mco_rich Posted July 19 #1 Share Posted July 19 On Jade at the moment, announced this morning one azipod is out so delayed until 7.00am Sunday and berthing at different terminal as we left so chaos incoming. Communication on ship is woeful, we are getting a 10% FCC but feel bad for folks having to move flights after todays issues 1 Link to comment Share on other sites More sharing options...
Aussie Jeep Posted July 19 #2 Share Posted July 19 Just received our email stating that we will now embark on the 21st. Itinerary also changed. Refund pro rata advised. Link to comment Share on other sites More sharing options...
LatinaInTexas Posted July 20 #3 Share Posted July 20 Someone posted this earlier from my 8/10 sailing group. I was waiting for confirmation but was hoping it was fake news lol. Sorry for all the people that are having their vacation disrupted. Will be waiting to see what will be happening going forward. We have already had itinerary changes so not looking forward to any more or even worse cancellations☹️ Link to comment Share on other sites More sharing options...
Cruiser8087 Posted July 20 #4 Share Posted July 20 For those curious of the itinerary change, details below. - Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise! - Shortened Cruise:By one whole day. (Because who needs that extra day of relaxation, right?) - Port of Call Casualties:Goodbye Tortola and San Juan. We were especially looking forward to Tortola. 🏝️ NCL’s compensation - 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration. - Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired. - $100 credit to stateroom Thoughts on from those impacted on the compensation? And those not impacted - what would you have considered fair given the details above? Link to comment Share on other sites More sharing options...
dexddd Posted July 20 #5 Share Posted July 20 2 minutes ago, Cruiser8087 said: For those curious of the itinerary change, details below. - Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise! - Shortened Cruise:By one whole day. (Because who needs that extra day of relaxation, right?) - Port of Call Casualties:Goodbye Tortola and San Juan. We were especially looking forward to Tortola. 🏝️ NCL’s compensation - 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration. - Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired. - $100 credit to stateroom Thoughts on from those impacted on the compensation? And those not impacted - what would you have considered fair given the details above? Welcome to CC. From past experience, any credit on fare will be the lowest number, one you will never be able to figure out. Will not include port fees or taxes. Link to comment Share on other sites More sharing options...
schmoopie17 Posted July 20 #6 Share Posted July 20 (edited) If I read the previous posts correctly, the cruise now departs tomorrow instead of today? If so, that means people need to stay in a hotel an extra night. That blows... Edited July 20 by schmoopie17 Link to comment Share on other sites More sharing options...
dexddd Posted July 20 #7 Share Posted July 20 32 minutes ago, schmoopie17 said: If I read the previous posts correctly, the cruise now departs tomorrow instead of today? If so, that means people need to stay in a hotel an extra night. That blows... Maybe this could be the schoompie cruise. It does blow from having it happen. We had it happen going out of SFO. Luckily for many of us, despite a Sci fi convention, hotels had room. Unfortunately, reimbursement for extra costs for many of us was 18 months. No joke. Link to comment Share on other sites More sharing options...
pfanny37 Posted July 20 #8 Share Posted July 20 Yep. Arrived yesterday, and now we are sitting in a hotel hoping we can board tomorrow. 1 Link to comment Share on other sites More sharing options...
ArAmMe1998 Posted July 20 #9 Share Posted July 20 For anyone who is on the ship, what time/day will you be disembarking? I see the ship is close to Port Canaveral so unsure if they will debark when they pull in or wait until tomorrow, 7/21 1 Link to comment Share on other sites More sharing options...
zqvol Posted July 20 #10 Share Posted July 20 2 hours ago, Cruiser8087 said: For those curious of the itinerary change, details below. - Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise! - Shortened Cruise:By one whole day. (Because who needs that extra day of relaxation, right?) - Port of Call Casualties:Goodbye Tortola and San Juan. We were especially looking forward to Tortola. 🏝️ NCL’s compensation - 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration. - Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired. - $100 credit to stateroom Thoughts on from those impacted on the compensation? And those not impacted - what would you have considered fair given the details above? Considering that the changes are due to an equipment failure, the compensation is more than fair. If the ship can’t make speed it can’t get south to PR and the BVI. 1 Link to comment Share on other sites More sharing options...
Yesimapirate Posted July 20 #11 Share Posted July 20 1 hour ago, zqvol said: Considering that the changes are due to an equipment failure, the compensation is more than fair. If the ship can’t make speed it can’t get south to PR and the BVI. I feel like your logic is backwards. It would be generous if it was weather or something beyond their control. Mechanical issues aew 100% their responsibility and they should reimburse all expenses incured by their delayed departure. 3 3 Link to comment Share on other sites More sharing options...
hallux Posted July 20 #12 Share Posted July 20 (edited) 4 hours ago, Cruiser8087 said: - Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise! Would you like for them to plan future mechanical failures better? 4 hours ago, Cruiser8087 said: NCL’s compensation - 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration. - Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired. - $100 credit to stateroom So they're giving you 20% off the fare of a future cruise, around 20% back on your current cruise (maybe 15%?) and $100 to spend on board? Seems generous. 32 minutes ago, Yesimapirate said: It would be generous if it was weather or something beyond their control. Mechanical issues aew 100% their responsibility and they should reimburse all expenses incured by their delayed departure. When was the last time you accurately anticipated the breakdown of a 20 year-old vehicle that had otherwise been meticulously maintained? These things are machines built and maintained by humans, they could do everything right and yet things can still fail. I watched a CruiseTuber's video earlier - this actually couldn't have happened at a WORSE time. With the Crowdsrike failure Friday that cause all those cancelled flights, some of the people on board apparently may not get flights home until Wed because of all the re-booked airline passengers cascading. Edited July 20 by hallux 2 Link to comment Share on other sites More sharing options...
zqvol Posted July 20 #13 Share Posted July 20 19 minutes ago, hallux said: Would you like for them to plan future mechanical failures better? So they're giving you 20% off the fare of a future cruise, around 20% back on your current cruise (maybe 15%?) and $100 to spend on board? Seems generous. When was the last time you accurately anticipated the breakdown of a 20 year-old vehicle that had otherwise been meticulously maintained? These things are machines built and maintained by humans, they could do everything right and yet things can still fail. I watched a CruiseTuber's video earlier - this actually couldn't have happened at a WORSE time. With the Crowdsrike failure Friday that cause all those cancelled flights, some of the people on board apparently may not get flights home until Wed because of all the re-booked airline passengers cascading. I hope they can get flights home by Wednesday. I have heard that Delta alone has 300,000 passengers who missed flights that they have to somehow accommodate, and they clearly don’t have that much extra capacity sitting around idle. Link to comment Share on other sites More sharing options...
Cruiser8087 Posted July 20 #14 Share Posted July 20 1 hour ago, hallux said: Would you like for them to plan future mechanical failures better? So they're giving you 20% off the fare of a future cruise, around 20% back on your current cruise (maybe 15%?) and $100 to spend on board? Seems generous. When was the last time you accurately anticipated the breakdown of a 20 year-old vehicle that had otherwise been meticulously maintained? These things are machines built and maintained by humans, they could do everything right and yet things can still fail. I watched a CruiseTuber's video earlier - this actually couldn't have happened at a WORSE time. With the Crowdsrike failure Friday that cause all those cancelled flights, some of the people on board apparently may not get flights home until Wed because of all the re-booked airline passengers cascading. did I mention anywhere that they should plan for mechanical failures - it’s how they respond to a failure of an asset they are using to charge customers $$$ - thought that was obvious (apparently not.) And to your point on predicting failures - I run a business and when my asset fails to deliver its value to my customers I more than make up for it. I can’t predict when exactly my asset will fail, but I do know it will fail at some point so I build contingency in both my budget and pricing. Basic business sense to maintain a strong customer experience. In any business it’s the response to an issue or failure that drives customer experience. If you run a business on assets that can fail unexpectedly then most businesses make up for the failure if/when that failure occurs. 2 2 1 Link to comment Share on other sites More sharing options...
Candy Apple 12 Posted July 20 #15 Share Posted July 20 6 hours ago, Cruiser8087 said: For those curious of the itinerary change, details below. - Notification Time:Less than 24 hours before check-in. Talk about a last-minute surprise! - Shortened Cruise:By one whole day. (Because who needs that extra day of relaxation, right?) - Port of Call Casualties:Goodbye Tortola and San Juan. We were especially looking forward to Tortola. 🏝️ NCL’s compensation - 20% Future Cruise Credit: Like a rain check on a future party – nice to have, but doesn’t quite make up for the missed celebration. - Pro-rated Refund for One Day Lost: A decent gesture, but still leaves a lot to be desired. - $100 credit to stateroom Thoughts on from those impacted on the compensation? And those not impacted - what would you have considered fair given the details above? Can you post a screenshot of the letter with the original vs new itinerary? Thanks. Link to comment Share on other sites More sharing options...
CbowSFarm2024 Posted July 20 #16 Share Posted July 20 So, if it’s Saturday at 7pm and the Jade is still not in Port Canaveral, how can they fix the ship’s mechanical issue and clean and prepare it to ship out tomorrow? When will they let us know that it might be Monday and change our itinerary again? I’m not sure we even want to take this cruise now. Kind of scary! Link to comment Share on other sites More sharing options...
Aussie Jeep Posted July 21 #17 Share Posted July 21 Im sure if they couldn’t fix the problem they would have advised us by now. Link to comment Share on other sites More sharing options...
Rare Seas2mountains Posted July 21 #18 Share Posted July 21 1 hour ago, CbowSFarm2024 said: So, if it’s Saturday at 7pm and the Jade is still not in Port Canaveral, how can they fix the ship’s mechanical issue and clean and prepare it to ship out tomorrow? When will they let us know that it might be Monday and change our itinerary again? I’m not sure we even want to take this cruise now. Kind of scary! I would also be concerned about the mechanical issue. They won't have any issues getting the ship cleared and cleaned in time. We had a significant mechanical issue when we were on the Jewel in October 2016. We ended up being stuck at the port of Puerto Vallarta overnight and for an extended time the following day which resulted in us missing the ports of Cabo San Lucas and Mazatlán. It was really frustrating as they updated us and thought we would not have to stay overnight but once the divers were involved, it took longer than was initially anticipated. We did get a refund and FCC for missing two of the three ports. Hopefully it is a quick fix but I am sorry you will all miss Tortola and San Juan with the itinerary changes. I hope you get to the other ports. I hope you can have a good time with the cruise even if it is an altered itinerary. Link to comment Share on other sites More sharing options...
hallux Posted July 21 #19 Share Posted July 21 2 hours ago, Cruiser8087 said: did I mention anywhere that they should plan for mechanical failures Your first sentence that I quoted made it seem like you were unhappy with the amount of notice given. Link to comment Share on other sites More sharing options...
zqvol Posted July 21 #20 Share Posted July 21 1 hour ago, Aussie Jeep said: Im sure if they couldn’t fix the problem they would have advised us by now. Very doubtful. The ship can still sail, it just can’t make the speed needed for its original itineraries. 1 Link to comment Share on other sites More sharing options...
Knights on the Beach Posted July 21 #21 Share Posted July 21 Just saw Jade entering Port Canaveral a few minutes ago. 1 1 Link to comment Share on other sites More sharing options...
Kneepomo Posted July 21 #22 Share Posted July 21 I can see it on the web cam! Link to comment Share on other sites More sharing options...
SeaHunt Posted July 21 #23 Share Posted July 21 Me too! 1 Link to comment Share on other sites More sharing options...
Knights on the Beach Posted July 21 #24 Share Posted July 21 Docking at terminal 5 instead of 10 (since Seashore will be at 10 tomorrow). Link to comment Share on other sites More sharing options...
Kneepomo Posted July 21 #25 Share Posted July 21 I can see it on the web cam! We are supposed to board tomorrow 🤞🏻 Link to comment Share on other sites More sharing options...
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