Website Access

[STEVE-O]

Anyone else having issues accessing the website or did I miss a memo about it being down?  TIA

[Anton]

Works fine for me.

[loman]

Had to refresh twice but got in ok.

[Biker19]

2 hours ago, STEVE-O said:

Anyone else having issues accessing the website or did I miss a memo about it being down?

The site is rarely down for everyone (maybe on weekend nights during maint maybe) - most of the time it's an individual user issue. Clear cache/cookies and try another device/browser.

[cruiseguy1016]

I was having trouble earlier today but it's working now with only an occasional glitch. I get a message saying it's due to a high volume of users and that I should refresh/reload.

[STEVE-O]

23 minutes ago, cruiseguy1016 said:

I was having trouble earlier today but it's working now with only an occasional glitch. I get a message saying it's due to a high volume of users and that I should refresh/reload.

Yup! That was the message I got, too......Haven't tried in a while....

[Sonic2012]

4 hours ago, STEVE-O said:

Yup! That was the message I got, too......Haven't tried in a while....

I got that earlier on Edge, so I opened Chrome and got right in.

[ahahn078]

I've had better luck with the website via Chrome. Sometimes the website freezes with Edge on my end.

[grouchomarx]

Their website frequently has problems or just doesn't work at all.  About 50% of the time I go there it's not working right. Using Chrome on Windows 10.  Also goes wacko on my iPad so not OS related.

[NJ&Ozzie]

I have been trying for three days to complete check-in docs.  keeps saying it "sorry we hit a snag.  We're unable to complete your request.  Please try again later".

 

Any ideas?  called C&A - told me to try deleting my browser history.  did not work.

 

what happens if I can't get it done??

Thanks,

NJ

[cruiseguy1016]

18 minutes ago, NJ&Ozzie said:

I have been trying for three days to complete check-in docs.  keeps saying it "sorry we hit a snag.  We're unable to complete your request.  Please try again later".

 

Any ideas?  called C&A - told me to try deleting my browser history.  did not work.

 

what happens if I can't get it done??

Thanks,

NJ

 

Nothing. You'll go to the embarkation port and check in there. It might take 3 extra minutes. 

[NJ&Ozzie]

6 minutes ago, cruiseguy1016 said:

 

Nothing. You'll go to the embarkation port and check in there. It might take 3 extra minutes. 

thank you for helping with this.  driving me slightly nuts.  tried 3 different laptops.

 

we are doing B3B so hopefully they will not kick us off the ship!

NJ  

[broberts]

30 minutes ago, NJ&Ozzie said:

I have been trying for three days to complete check-in docs.  keeps saying it "sorry we hit a snag.  We're unable to complete your request.  Please try again later".

 

Any ideas?  called C&A - told me to try deleting my browser history.  did not work.

 

what happens if I can't get it done??

Thanks,

NJ

 

If you haven't already, you might try using an incognito (private) browser window. If that works, clearing cookies & local data for any Royal Caribbean website should fix the issue.

[NJ&Ozzie]

27 minutes ago, NJ&Ozzie said:

thank you for helping with this.  driving me slightly nuts.  tried 3 different laptops.

 

we are doing B3B so hopefully they will not kick us off the ship!

NJ  

Thanks a lot for your help.  not so worried now.

NJ