Grandma Cruising

It is possible to choose a cabin, though I’m not sure if it shows you all the cabins available. Firstly if you sign in before you search it helps by entering your details, you then only have to enter the second person’s name. Once you choose your type of cabin & press Book it takes you to a page that has a line above it headed Category with a paper/pencil icon at the end. If you click on the paper/pencil icon you get the option to choose cabin. Click that & it brings up the cabins available in list view or map view. As I said I’m not confident that it’s ALL available cabins, but it does give some choice

You’re right, it’s very annoying.

You won’t be @ble to use your OBC to book excursions on line at the moment - that was one of the points Carol Cabezas made in her email.

Thank you so much for your very interesting posts and photos - it’s got us looking at Mediterranean cruises for next year.

Interesting. I talked to my daughter TA today and this week she rang Azamara on behalf of another client. She got through straight away and got the issue sorted.

Not stressing at all, as I know it will all get sorted out - but my account, which was right from day 1 is now showing no loyalty points and no upcoming cruise.

You have to then go back up & click Search after entering destination and date range

The email from Carol Cabezas said that you can only buy excursions by credit card online. If you want to use OBC you need to wait until you get onboard

That may be less likely, given how difficult it is to book them!

We’ve had 2 cruises in the last 6 months and the experience onboard has been as good as ever.

My onboard credit shows towards the bottom of the reservation page. It’s a bit misleading as it says $150 Shore Excursions Credit, but below it says Quantity 2 - I take it that means we both have $150, which is $300 in total. That’s what I expected.

Your TA will have the original Azamara invoice that shows your OBC. Our TA sends us a copy attached to an email.

This is on their website at https://www.azamara.com/b2c/booked-guests/before-you-board/payment-cancellation

Same here

If you have Azamara non refundable OBC then they should take the money for your excursions from that. If it’s refundable OBC from your travel agent(TA) then it’s likely they will bill them to your credit card as typically TA OBC isn’t available until you board. If they’ve been charged to your credit card, you can ask the Shore Excursions crew onboard to cancel your excursions and rebook them using your OBC.

Firstly does the $1200 OBC include some refundable OBC from your travel agent. If so that won’t show up until you board. Secondly, presumably you have some paper/digital evidence that you have $1200 OBC, such an invoice from Azamara/your travel agent. Make sure you take that evidence with you.

The pencil icon isn’t on the Manage My Reservation page, it’s on each item on the next page (Addons , Excursions etc). My OBC, drinks package & free Wifi show up under Addons.

We haven’t done Singapore to Dubai, but are doing Dubai to Singapore on Journey in November this year. Azamara do have vegan options and the buffet is open for breakfast, lunch & dinner.

As suggested by Dr H above if you send a letter by certified mail, that could be your proof. Also I would send an email to loyalty@azamara.com and submit their contact form https://www.azamara.com/gb/about-azamara/contact-us/contact-form stating very clearly that you are cancelling the cruise and explaining why. Both of these would be your proof that you cancelled.

So sorry to hear that. Try emailing loyalty@azamara.com. Do you have travel insurance?

Where is the ship? The issue may be lack of starlink coverage.

Was it paid on your credit card? If so you should be able to make a claim with them,

Same for our cruise that starts in Dubai. I reckon there’s some sort OV algorithm that just pulls in any excursion from any of the ports listed on the itinerary, including the embarkation port. I guess the same excursions show up on the previous cruise.

My cruise in November has free Wifi, premium drinks package & $300 OBC. it’s labelled as EXMO

We got it after our Pursuit cruise in March