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Well, I sailed on the Oosterdam twice. Like night & day each time. Old, bug bite in bed, had package- they cancelled my excursion and none suitable as a replacement they said- would no t let me use excursion credit elsewhere on ship. Can water. No Diet Coke until second day. No bacon for 2 weeks. Food quality suffered a lot. A newer ship maybe much different. TA was like a retirement home atmosphere to us. But hey, I paid less then $900 pp CAD fare plus the package. Princess has come out with newer ships that will attract families.SUN. Adding: I was not able to make dining reservations pre cruise. Long line ups. I asked at restaurant & GS and was told we could eat up in the buffet on formal night. Glad to see others have had enjoyable cruises on HAL like I did the first time.

Excellent experience for us, several times. Yes, it got busy. Go earlier than they tell you. Princess reps are clearly there to sign you in, ticket to board coach, take your luggage. There are toilets, coffee shop and seats.

Voljeep kindly gave the correct answer for Princess Cruises, in the Princess Forum.

Up until 72 hours prior to cruise.

I booked one wifi device on my app. cabin mate booked one device in their app. took screenshot of each. No receipt given.

Make friends with a package. $0 to check emails twice.

He said it.

I am certain they are referring to January 22, 2024.

Thanks for showing us another source!

Thanks for confirming OP’s information.

I pre purchased for March 22/25 on the Sun, but did it last week, no problem. Got my elite discount.

Yes, even though I pre purchased for 2024 cruises- I’d like to see source. Any travel agents get this news?

Why does the caller have our information- loyalty level etc?

I expected this. I always prepay crew appreciation, wifi, purchase case of water right after I book cruise. These are refunded to my credit card IF I end up cancelling the cruise.

Contact the credit card company too.

As many others mentioned in this forum we are well aware of this matter. I am very sorry your parents got caught up in this mess.

I do this on every cruise to recognize outstanding crew.

Excellent information. Thanks for sharing!

This is a very important thread. Very relevant especially now. I have 4 Princess booked. I have been receiving these calls about once a week. Sometimes it says Princess and other times Santa Clarita. I let it go to voicemail now.

Mine always took care of this for me. Sad when she retired a few years ago.

Customerrelations@princesscruises.com phoning is fairly useless

I had the aft corner PH suite in Caribe deck on Discovery. It was fantastic.

I’ve started giving input at Guest Services- they have forms and a comment box. Crew have thanked me for the recognition while I am still on board.

Excellent information.

OBC. On-board credits can only be used once on the ship. Except excursions may be booked precruise online through the personalizer. Do your parents use the App to see their book and travel summary ? It can be viewed in the Princess website.