Website down AGAIN?

[MarcsSharon]

Is it just me…website has been down too often. I want to pay my balance but technical difficulties are all I get. I tried calling in but the wait time and the awful music made me hang up. 

[Rick&Jeannie]

Seems ok for me....

[dog]

1 hour ago, MarcsSharon said:

Is it just me…website has been down too often. I want to pay my balance but technical difficulties are all I get. I tried calling in but the wait time and the awful music made me hang up. 

First thing in the morning is easier to call.  They know about the website/ app issues and are very frustrated with many errors right now- that are not getting fixed.  I would call to pay.

[missnd]

Are you using Chrome?  I get the technical difficulties message frequently when I do.  Edge browser works fine.  

[mina]

I have the same issue.   No use in calling as they are useless.  It seams to be more stable if you log out and then use your booking number to access your cruise instead of logging in.  

[Dani24]

I've been having issues with the website since last night. It keeps giving me the "we're having technical difficulties" page. The app is working, but I can't get to everything I need on the app. 

[dreaminofcruisin]

6 minutes ago, Dani24 said:

I've been having issues with the website since last night. It keeps giving me the "we're having technical difficulties" page. The app is working, but I can't get to everything I need on the app. 

 

I've been fighting with it the last few days too. I was trying to book excursions.

I usually do things on my laptop and no matter which browser I used I got that message. I also tried the app. Different issues, but still issues. I DID have some success earlier today, by using my phone and going to Princess.com (not using the app). 

[Arizona Wildcat]

As said, call in the morning US time and it is a breeze.  Not worth the aggravation to struggle with the website or app.  It is very picky about the correct settings and cookies.  Easier to have a pleasant person at Princess or my TA do it for me.   Less stress.

As for meals. . . probably best to let the current situation of putting in the new (actually very old) dining system into place.  The dust will settle shortly.

[dog]

They know. They do not fix. At it for 5 months now. Get in sometimes,I  take my chance if I order anything or try to reserve anything.

Corresponded with a couple of very nice staff in head office, but no fix to app or booking in my Personalizer.

 

count down 30 Days.

Dies app change when we board the ship? I know Personalizer closes off a few days prior to cruise.

[aycee]

On 9/12/2024 at 7:14 PM, Jodieg said:

Ok, so the Circle Pacific I saw was defiantly well before covid.   

Aycee - how long ago did you book.  Those ports you mentioned were not on the itinerary when I booked.

I booked when the cruises were first released for booking - probably at least 18 months ago. The main attraction was the variety of ports. Isle of Pines was first to drop off then later Champagne Bay.

[dreaminofcruisin]

There was a suggestion on the 20% off Shore Excursions thread to try using Incognito mode in Chrome. I tried it and IT WORKED!!!! I got all my shore excursions rebooked.

 

[Cabernetlover]

I spoke to a Princess rep yesterday (got right through by some miracle).  She said it works best to sign in with your Booking number not your password.  Go to princess.com, click on Booked Guests (not log-in). Under "Get Ready for your Cruise,"  click on Manage Booking.  There you have the option to sign in with your Booking number.   You have to already have a booked cruise, however.     She also told me they've known about this problem for months now.....

[dog]

5 minutes ago, Cabernetlover said:

I spoke to a Princess rep yesterday (got right through by some miracle).  She said it works best to sign in with your Booking number not your password.  Go to princess.com, click on Booked Guests (not log-in). Under "Get Ready for your Cruise,"  click on Manage Booking.  There you have the option to sign in with your Booking number.   You have to already have a booked cruise, however.     She also told me they've known about this problem for months now.....

They know- 5 months for me.

 

i followed these instructions. Got the message;”This booking number has been claimed.  Ha!  Did not recognize me.

[Cabernetlover]

Oh, dear.   I guess we can't win.   It worked for me yesterday, probably not today...

[rheathslc]

Just an FYI for anyone getting this screen on either mobile device or a computer/laptop:

 

if you clear your browsing history, that should resolve the issue. At least temporarily. I tend the get the issue again the very next time I try to login. 

 

This still needs to be fixed by Princess because it should NOT do that. But at least this will get you access again.

[Jadn13]

Try a different browser. I got that message yesterday on Chrome but was able to log in through Firefox 

[Sea Hag]

On 9/17/2024 at 1:40 PM, MarcsSharon said:

Is it just me…website has been down too often. I want to pay my balance but technical difficulties are all I get. I tried calling in but the wait time and the awful music made me hang up. 

I have found this site to be very reliable for many years. I strongly suggest bookmarking it and checking there before posting yet another question like this.

 

Is it down? Check at Down for Everyone or Just Me

 

[MarcsSharon]

2 hours ago, Sea Hag said:

I have found this site to be very reliable for many years. I strongly suggest bookmarking it and checking there before posting yet another question like this.

 

Is it down? Check at Down for Everyone or Just Me

 

Wow…forgive me for having the audacity to post a question you deem redundant. Perhaps you should just scroll on by in the future.

[Sea Hag]

14 hours ago, MarcsSharon said:

Wow…forgive me for having the audacity to post a question you deem redundant. Perhaps you should just scroll on by in the future.

Believe it or not, I meant this as a helpful comment. That website is a useful tool, and likely many people never heard of it. I'm sorry it didn't sound that way to you, and I do apologize that I wasn't clearer about how I meant the comment.

Edited 20 hours ago by Sea Hag

[MamaStang]

20 hours ago, Sea Hag said:

I have found this site to be very reliable for many years. I strongly suggest bookmarking it and checking there before posting yet another question like this.

 

Is it down? Check at Down for Everyone or Just Me

 

 

Edited 17 hours ago by MamaStang
delete.

[esad9556]

On 9/19/2024 at 12:28 AM, Arizona Wildcat said:

As said, call in the morning US time and it is a breeze.  Not worth the aggravation to struggle with the website or app.  It is very picky about the correct settings and cookies.  Easier to have a pleasant person at Princess or my TA do it for me.   Less stress.

As for meals. . . probably best to let the current situation of putting in the new (actually very old) dining system into place.  The dust will settle shortly.

Amen

[MamaStang]

1 hour ago, esad9556 said:

Amen

I'm happy to get specific issues handled by a Princess employee personally, but I cannot research future trips that way.  Need to be able to go through various cruises at various times, look at itineraries, available cabins, etc. and the website won't let you do that.  It would take hours of both our time trying to plan anything that way.  In addition my husband gets some amenities covered by the casino and not being able to access his account to see which cruises are covered has become impossible.