I get that some of us are wired to more cynical than are others...but I watched that video and I actually saw sincerity. I believe they went on the Equinox with the intent of examining the actual passenger experience, and they saw the things that many here have seen....and that's why I also think it's possible that more good will come out of their field trip than was discussed in the video. I'm referring to tweaks in food preparation (quality) that were recognized as needed, but not publicly called out. With 19 X reps going on the trip, it's probably safe to assume they all returned with their own notes and lists, and that those lists will be reviewed, evaluated and decisions will be made as to what changes will be implemented.
All that said, it will be interesting to see if things do change. What will remain constant is that for some, the good old days will always seem unattainable and cruising will continue to be a disappointment, and some will just enjoy their cruising with lower expectations. Perception is ones reality!