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Everything posted by Anton
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As is usual with RCI IT, the customers have to figure out workarounds to get things to work. This works for me: 1. Sign in to your C&A account. 2. On the page showing existing bookings either scroll down to the bottom and select the "Plan Another Cruise" button or click on the RCI logo on the top left of the screen. 3. Find the cruise you want to price and when the first booking screen opens, DO NOT OPEN any of the "apply promo code and exclusive rates discounts" links or enter your C&A number in them. If you do it will kick out your C&A number like it you have happening right now. I've also had problems if I enter other discounts like over 55, military, or select my state. Sometimes entering those will break things and sometimes not. 4. You should then see the balcony discount and if applicable the DP340 rate when you get to the total price screen.
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There's a classic "company man" response to a customer. "Sorry that's not in my job description".
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It seems they broke my workaround for adding the C&A discounts to my pricing. I can book cruises now if I don't sign in, but if I sign in to my account I get the blank 'no cruises available' screen. At least RCI IT has solved one problem today. People are so used to their endless website crashes and other glitches that most don't bother complaining about it in social media any longer. This thread is the only instance I've seen of people online talking about the website today.
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Yesterday a friend and I (both of us are pinnacles) noticed that when we entered our C&A number to do a pricing it wasn't saved and when we got to the final price screen it didn't give us either the single supplement or balcony discounts, yet a friend of ours who is a D+ (not over 340 points) got his balcony discount. We didn't get either discount no matter the cruise length we tried. But when I signed into my account and went to the 'plan another cruise' button at the bottom of the screen it gave me my discounts provided I didn't open the box to add my C&A number or check the blocks for over 55, residency state, etc. RCI of course denied we had a problem and gave us the usual "you need to clear your cookies" excuse. (We had already, and it didn't matter).
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Any news of RCCL going back to in person muster drills?
Anton replied to t18c97's topic in Royal Caribbean International
Nick Weir, the RCI Entertainment SVP, developed and patented the eMuster process. And as with most any patent submitted by an employee, the company owns the patent too. The patent request was submitted in September 2019, before Covid became a thing so it was not a response to the virus. Nick has been tweeting about this over the past few days. He had been working on the process for 10 years. -
No.
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The Key is an extra charge program with a limit on the number sold per cruise that offers perks. https://www.royalcaribbean.com/faq/questions/what-are-the-benefits-of-the-key-program
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Disney Wish docked at Coco Cay tonight
Anton replied to orville99's topic in Royal Caribbean International
I asked the RCI meteorologist if any Disney ship was at Coco Cay yesterday and he said no and also that he checked with the Port Captain stationed on the island. -
Disney Wish docked at Coco Cay tonight
Anton replied to orville99's topic in Royal Caribbean International
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Deck 6 on Oasis class is my preference. Easy access to a lot of places just by taking one or two flights of stairs.
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Getting Off Symphony in Miami and Getting to Miami Airport
Anton replied to rustyroo's topic in Royal Caribbean International
Yep. Last month my cab fare from Explorer to MIA was something like $36 before tip. I learned about the flat rate going away the hard way. -
Does Royal take Pinnacles for granted?
Anton replied to Karter's topic in Royal Caribbean International
I was a nuke on Nimitz (an ELT specifically - your son will know what that is) 40 years ago on the originally installed reactor cores. -
Does Royal take Pinnacles for granted?
Anton replied to Karter's topic in Royal Caribbean International
I've been a pinnacle for a year now so my probationary period has ended. I'm now allowed to speak to pinnacle questions and offer sage advice. I'm still - after all these cruises - just happy to be on another one. In this instance I happen to have actually booked one of those obstructed view balconies on deck 6 of Odyssey for my free pinnacle cruise and it's fine with me. I'll endure having to overlook a lifeboat and let the newer cruisers have a better view. -
Drink package information please
Anton replied to RICKnVICK's topic in Royal Caribbean International
On the Brilliance TA this past November the onboard deluxe package price was $89. That was the same price the Brilliance had for the two shorter previous cruises around the Greek Islands and around to Rome to start the TA, so they didn't change it and it wasn't especially cheap. -
"Are there special prices for single guests?" is not in the US website FAQ database.
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Radiance class has 3 interior studios on deck 4 aft. Odyssey has 12 (I think) studio balcony cabins.
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Be aware that the first generation of the Voyager class ships (Voyager, Explorer, Adventure) have no hinged separators between balconies, they are steel walled on both sides.
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According to one cruise industry media subscription email this morning, they reached out to Vicki Freed over the weekend for an update and she said they should have the new menus rolled out fleetwide by the end of February and they continue to tweak them.
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C&A points discrepancy with spouse’s number
Anton replied to gi_pam's topic in Royal Caribbean International
If I understand your question the answer is no, you will not get the extra point. The points that show on the website for accounts linked by relationship will always show what the person with the most points has, for both people, even though both may not have that many individual points. Since your husband has more points than you, his point total appears for both of your accounts. If you were to no longer be linked on C&A your 73 points would then appear as your total. There is no way to see what your actual points are without calling them. -
Cruising from Galveston.....tips & opinions needed
Anton replied to 3red7s's topic in Gulf Coast Departures
I have a standard plan for cruising from Galveston. It suits me but it's not for everyone. I fly to IAH and stay at the Marriott at the airport the night before the cruise, and I book Galveston Express shuttle to take me to the port. I don't care about seeing Galveston since I've been there a lot, so my plan is simple. My plane lands. I pick up my luggage. I take the underground tram from baggage claim to the Marriott (the hotel is the only one at the airport with a connection to the tram), and then all I have to do is find dinner and sleep until I take the tram again in the morning to Terminal A where I walk out door A -114 and look for the black Mercedes van. The hotel does have access to normal transportation like Uber and taxis so I could use those to go eat someplace. -
Problem with itinerary change on Explorer of the Seas
Anton replied to virgin12's topic in Royal Caribbean International
Yes. Their poorly worded letter (well it is RCI after all) appeared to indicate that if we did nothing they would automatically cancel the original booking and refund us, but I also found that we had instead been moved to the new shorter cruise - automatically. My agent called and the RCI rep initially said that wasn't what the letter meant and we would be penalized for canceling the new booking. He finally told my agent that "he'd make an exception in this case" and refunded all my money. -
Someone in a pinnacle group somewhere else posted this a couple weeks ago: "For the Pinnacle certificate cruise, the ambiguous blackout dates for summer are June 15-August 15 anywhere in the World (Winter in Australia, not their Summer), and Spring Break is March 11-27, 2023, also anywhere in the World." Also, when I booked my free cruise I did get whatever the sale was at the time (the variation on the 30% being used last March) and nothing else. In my case I had already booked an 8 night Odyssey and decided before I booked it that I was going to use the $2400 value. So I made sure my price was more than $2400 before taxes in order to get the points. Then I called and had them apply the certificate. All they removed was my P balcony discount.
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Can I get cans of Coke Zero on Oasis of the Seas?
Anton replied to Grandma Petania's topic in Royal Caribbean International
You can use your diamond drinks for anything up to $14, including cans of Coke Zero. -
Labadee, Haiti stops...affected by local unrest?
Anton replied to Dreamer68's topic in Royal Caribbean International
It helps to look at Labadee not as actually being in Haiti but mostly as a tiny spit of land that just happens to be in Haiti. If they didn't have locals working there you'd never know you were in Haiti.