flossie009

No one said that on the relevant thread (link below). In fact no one was cheerleading or defending Regent in any way over this particular issue. For U.K. guests the notification was given prior to final payment date (90 days prior to embarkation) ………………. but for those in the U.K. guest cancellation at any time leads to loss of deposit 🙁

Our Travel Insurance provides monetary compensation for missed ports and we have never had any issues obtaining reasons in writing from the Regent Exec Concierge on board (A letter from the cruise line is required for our claims)

The SGArrival Card is submitted on-line. It can only be applied for within 3 days before arrival in Singapore.

………. and as long as you don’t have aquaphobia or koinophobia 🤣

Certainly not new on Regent & very good fun 😀 These pictures are from a Country Fair on Explorer in 2018:

The following thread also contains various observations & pictures from the 2019 two-day overland to Luxor, which we thoroughly enjoyed. Hope things settle down by the time of your cruise.

Disappointing that @Jennefer Teegen hasn't stepped in to provide a Regent response to this issue.

Suggest you email your Regent office Just curious as to why you expected a survey to be sent to you after the cruise 🤔

Hi Bill, In December 2015 we enjoyed a fabulous pre-cruise safari at the Pumba Game Reserve. This was an included Regent pre-cruise and the arrangements were excellent. The Game Lodge and the animals seen on the daily Jeep Safaris were experiences we will never forget.

We like all the ships in the Regent fleet (yet to try Grandeur). Each ship has its plus points and minuses. Every cruise is slightly different and, as well as the ship, we find our experience to be more influenced by the Regent team, entertainers, fellow guests and weather - none of which can be predicted with certainty in advance. We tend to choose our cruises based on itinerary and our judgement of value for money; booking and going on all our vacations with a positive attitude. Maybe this thread should have been titled “What are Mariner’s good & bad points?” rather than “Just how bad is the Mariner?” 🤔

With the dictionary definition of "guarantee", Regent's own definition in their FAQs, past history and UK consumer laws I would not be concerned about being bumped from a Regent cruise. However, anything is possible so if you are worried then don't book a GTY

On Regent or another cruise line? Guarantee bookings are covered in the FAQs/Pricing on the Regent website. We have booked GTY suites in the past and have been pleased with the suites allocated. We would be wary of booking a GTY on Mariner or Navigator as on those ships there are certain types & position of suites that we would not want.

Sofitel Heathrow (covered walkway from Terminal 5) National Express coaches run from Heathrow Central Bus Station (accessed from T5 by a very short free journey on Heathrow Express) or from Terminal 5 bus stops - depending on destination and time

We were on board over Christmas & New Year

Sette Mari is never our first choice of dining venue on any of the Regent ships. However we do prefer the layout of the restaurant on Navigator compared to the other ships. I am not sure that a reservation system for Sette Mari would help and would probably result in less covers being available each evening.

February 2020 must have been a frustrating time to start in the post of Assistant Cruise Director 😷

The £150pp and OBC has clearly been described in writing as a goodwill gesture not reimbursement for unfulfilled services. No doubt this was written in error but it is what it is. I can fully understand your feelings but it seems a shame to cancel a cruise that you were obviously looking forward to. Also under the U.K. Ts&Cs, Regent will probably seek to retain your deposit on the basis that the change is not significant ……….. leading to a further dispute. Your TA or Regent should have sent you a copy at time of booking. The website link appears to be broken

Not sure that I understand the point of this thread since Celebrity and Regent are different products; price being only one aspect of the appeal of the respective cruise lines.

In our experience the Miami office of Regent has no knowledge or interest in UK consumer laws and never bother to read the UK version of their own Ts&Cs (which align with UK law & nominate ABTA as dispute arbitrator) However you booked with Regent(UK) through a UK Travel Agent. Suggest you avoid "banging your head against a brick wall" at this stage and just express your rejection of their "offers" and then proceed as posts #56 & #60 Try not to let this poor decision by Regent spoil your cruise or its anticipation.

Direct flights from the U.K. and other European cities have been available for decades (including Concorde in the 1970s)

If you are referring to the “Sunday Sea Day Brunch” then that event is only regularly held on the new class of ships. On Navigator, caviar & champagne is available without additional charge at breakfast every Sunday in La Veranda or Compass Rose. If you are booked in a Navigator suite or above then “1 Sumptuous In-Suite Caviar Service” is also included according to the list of suite amenities. Otherwise enquire with the F&B Manager when you are on board.

I think you can only waitlist for grades of suite not for specific suite numbers

Simply submit an expense claim for the unfulfilled part of the Contract (i.e. pre-cruise hotel & transfers), backed up with receipts, to Regent. This could either be initiated on-board through the Executive Concierge or to your local Regent office as soon as you return from the cruise. If Regent were to refuse reimbursement of reasonable costs then UK guests would have the option of referring the case to ABTA or escalating to a Court Claim. Obviously none of this will be necessary if Regent "does the right thing" and either reverts to providing the hotel rooms & transfers as booked or gives a reasonable level of credit for the services that it is unable to provide.

The end of cruise questionnaire is completed on-line while still on the ship, but if you have any specific comments, positive or negative, just give the Regent office in Southampton a call.

Regent have clearly stated in writing that the £150pp($200pp) is a ‘gesture of goodwill’ rather than a refund for the services not delivered. Therefore guests have the right to simply book a suitable hotel (inc breakfast) and transfers; then submit an expense claim, with receipts, to Regent for reimbursement.