More sharing options...
kamelia Posted May 16 #342 Share Posted May 16 26 minutes ago, dizgal64 said: How did I miss this?! You should also be able to see it in your reservation under “Itinerary” as well as “Travel Summary.” Link to comment Share on other sites More sharing options...
Rare fpsphil Posted May 16 #343 Share Posted May 16 50 minutes ago, Paula_MacFan said: Thank you SO MUCH! It's nice to finally get something official. Not to be a total skeptic, but the notice says 'set to sail as scheduled on the itinerary detailed at the end of this notification'. Is that itinerary the same as originally booked? Just making sure 🙂 Thanks Looks the same as we booked. 1 minute ago, kamelia said: You should also be able to see it in your reservation under “Itinerary” as well as “Travel Summary.” We received it via email at 7:15 last night 2 Link to comment Share on other sites More sharing options...
kamelia Posted May 16 #344 Share Posted May 16 12 minutes ago, Derfman60 said: Just curious if anyone on board now could upload a copy of the Patter (or whatever it is called now). Would like to see what types of things are going on. 2 2 Link to comment Share on other sites More sharing options...
dizgal64 Posted May 16 #345 Share Posted May 16 34 minutes ago, kamelia said: You should also be able to see it in your reservation under “Itinerary” as well as “Travel Summary.” Oh I am sorry. I meant how did I miss this post. I’m on the 25th sailing so I am really paying attention to what happens with this next week’s sailing but I had missed that person posting that they had a communication from Princess. 1 Link to comment Share on other sites More sharing options...
kamelia Posted May 16 #346 Share Posted May 16 2 minutes ago, dizgal64 said: Oh I am sorry. I meant how did I miss this post. I’m on the 25th sailing so I am really paying attention to what happens with this next week’s sailing but I had missed that person posting that they had a communication from Princess. No apology necessary. 😊 This may help someone else who’s concerned they missed the email to know that there are alternative sources to confirm the Important Information specific to their itinerary. 2 1 Link to comment Share on other sites More sharing options...
likeadisguise Posted May 16 #347 Share Posted May 16 11 hours ago, ncmrs said: Does anyone remember back in 2022 when the Celebrity Eclipse had barnacle issues causing all their port stops in Alaska to have reduced times? I think some of the times in port were reduced to 4 hours. I would think barnacles would be a regular maintenance issue. Off topic, but this was a problem for a lot of ships on a lot of lines after the pandemic, both because ships missed their every-two-year dry dock schedule, and also because the ships were kind of floating around more than usual rather than traveling at higher speeds, giving the barnacles more of a chance to grow and spread. You pretty much have to grind them off to remove them, and most ships didn't have a dry dock before return to service. Link to comment Share on other sites More sharing options...
zanzibargirl Posted May 16 #348 Share Posted May 16 Does anyone know the name of the naturalist? Thanks! Link to comment Share on other sites More sharing options...
kamelia Posted May 16 #349 Share Posted May 16 32 minutes ago, zanzibargirl said: Does anyone know the name of the naturalist? Thanks! Sandra Schemp Link to comment Share on other sites More sharing options...
Joe Denver Posted May 16 #350 Share Posted May 16 Eek - that's rough. They cancelled the glaciers, but kept the enrichment talk on, "Alaska's Mighty Glaciers". Link to comment Share on other sites More sharing options...
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