I'm really new to HAL, with our first cruise being on the Westerdam last September. My assigned PCC also requires setting up an appointment date and time. I've nicely told her that doesn't work for me, but she ignores that. I like an email trail, rather than remembering what I think a person said over the phone (and this nice lady is really vague and wordy). I also like to book quickly when I see a cabin and price combination that I like. So, this method of setting up an appointment doesn't work for me on two levels. I won't be going through this PCC and will be asking for a new one when I get around to doing so. Right now, we're all booked up for 2024 and 2025, so this is a can I can kick down the road.