Azamara Resolution Team

[Stateroom_Sailor]

I had previously mentioned a double charge that was done during the booking process of our first Azamara cruise.  There was some confusion about how this occurred, and refund dates that were not met, which felt like we were being blown off.  This was booked with a particular online TA, due to having the cheapest price, which we'll never use again.  I ended up filing a complaint with the Better Business Bureau on Monday.

 

An Azamara resolution specialist contacted me within 48 hours, wanting to understand the situation, and began processing the other half of our refunds.  He was extremely professional and came across as sincerely concerned for the company image and customer retention.  Since we have a future cruise credit (Open Passage) that we had purchased on our last Celebrity cruise, and attached to our normal TA, I am going to use it to book an 8 night cruise on Azamara Quest, and start over again fresh.  In the end we're very happy with the resolution team.

[NeilWM]

I must add that Tegan the resolution specialist in Australia is also highly responsive and effective,

[Grandma Cruising]

Great to hear that your issue was sorted out and that Azamara have regained your confidence.

[marinaro44]

We had an excellent experience with someone on the resolution team.

[Rabo]

7 hours ago, Stateroom_Sailor said:

Since we have a future cruise credit (Open Passage) that we had purchased on our last Celebrity cruise, and attached to our normal TA, I am going to use it to book an 8 night cruise on Azamara Quest, and start over again fresh.

You have a future cruise credit from Celebrity that Azamara is letting you use??

[Stateroom_Sailor]

1 hour ago, Rabo said:

You have a future cruise credit from Celebrity that Azamara is letting you use??

 

Royal Caribbean still owned Azamara in 2019, and you could book an Azamara "Open Passage" while onboard Royal or Celebrity.  These were not advertised, and the future cruise desk didn't have much experience with them, but they figured it out.

[Rabo]

17 minutes ago, Stateroom_Sailor said:

Royal Caribbean still owned Azamara in 2019, and you could book an Azamara "Open Passage" while onboard Royal or Celebrity.

That I knew. What I didn’t know was that those FCCs were still good. All FCCs I have ever seen had expiration dates for future bookings, and we are well past what I thought they would be. Have a good cruise!

[Stateroom_Sailor]

3 minutes ago, Rabo said:

That I knew. What I didn’t know was that those FCCs were still good. All FCCs I have ever seen had expiration dates for future bookings, and we are well past what I thought they would be. Have a good cruise!

 

I was told that this were good for 30 years, but under the fine print, it says that there is no expiration date.

[Rabo]

Things may have changed. Below is part of our emailed FCC at the beginning of Covid. Azamara was still part of Royal then.

_____________
 

From: Azamara <noreply@azamara.com>

Date: April 17, 2020 at 6:42:41 PM EDT

To: 

Subject: Here's your Azamara FCC

Reply-To: noreply@azamara.com

 

Dear Guest,

 

As promised, due to the unexpected cancellation of your Azamara Pursuit March 2, 2020 cruise below is your Future Cruise Credit (FCC) to plan another cruise vacation with us. We appreciate your understanding during this very fluid situation, and we hope you'll use this credit to sail with us again soon! 

Booking ID	Guest Name	Certificate Number	Certificate Amount	Currency	Expiration Date
			3325	USD	31-Dec-21

This email is your Future Cruise Certificate so, please save it for reference when you're ready to rebook your new sailing. 

To redeem your FCC, please contact your Travel Advisor

Here are some details and the terms & conditions of your FCCs:

• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using this FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.

[Grandma Cruising]

2 hours ago, Rabo said:

Things may have changed. Below is part of our emailed FCC at the beginning of Covid. Azamara was still part of Royal then.

_____________
 

 

From: Azamara <noreply@azamara.com>

Date: April 17, 2020 at 6:42:41 PM EDT

To: 

Subject: Here's your Azamara FCC

Reply-To: noreply@azamara.com

 

Dear Guest,

 

As promised, due to the unexpected cancellation of your Azamara Pursuit March 2, 2020 cruise below is your Future Cruise Credit (FCC) to plan another cruise vacation with us. We appreciate your understanding during this very fluid situation, and we hope you'll use this credit to sail with us again soon! 

Booking ID	Guest Name	Certificate Number	Certificate Amount	Currency	Expiration Date
			3325	USD	31-Dec-21

This email is your Future Cruise Certificate so, please save it for reference when you're ready to rebook your new sailing. 

To redeem your FCC, please contact your Travel Advisor

Here are some details and the terms & conditions of your FCCs:

• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using this FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.

Did you use the FCC?  Given the situation for cruising in 2020 and 2021 I would have thought they should have been willing to extend the expiry date.

[IslandThyme]

How does one contact the U.S. resolution team? I have friends from this year's world cruise that still have not gotten their refund for the cancelled segments.

[Rabo]

1 hour ago, Grandma Cruising said:

Did you use the FCC?  Given the situation for cruising in 2020 and 2021 I would have thought they should have been willing to extend the expiry date.

Denise . . . yes! We were able to apply the two FCCs given for the “inconvenience” on our “extended” South America Covid cruise to our 2022 Ancient Trade Routes. The FCCs were for 50% of the cruise fare. The other 50% was refunded 😀

[mchell810]

4 hours ago, Rabo said:

Things may have changed. Below is part of our emailed FCC at the beginning of Covid. Azamara was still part of Royal then.

_____________
 

 

From: Azamara <noreply@azamara.com>

Date: April 17, 2020 at 6:42:41 PM EDT

To: 

Subject: Here's your Azamara FCC

Reply-To: noreply@azamara.com

 

Dear Guest,

 

As promised, due to the unexpected cancellation of your Azamara Pursuit March 2, 2020 cruise below is your Future Cruise Credit (FCC) to plan another cruise vacation with us. We appreciate your understanding during this very fluid situation, and we hope you'll use this credit to sail with us again soon! 

Booking ID	Guest Name	Certificate Number	Certificate Amount	Currency	Expiration Date
			3325	USD	31-Dec-21

This email is your Future Cruise Certificate so, please save it for reference when you're ready to rebook your new sailing. 

To redeem your FCC, please contact your Travel Advisor

Here are some details and the terms & conditions of your FCCs:

• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using this FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.

 

I can't speak regarding Azamara; however, after the date at which most covid FCCs expired Celebrity changed their policy saying all remaining covid FCCs would have no expiration date.  Ofc, by the time they did this most people had used them rather than loose them.

 

 

[Grandma Cruising]

35 minutes ago, Rabo said:

Denise . . . yes! We were able to apply the two FCCs given for the “inconvenience” on our “extended” South America Covid cruise to our 2022 Ancient Trade Routes. The FCCs were for 50% of the cruise fare. The other 50% was refunded 😀

Great, very pleased to hear you used them for the Trade Routes cruise which we did together!

[Stateroom_Sailor]

9 hours ago, Rabo said:

Things may have changed. Below is part of our emailed FCC at the beginning of Covid. Azamara was still part of Royal then.

_____________
 

 

From: Azamara <noreply@azamara.com>

Date: April 17, 2020 at 6:42:41 PM EDT

To: 

Subject: Here's your Azamara FCC

Reply-To: noreply@azamara.com

 

Dear Guest,

 

As promised, due to the unexpected cancellation of your Azamara Pursuit March 2, 2020 cruise below is your Future Cruise Credit (FCC) to plan another cruise vacation with us. We appreciate your understanding during this very fluid situation, and we hope you'll use this credit to sail with us again soon! 

Booking ID	Guest Name	Certificate Number	Certificate Amount	Currency	Expiration Date
			3325	USD	31-Dec-21

This email is your Future Cruise Certificate so, please save it for reference when you're ready to rebook your new sailing. 

To redeem your FCC, please contact your Travel Advisor

Here are some details and the terms & conditions of your FCCs:

• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using this FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.

 

This is not a FCC from a canceled cruise.  It is an Azamara Passage.

 

 

[CoolCruising77]

On 7/27/2024 at 11:54 AM, Rabo said:

Denise . . . yes! We were able to apply the two FCCs given for the “inconvenience” on our “extended” South America Covid cruise to our 2022 Ancient Trade Routes. The FCCs were for 50% of the cruise fare. The other 50% was refunded 😀

We were on that same "Adventure Cruise" and have used our FCC's.  We are on the Onward again in December.  Cheers!