uktog

Buy one get one half off (or half price) By the way Google can be your friend 🙂 had to use if for AMFYOYO which I agree is an offensive term - however your first line is also a little insensitive also in the context used

Large OBC was something UK guests rarely enjoyed as it is not part of their normal travel agent model. As regards the big suites, I too was told by the call centre that it is no longer offered. I suspected it was an agent not knowing the product at the time.

You are also going to find onboard apart from having access to a venue for breakfast everywhere else onboard is accessible to everyone (albeit some pay to access). The concept of “sweeties” is alien to Azamaras onboard experience

Leave it until you are on the ship. That will be plenty time as it can be purchased with OBC - done it many times

There are certainly people on FB saying their agent has good connections and has got them more though they won’t say what. I don’t buy the insurance coverage line sorry. Our plans are trying to take shape but we are restricted on dates and the other issue at this late stage is flight availability and prices. Had we been booking the options at the time we booked Explora our late July holiday would have cost half what it potentially will now something the 30% does not reflect. There are no last minute deals here except on mega boat lines we don’t do. I do hope you are reunited with your luggage very soon

I can see why confidence and faith wouldn’t necessarily be restored by that response. However to reassure you re the red box message that’s pretty standard if any organisation where they quote your email who are running a certain type of incoming mail system. Our work system has it though I often remind our IT folks it’s pointless I see it so often it goes right over my head.

It should have been that was a failure if it was not. If it was it’s irrelevant how inclined RC is to sort things out, the contract should cover reasonable performance.

But that data should have been included in the original data transfer specification so it’s not down to RC what they want to do.

I am so sorry to hear this. Sharing your pain ❤️

It is an extremely pleasant dinner served in the library on ships that have them or on Onward I believe at the back of a speciality restaurant It is a set degustation menu with a choice between two mains in which the chef shows off their talents, and the sommelier pairs appropriate wines with it. It is almost always hosted by Captain and other senior officers are present It’s a delightful evening.

To use the free nights you are you travel agent have to call Azamara to get pricing it’s not a simple case of a percentage off an advertised price. It’s three nights reduced from the rate at is Azamara‘s highest rate so not so advantageous as you might think. Having to call is the same as it was on the old website, it’s no different

I read over on Facebook that some agents are managing to negotiate more than 30% future credit. Is anyone aware of this and anything they can share?

I believe the crew are all onboard already and are using the time for catching up on training

It will not be known until after you board and even then the night could change for a variety of reasons (weather, access to fresh supplies). They will try and hold it on a night when the cruise does not leave port until after 2000

If you mean Best of the Best for the Club World and Club Ocean suite guests, yes they are

I think you are correct - I think it is under Revenue Management which may or may not have an invisible manager onboard - invisible in that their role is not customer facing. It was impossible to give feedback last year and we did manage to get a moderate amount back (though it should have been nearer 100%) on a highly unsatisfactory premium excursion. We were on a b2b and saw the same problem the following week. They take so long (deliberately??) to tell you their decision - if indeed they do - that you cannot use the OBC as the shops arent open the last day in port etc. Maybe that of course is good revenue management.....

You could get a clue last night on the Paroc website if you clicked on their marine references. Interesting today they have taken the pages down but I do remember Royal Caribbean Advernture of the Seas was one

Edinburgh to Athens return from Venice £3613 for two in business with BA or £2281 economy

Just checked - it was £3800 for Europe - my TA pointed out we could currently get to New York business return for that 🙂 We both think the figures were wrong!

It is so frustrating because it is not working for our agent who is trying every combination - the business class flights for the two of us would have been around £2000 and there was messing around with room availability so your friends are very lucky

Thanks Ivi - unfortunately Azamara look like being unable to help partly because of issues with the agent being able to get a hold of someone who has sufficient knowledge to put the flights togehter

Yes they have cancelled other cruises but they were not happening in the immediate future, you had time on your side and was a standard redeployment in many ways. This is a very different situation, there are some guests already en route. For those of us trying to find anything that works into the date its not a good situation. Whilst there might be last minute discount on elements of the holiday the airfares are through the roof and for us flying from a regional airport where the schools have just gone on holiday availability even being very flexible is virtually nil. A 30% voucher which you have to use in 12 months doesnt cut it, sorry

'i suspect the current agents do not understand the subtlety - you will find out at the ship. Given that your "finance" is driven from your reservation number it is not stateroom driven. You would have the same folio number each cruise going forward

Given the reason for the problem, vessels launched a year ago or coming back out from dry dock a year ago are also affected. The difference is they have "sailing certificates" but their owners will now realise these certificates could be withdrawn, they have a serious safety issue and can they continue sailing knowing key panels are now not considered to be fire retardant. Explora were ready for guests (albeit probably with a few rough edges we would have tolerated. The last 24 hours has been a roller coaster trying to find anything that would fit

Seaware does offer the option to combine reservations and I know when talking with Ryzard last year, this was something they wanted to see happen onboard so guests could carry over their OBC and not have the issues some b2b guest have. However I did not envisage you would lose out on OBC from how he spoke