laurieb

Travel Agent! Why not have an advocate who will do the work for you?? Not a penny more than booking direct, and you may get additional perks to boot.

obviously some of us are having more issues than others (yes, I have multiple issues), but there is progress!!

In the past, no, so I doubt that it will be any different going on.

Hmm I’m not sure. We’re US, so I know ours will work. I believe but not 100% sure that there’s a plug for a different voltage. We travel with a set of converters, maybe that’s something to bring along.

I think that once the website is fully functional, he (or you) will be able to create a new account under his name. It’ll probably be a few more weeks though.

I didn't write what I posted myself, I copied what someone else had reported...

Thank you for sharing your very recent experiences!

Perhaps your agent can email their bdm. If they’re trying today, Azamara is closed on Sunday

As a rule I always bring my own hairdryer as I have very thick hair.

Posted elsewhere: Just to ease people's minds. I boarded the Journey yesterday even tho I was unable to check in prior. Just needed my passport. OBC in correct amount showed in account on the TV that evening. Please don't stress if you're boarding soon, it should be fine. And those currently freaking out about cruises occuring months from now, please find something else to stress about, this is not it.

Another option is to bring a bottle onboard with you (yes, it's allowed). Only downside is he'd need to consume it in your stateroom.

Dear Azamara Guest, It’s been two weeks since our last update and I wanted to share what we have been focused on to ensure we get back to serving you pre-cruise the Azamara way. I understand your frustration and appreciate your patience as we have been focused on stabilizing a full commercial system transition. We are getting your pre-cruise experience back on track, and I assure you that the experience onboard remains as warm and authentic as ever. There have been four primary areas of focus as we integrate our new systems: The biggest pain point we heard from you was the ability to access your loyalty account on Azamara.com. This access problem was caused by the creation of multiple profiles over the years. By completing the form, we have been able to clear the incorrect profiles and make your loyalty information available for viewing in your Azamara.com account. Another significant problem was access to future bookings in your account. The root cause was bookings that were missing your email address, which is why we added the form for you to complete allowing us to match your bookings to your account. Once in your account some of your shore excursion amounts did not look right or your onboard credits (OBCs) were not visible. As of yesterday, we were able to clear up the shore excursion amounts and your OBCs are now available in your account, ready to apply as you wish. Very importantly, we recognize that our hold times have been extremely long. We started recruiting new Contact Center team members as soon as our hold times challenge began. As of Monday, we have a class that was hired, onboarded, trained, and on the phones. Another class will join mid-May with two more scheduled for early and late June. On an additional note, for those of you who booked air travel through Azamara the airline tickets are processed thirty days before departure (consistent to historical practices). While we do not anticipate any issues, if your departure date is within thirty days and there is no record of the ticket with the airline, please contact us for resolution. While we continue to successfully book new reservations, we know that there are a handful of data issues still requiring resolution over the next few weeks. We are confident that these issues are impacting only a small percentage of bookings made in our former reservation system. Please rest assured that your complete reservation details remain intact. Azamara has always stood by its product and made things right. We are as committed to that spirit as we ever have been. Thank you for your continued patience, understanding, and loyalty. I will share another update in the next couple of weeks. Sincerely,

It's not new. If you did a deviation you may be able to request early ticketing, but please wait until at least end of May; I see your cruise isn't until late August. We've only used air through a cruise line twice and will never do it again.

You should be able to do that anytime before you make final payment on the cruise. It's rather early to be booking flights for an October cruise.

Typical can be 10 days before flying for some tour companies. Bulk air is not usually ticketed earlier

My agent forwarded this to me: We are pleased to continue to share our progress and the following latest developments: As promised, air booked pre- transition has now been loaded in Seaware Touch for sailings through the end of May. We will continue to load more sailings and will update you on the progress. Please note that air will not be ticketed until 30 days prior to your client’s flight departure. Visit Connect.Azamara.com to book new airline flights for your clients. The Seaware Touch Auto-cancel feature is turned on only for new bookings created on or after April 24, 2023. This means that normal cancellation penalties and final payment deadlines will apply to those bookings made on/after April 24, 2023. For bookings created prior to April 24, 2023, and a payment is still due, callouts are being made to collect those balance dues. All your FIT (Individual) bookings can NOW be serviced on Connect.Azamara.com (Make Payments/Add Shore Excursions/Add Transfers/Add Air/Add Hotels/Email Invoices/Print E-tickets and Documents). Our focus continues to be finalizing data in converted bookings that still need attention and to respond to your support requests already submitted for sailings within 120 days. If your client's reservation is for a sailing beyond 120 days or you encounter an issue with a new booking, please submit a support ticket here. Be sure to review our FAQs to help provide clarity for your needs or check out the comprehensive "How to Guide”, a quick reference guide for each function required to make or service a booking using Azamara Connect. We remain committed to keeping you informed and up to date with the latest developments on the transition from CruisingPower.com to Seaware Touch. Thank you again for your business and continued support. Warm Regards,

They can't magically correct every booking at the same time! Of course there will be bookings corrected before others.

Unless your cruises are departing soon, I’d recommend you and your TA wait awhile and let them concentrate on getting everyone’s bookings fixed.

I can’t answer that. I am very close to a TA that has booked and deposited several Azamara cruises since the transition. I would recommend your TA reach out to their BDM for assistance

The US Travel Agents do have a separate booking system that is fully functional for booking without phoning.

We did, unfortunately have this happen to us last summer. The maitre de will have it removed if you request it. They weren’t using the tablets yet then.

Actually, your TA should have received an email two days ago…

You are really being a bully towards Azamara. Why do you feel you need to act this way?

We've brought several bottles home with us with no issues

We have brought wine back, no problems at all.