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AllisonJames

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  • Content Count

    704
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About AllisonJames

  • Rank
    Cool Cruiser

About Me

  • Location
    Highland Village, Texas
  • Interests
    Golf, travel, wine, reading
  • Favorite Cruise Line(s)
    Azamara, Seabourn, Viking
  • Favorite Cruise Destination Or Port of Call
    Northern Europe

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  1. Yes, the email tempted me into looking at a cruise for June 2021 that we were tracking pre-pandemic — Ireland Intensive. Unfortunately as others have mentioned the ridiculousness of the “double upgrade promotion” continues. There was a time (2016) when this was real and we saved money by rebooking when this promotion was offered. I haven’t found this promotion an actual sale since then. I recorded the price of this cruise in February just before the pandemic: an oceanview was 8,332 and a veranda was 9932 for two, now AZ would like to have me believe that an inside and oceanview are both over $10k, and they are giving us a double upgrade to the veranda. Good luck, AZ filling the ships post-pandemic with these kind of games and prices. I love AZ as a cruise but their “sales” are games where they manipulate the prices and treat the customer like we are idiots. And at that price the value is not there.
  2. Crystal Bach 6/21/20 sailing, payment made in full February 21 (bad timing) Crystal cancelled cruise in April and our refund request made via travel agent 4/24 and told within 60-90 days. Travel agent has contacted them several times. Last message was “oh it will be more like 120 days...” Filed dispute with Bank of America on 8/14/20 thanks to suggestions from this board... However, I’ve since discovered I charged the deposit on Amex (will never put payments on two different cards again) So have to also file a dispute with them. will be interested to see if there are any differences between B of A and Amex handling. Unfortunately, I have had trouble with Chase visa over a dispute for a charge made in error by Marriott related to a cancelled trip due to COVID and have been caught in a Catch 22 between Chase, Marriott Business Services and the property for months trying to get a $300 refund. Have spent hours on this. So hoping B of A and Amex will be better...have always have very good service from Amex on disputes. And there’s a lot more money at stake for us on this one...
  3. Here in Texas it is just about 100 degrees day after day and we are truly missing our summer trips to the U.K. to enjoy the cooler weather and the gloriously green landscape! Hopefully we will be back next year!
  4. Another vote for Riverdance in Dublin, July 2019, Azamara Journey! Our wonderful memories of all our Azamara cruises are sustaining us during this time when we cannot cruise....looking forward to being back some day!
  5. We prefer Azamara’s relaxed ambience and found AZ guests friendlier and more down to earth. SS felt a little more European in service and guests. However, as others have mentioned AZ can’t compete regarding size of the basic suites and all-inclusiveness and quality of beverages. It’s AZ lack of quality in beverages and what we think is a declining price to value ratio that has us considering SS or SB again. If I can get SB or SS for only $250 more a night (or less) to me it’s a no-brainer and overall a better value.
  6. Good for them for being first but I hope they continue to refine their protocols because there were a few things that bothered me and would make me hesitate: first of all, my husband works in a hospital and they don’t believe that a face shield alone is sufficient, even in a non-medical environment. Also, the photo of the unmasked crew being introduced on deck, yes, it’s outside, but they are not standing far enough apart, even if they have all been recently tested. I suppose the “bubble” concept would work for some, but we like to get out and really explore on our own. However, all that being said, thank you Ponant for taking the leap and finding a way and giving us all hope that we will be back cruising in the next few years!
  7. WOW. Thanks. Just looked back at the tweets and boy they have been at sea a long time trying to get to Miami! Tweeting my support to @azamarapursuit....
  8. Been following Pursuit’s tweets (we were on her maiden voyage so she’s special to us!) and realize she’s been at sea a long time trying to get Miami but where was she coming from?
  9. Hello from the Dallas area. Dallas County has just received a shelter in place order, effective tomorrow at midnight. Most of the people I know have been self-isolating for the last week or so, however, yesterday on my daily solo walk, I was surprised to see a group of parents and children at the playground 😞 — We’ve been somewhat behind other major areas regarding restrictions (I have close relatives in Boston, DC and Miami) perhaps because we didn’t have our first identified case until March 11. Unfortunately we are catching up now. God Bless Everyone and Stay Well!
  10. We love Captain Carl! And we were on Pursuit’s maiden voyage to Norway in 2018 so we have an extra special fondness for her .... safe travels all back to the U.S.! You have had an adventure for sure!
  11. Again, not communicating to me as i did not receive the letter and I have a cruise booked with Crystal In 90 days, and am signed up to receive emails and receive their marketing emails. Maybe they are only sending to their loyalty members? This would be my first cruise on Crystal. But my travel agent forwarded me the letter with the cancellation info (However, thanks to this board, I’d already heard about that!) They need to check how they are sorting their electronic communication data.
  12. My Crystal River Cruise is 100 days out and so I’m in what would normally be a penalty period (and still technically is, if I didn’t wait until 30 days out to cancel). I am happy with this new policy and think it’s very fair as I will be glad to sail Crystal Ocean or River another time. And it encourages me not to cancel too early because in 70 days things could be looking a lot different, so who knows? I understand some guests wouldn’t want the $ tied up in a FCC but it’s a lot better than losing thousands. Thank you Crystal!
  13. As the OP, I just want to reiterate my original point: yes, it is an overwhelming situation for all clients and all cruise lines, but other lines have managed to communicate and address the issue effectively by announcing very liberal and fair cancellation policies, both on the ocean and on the river. And many lines have communicated with me, even though I don’t have existing bookings on them, but not the line that I have a booking on in 100 days, which is Crystal. I think that is very poor communication and as a first-time client who booked more than one year ago, that is very disappointing. I made my final payment in February, and I deserve to know my options since I am now in penalty phase, as all the clients of the other luxury lines (Regent, Silversea and Seabourn) now know their options for many months out, but I don’t.
  14. So, I guess they are communicating with some guests. I’ve been booked on this trip for more than a year and I do receive their marketing emails. Perhaps they are only communicating with people who are already either on a current cruise or have one in the next 60 days. But I’m also wondering why they haven’t announced a more wide-spread cancellation policy like the other lines. I’ll get my travel agent on it. Our trip was built around a business conference and my husband’s workplace just announced a ban on international travel. I thought we could “wait and see” but we may not be able to do so.
  15. I’m new to Crystal and booked on Crystal Bach in June. In the last 48 hours, I have received email communications from Viking, Seabourn, Silversea and Regent informing me of their actions regarding Coronavirus and their new generous cancellation policies. Ironically, I’m not currently booked on any of those lines but appreciated they communicated to all previous guests. I have not received any communications from Crystal or Oceania, the two lines I have existing bookings with. I haven’t yet sailed Regent, but gee, now I’m thinking about it. And the Silversea message was particularly impressive, with a video from the CEO, and an information page not just about what they are doing, but info on the virus from respected sources. In comparison to all this communication, Crystal seems very silent and not proactive and I am disappointed as I can’t wait to try the line! Wondering if others have received such emails or if this lack of communication is usual for Crystal. it should be noted that I am finding Oceania weak on this as well (my next cruise after Crystal River). Oceania kills tons of trees by literally sending me at least 3 brochures a week but is very lacking in electronic communication. And Azamara, which we’ve cruised on four times in last three years, has also been silent. Would one to hear others’ thoughts and experiences.
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