I couldn't agree more. No entity is perfect and you can learn a lot about them from how they deal with an issue. If someone has a criticism, I am not saying don't post it. But it will help us all a lot more if you post how Regent dealt with your criticism. I just got off the Splendor on Tuesday and had a wonderful trip and didn't experience anything like what you are describing...not saying it didn't happen, just that perhaps it is more isolated than it appears.