Simply More Excursion Credit Question

[jagoffee]

1 hour ago, terrydtx said:

The one big problem with the O website is that there is no way to cancel a booked and paid for tour online. On one of the tours, we booked, there were 3 times we could choose for one particular tour. I booked a time that afterwards I wanted to change. There was no way to modify or cancel the tour so that I could rebook with the correct time. I ended up having to send an email to Oceania customer services to get my tour changed to the right time. On Celebrity's website I could have done this all online, without any problems. I have to disagree with you, the Oceania website is 5-10 years behind Celebrity's technology.

I agree more with you concerning the website comparison.  I also appreciate that the Celebrity website allows you to book air and constantly check air pricing on line.  (Although I hate that you have to call to cancel or make a change to the air).  I never had an issue with shore excursions on the Celebrity website.

 

It is a good thing that the cruise lines website has absolutely no influence on my choice of a cruise.  

[roothy123]

I never had any trouble before this.  But I've never booked a package before, just a couple excursions here or there. I guess until the site's online excursion booking process is updated to include the 25% discount, things will be lumpy.  But I've called Oceania recently and had no wait to get someone who changed a few choices for me.  Afterwards they emailed me an accounting of what I currently have that itemizes retail price, SM price, and 25% off difference. It's a handy way to see your O credit balance (from Oceania Club or my TA).  In cases in which there are two or more times for an excursion, it does not list that, so I've added that. 

[roothy123]

But ORV, obviously I'm not sure you'll see your TA's OBC reflected.  From the start, the system showed it under a tab in the shore excursions portion of My Account/Reservation.  And it was automatically deducted from my excursion choices.  But I don't know if my TA had to do anything to do with that or not.

 

[terrydtx]

20 hours ago, jagoffee said:

I agree more with you concerning the website comparison.  I also appreciate that the Celebrity website allows you to book air and constantly check air pricing on line.  (Although I hate that you have to call to cancel or make a change to the air).  I never had an issue with shore excursions on the Celebrity website.

 

It is a good thing that the cruise lines website has absolutely no influence on my choice of a cruise.  

We have also cruised with Holland and even their website has better excursions booking process. They also have a far superior airfare booking with Flight Ease,  you can book cancel and change flights all online without ever having to call.

 

You are correct, it is a good thing we don't let cruise line websites influence our brand choices,  in fact it probably is at the bottom of the list. 

[Tranquility Base]

A question regarding type of refund when cancelling an excursion pre cruise.

 

An example with some simple numbers.

No excursion discount package involved.

 

1. Had available $700 SBC with which to book excursions;

2. Booked online 5 excursions, each costing $200;

3. The SBC used up first, and then cash (card) paid for the remaining $300;

4. Booked the excursions over a period of a few weeks;

5. Will be ringing Oceania to cancel one excursion;

6. Can I expect cash refund of $200 back to the card, or refund of SBC ?

7. Does it matter if SBC or cash was used when initially booking this particular excursion ?

 

Just wanted a heads up before I phone.

Thanks.

[roothy123]

I'm guessing you'll get $200 back on your card.  And they'll likely email you or your travel agent a "Pre-Purchased Shore Excursions & Onboard Experiences" document which lists your remaining excursions with date, time, duration, retail/package prices etc.  It's similar to what you can get if you ask online for a summary on your purchases, but with a little more information.

 

Edited 19 hours ago by roothy123

[goletans]

We recently did this and O's phone rep asked if we wanted the money back to our card or if we wanted it applied to the cruise fare. Final payment had not yet occurred.