NCL accounting...or is it just their goofy website (again)?

[schmoopie17]

NCL is finding new ways to irritate/confuse me. Granted, it doesn't take much to confuse me (or irritate me), but still...

 

We made our final payment for our September cruise on Monday. I even called our PCC directly to make the payment to ensure the payment was applied correctly.

 

Today, three days later, in checking my account, it shows a $75 balance due by final payment date, which happens to be tomorrow. I immediately called our PCC but his voicemail said he's out of the office until next week and to call his "back-up" for urgent issues. Since possibly having our cruise canceled is a pretty urgent issue, I called.

 

He asked if there was something in my cart (there isn't). He then asked for my reservation number and after checking, he assured me that he sees no balance due on his end. Not sure how this can happen and not sure if I should be worried about it.

 

I'd appreciate hearing from others who have been in this same boat.

 

 

 

[cruiseny4life]

Been there. Called my PCC. Was told it was ok and would clear up on it's own. I don't trust that, so bothered PCC until it was gone. 

 

You may want to call the general number and ask the same questions. It's likely a NCL glitch, but gosh you don't want your cruise cancelled for lack of payment on a phantom item! 

 

Good luck! 

[KeithJenner]

I can't remember the exact details, but I had something similar recently. I had heard stories on here of cruises being cancelled due to these issues, so called by PCC. It was the first time I had spoken to him, and he wasn't all that interested, but assured me that everything was showing as being paid in full at his end.

 

I went with it, and had no problems.

[KeithJenner]

This was a post I made on here last year when I had this issue. Reading it, it seems that my problem was due to the shore excursion discount on free at sea plus (I didn't have a similar problem on my recent cruise).

 

The whole thread may be worth you looking at.

 

 

[Travelling2Some]

We had a bunch of odd little charges suddenly appear once after we had made final payment and everything had been a zero balance.  Took awhile to figure out what had happened (PCC was at a loss too.)  Turned out that my husband had been looking around in the app and, since he did not know his Latitudes number or the significance of it (I do all that stuff) he went ahead and signed up for a new number. So, essentially, he had forfeited his loyalty status and all these dinky little charges were reflective of his Platinum discounts on shore excursions being lost.

[Travelling2Some]

Another one - Just a couple of days ago I went to print out our summary on a cruise that is a few weeks away and fully paid for.  Strangely, it showed that I had purchased FAS Plus.  This was news to me and I certainly had never bought or paid for any such thing.  Checked around my account and no money due.  Called PCC and she had no idea why FAS Plus was showing as a "Purchased Item".  She also agreed that there was no money due.  Was able to print out my e-docs so I guess it was just a glitch.

[schmoopie17]

So far, the responses seem to center on the word "glitch". Maybe they should change their name to NGL(itch).

[schmoopie17]

3 hours ago, KeithJenner said:

This was a post I made on here last year when I had this issue. Reading it, it seems that my problem was due to the shore excursion discount on free at sea plus (I didn't have a similar problem on my recent cruise).

 

The whole thread may be worth you looking at

 

I read it, but we don't has FAS+, so that's not the issue. I'm almost tempted to pay the $75 and let them refund me later. Probably better than getting canceled. Talk about cancel culture.

 

UPDATE: I just did an online chat with NCL and the rep also said there is no balance showing on their end. I saved a copy of the chat transcript, so at least I have something in writing to back me up, just in case.

Edited May 16 by schmoopie17

[Ellis1138]

I had this happen on the Pride of America sailing I took in February. I had done the final payment. About a month before our cruise, I checked the account on the webpage and it showed us owing 2 cents.

 

I called in and NCL's system showed us as paid. 

But on the webpage, the DSC was showing as being 2 cents more than it was.

I did not want to try to check in at 21 days to find our cruise cancelled over 2 cents. The NCL rep adjusted my husband's fare down 2 cents, so that we were definitely marked as paid.

 

I checked the week later, the glitchy webpage had re-adjusted back and now it showed as OVERpaying by 2 cents. I decided to just leave it and if it wouldn't allow me to check in, I would buy a 6 pack of Flow to make the webpage mark me down as fully paid.

 

So check in went fine, we boarded fine, disembarked fine. It's now been 2 and a half months since we sailed.

 

I look at my recent credit card activty: I got a 2 cent refund from NCL.

 

Their webpage is glitchy.

[schmoopie17]

24 minutes ago, Ellis1138 said:

 

I look at my recent credit card activty: I got a 2 cent refund from NCL.

Their webpage is glitchy.

Thanks for adding your two cents' worth. 😁

Actually, this is helpful info.

[tsahall01]

19 hours ago, Travelling2Some said:

Another one - Just a couple of days ago I went to print out our summary on a cruise that is a few weeks away and fully paid for.  Strangely, it showed that I had purchased FAS Plus.  This was news to me and I certainly had never bought or paid for any such thing.  Checked around my account and no money due.  Called PCC and she had no idea why FAS Plus was showing as a "Purchased Item".  She also agreed that there was no money due.  Was able to print out my e-docs so I guess it was just a glitch.

Are you one of the higher ranking CAS people??  They now get FAS Plus for no charge--but, again, that is something your PCC should have caught.

[Travelling2Some]

11 hours ago, tsahall01 said:

Are you one of the higher ranking CAS people??  They now get FAS Plus for no charge--but, again, that is something your PCC should have caught.

No, I never even go to the casinos.  Good guess though. 

[mistertomatoe]

Wasn't there some story about an unpaid airport transfer causing a cancellation? My transfer from South Hampton to Heathrow was $75.

[Travelling2Some]

18 minutes ago, mistertomatoe said:

Wasn't there some story about an unpaid airport transfer causing a cancellation? My transfer from South Hampton to Heathrow was $75.

Yes, that was an appalling story.  The person had put it in her cart but never proceeded with the purchase because she wanted to first consult with others in her party.  People put things in carts on internet websites all the time and then decide against buying them without incident.  NCL IT is scary!  I checked very carefully to make sure nothing was in my cart and no balance due anywhere and I have a copy of my conversation with our PCC.  Remembering that story was part of why I was worried!

[MiniJeffrey]

I'm a very loyal NCL guest, but be very careful with them because they are thieves, especially with their vouchers and credits.

 

I booked a cruise with a total fare of €2.603. Later I called because I had a customer care voucher of €200, they applied it and my cruise fare dropped with... €2 to €2.601. Several e-mails later they refuse to acknowledge the error and say the voucher was applied correctly, even with me sending in the before and after invoice where they can clearly see that only €2 was deducted. An of course they never cearly indicate on their invoices what customer care vouchers were applied and they only adjust the cruise fare so good luck with that.

 

I'm tired of their **** and gonna file a complaint at the European services for consumer protection.

Edited May 18 by MiniJeffrey

[ontheweb]

1 hour ago, MiniJeffrey said:

I'm a very loyal NCL guest, but be very careful with them because they are thieves, especially with their vouchers and credits.

 

I booked a cruise with a total fare of €2.603. Later I called because I had a customer care voucher of €200, they applied it and my cruise fare dropped with... €2 to €2.601. Several e-mails later they refuse to acknowledge the error and say the voucher was applied correctly, even with me sending in the before and after invoice where they can clearly see that only €2 was deducted. An of course they never cearly indicate on their invoices what customer care vouchers were applied and they only adjust the cruise fare so good luck with that.

 

I'm tired of their **** and gonna file a complaint at the European services for consumer protection.

Let us all know how that complaint comes out. I do believe that European countries provide more consumer protection in instances like that than we in the US receive.

[MiniJeffrey]

6 minutes ago, ontheweb said:

Let us all know how that complaint comes out. I do believe that European countries provide more consumer protection in instances like that than we in the US receive.

 

I've given NCL one more chance to fix this with a formal letter. I'll let you know how it goes.

[schmoopie17]

UPDATE ON MY ORIGINAL POST:

 

So, my account on the NCL website this morning still shows a balance due of $75. It also shows a deadline to make the payment of 11:59 pm on May 17...AKA our final payment date. Since it is now May 18 and the cruise still appears under my account, I'm assuming they haven't canceled it.

 

Now here's where it gets even goofier. On the NCL app it shows ZERO balance due. Although, for some reason the total cost of the cruise on the website is $75 more than the total amount on the app. That's just nuts.

 

[the_scarecrow_in_oz]

I once called the excursion desk to:

a) purchase 2 excursions for my wife and I, and

b) inquire about some details on 2 other excursions.

 

When I checked my NCL invoice three days later, I noticed that the correct paid charge for the 2 excursions we wanted was there, AND an unpaid charge for the 2 excursions I had inquired about was also there.

 

I immediately called the excursion desk back and was assured that there was nothing on their end indicating I owed for the 2 "inquired about" excursions. After digging some more with the excursion rep, she found that the "system" had placed a temporary 10-day hold for me on these 2 "popular" "inquired about" excursions as a means of holding a place for us should we decide within the next ten days to actually purchase the excursions. She assured me that the charges would automatically drop from my account within 10 days if I did nothing to "confirm" that I actually wanted the excursions. She said she could drop them now, or I could wait for the 10 day expiration.

 

Since we were still a month away from final payment, I decided to test the system and wait to see if the phantom charges would actually disappear. Sure enough, six days later the charges were no longer there.

Edited May 18 by the_scarecrow_in_oz

[schmoopie17]

7 minutes ago, the_scarecrow_in_oz said:

 

Since we were still a month away from final payment, I decided to test the system and wait to see if the phantom charges would actually disappear. Sure enough, six days later the charges were no longer there.

We're already past final payment, and our "Balance Due" is still showing up.

[the_scarecrow_in_oz]

The purpose of my post was to suggest that there might be something that has been put on hold for you and has not expired yet.

 

And, by the way......

 

GO PACK GO!!!!!

Edited May 18 by the_scarecrow_in_oz

[schmoopie17]

2 minutes ago, the_scarecrow_in_oz said:

The purpose of my post was to suggest that there might be something that has been put on hold for you and has not expired yet.

 

And, by the way......

 

GO PACK GO!!!!!

I get that, but that doesn't explain why we have two different statements...the website vs. the app.

 

Speaking of statements, I fully agree with your last statement. 😁

[Ellis1138]

30 minutes ago, schmoopie17 said:

I get that, but that doesn't explain why we have two different statements...the website vs. the app.

 

Speaking of statements, I fully agree with your last statement. 😁

 

In my case, the website added some weird discrepancy in the pre-paid gratuities. But aside from the difference of $75 vs $0.02, it seems like the same website glitch. The owed amount did not show up in the app, nor when the NCL reps went to look at it. 

[fmrlkr]

I checked my account and had a $137.50 balance, 3 days past due.  I called NCL and they said it was an incorrect fee and would be taken off.  I asked what the fee was for and was told that sometimes when they are making the flight reservations a fee is put on.  1 week later I got my flight information.  I am still more than 100 days out.  Cruise not cancelled, fee removed, great fights.  

[jrt.mom]

I had two different NCL accounts, one with my middle name on it and one without so my reward points were messed up. Accounting merged the account for me but then I got a $50 charge for the name change. I called them and raised holy hell for this and they dropped the charge. Not a glitch, just NCL's love of nickel and diming us to death...