I have enjoyed every cruise we have done on Cunard and am a lot poorer for it. However, if even half the reports on this board are accurate, one thing that comes across quite clearly is that the experience is not consistent. Partly that may be down to some passengers having an aggressive manner, which shouldn’t make a difference, but, human nature being what it is, inevitably does. But I suspect it is mainly down to some staff being much more competent and agreeable than others. I am not sure that the management keep a tight enough grip on this. Having said this I have found the vast majority of crew efficient, friendly, and very kind.