gowilk

hardly an admission… jest normal business, i would expect that….what about the 2500 people who have potentially missed excursions in cote d ivore because of the eight individuals who think that the world should wait for them…cruise ships are VERY firm on this policy universally.

an interesting question would be How did they did find this trip? Viator, get your guide, trip advisor? if so, would any of those companies have liability or would provide at least partial compensation? just wondering In any case it’s never wise to book private excursions in little traveled ports when you’re tendered ( a truly cautionary tale)

we are also just back from onward from sydney to hong kong and to further add to the discomfort the first two tender ports were horribly mismanaged. They limited how many tenders were used (took three hours for some to get ashore) and at the second the wait to get back exceeded 90 minutes of standing in 90 degree weather. Either their planning failed or they were trying to save money or possibly one or more of the tenders was not seaworthy (God I hope not). An additional negative was that the food quality was not up to our prior expected quality which forced to eat at specialty restaurants most nights. NOTE: these complaints all recent experiences from Onward so many not be applicable to the whole fleet. BUT we still believe that have one of the best crews in the entire industry and customer experience is always top notch. We will definitely give them another shot.

email that’d we’d been approved , email back my phone, 20 minutes later a call asking which room i’d like and then ask the code on my credit card and it was done.

upgraded today from v3 to n1….easy process …on 3/1 on onward

for those on the onward next month, a new excursion just popped up. apparently we are having our Aamazing day in madang, new guinea (hope the country’s violence doesn’t force cancellation of the port).

two comments from a purely personal view, one i wouldn’t worry about seasickness and picking cabins on that basis, we’ve done forty cruises across 6 or 7 lines and with varying ship size from 400-3000 passenger. Despite the fact that we both need patches for deep sea fishing, i’ve never needed ginger or medication on a cruise ship and my wife only needed help to get through a difficult drake crossing and i think we fit the average profile. My advise is not worry about ship placement unless you have a documented history of seasickness. Two, as for cabins on Azamara they are horribly small and the showers are uncomfortable for above average types. But the size is well appointed and survivalable for us although i’ve never tried an inside or obstructed view…since we choose to conserve funds, suites are out of the question which makes the four forward large outside cabins our sweet spot. Unfortunately others are equally aware of that and those cabins are rarely available. if have a port intensive cruise, get a nice outside cabin on deck 4 and save some money, the rooms still small and shower curtains are still clingy but have more money for the drink package.

“RAPIDLY”…10 months is NOT rapidly with a number of travel agents still wanting nothing to do with them…. i know, i have future cruises with them and have had numerous problems getting agents to support us on our bookings and i REFUSE to pay an agent and then have to do my own customer service.

thanks fro your kind response …in my frustration, it obvious that vo don’t give a damm about their customers and as such i’ll take my money elsewhere …gluck to them

i’m recovering from a stroke sorry i’m not up to your level of comprehension.

where i do i start….then aa one way and ua back….cool… they changed time at least 6 times in 2 months, currently 1 at a almost full flight with NO seat assigned. Fracnthly this is iteraable and mean that i will never book air with then again. why all the charges? it ain’t the airline….and at least pay for the ticket.

is in a deal? they’re going to feed you somewhere anyway subtract that cost and it looks about right to me.

but unfortunately typical in the NEW azamara…in my march cruise the ONLY sub-standard area of the ship was the excursion desk, overpriced with bad attitudes all around i would suggest only using them to get rid of obc…i was on board for five weeks with the only frowns coming when i had to deal with their attitude on the journey, totally unprofessional.

i missed it on two ships, my wife told them i had the flu and took something to sleep and they left me alone but i no longer this operation that badly, just take a drink with me

i hesitate to involve myself in this disaster aka their website transition but i have a question. how long before i make final payment should i plan to spend my half day fixing THEIR problem, they screwed up my obc and of course my status and while i think they’ll get my status right i legitimately have no such confidence on obc and would like to use some of it on excursions… i sent the email without even the courtesy of a response. SERIOUSLY CONSIDERING JUST BLOWING MY RELATIONSHIP WITH THIS WHOLE LINE UP OVER THIS and i can’t be the only one with hundreds of days on their ships that’s reconsidering options, 5 months of uncertainty is WAY too long and it seems that their product is getting worse NOT better after all this customer pain. good luck to all who tell you it can all be fixed on the ship

tomas was great on our cruise….very visible and helpful although seemingly given little options on money….one of the better ones imho

i personally know 4 agents that will only book Azamara if pressed…and they were well aware of my past preferences, common statement is the time it takes to get through and the frequency to fix errors….talk about killing the golden goose, these are the people who would recommend subtly or sometimes overtly who should your money with and most don’t do it with the mere incentive of one commission.

unfortunately the west africa trip last march will likely not be repeated as the trip to angola was met with hostility and the trip to ivory coast included outright extortion. we consider ourselves fortunate to have survived and enjoyed as well…their new itinerary steers far away from those countries and has way too many sea days for us….just my personal opinion, attacks are unnecessary.

my wife bought a purse and perfume (she was tipped off by a salesperson)….verified on amazon as a good buy….probably 25 percent under retail not counting sales tax. so be nice to the salespeople they will help.

so she sent an updated email which is still inaccurate and wants us to call the overwhelmed and under qualified call center to fix the onboard credit issues which are apparently nearly universal, they should just fire her now, she is clearly not qualified to be a leader.

i got the “update email” and apparently miss carol remains clueless as none of what she says is remotely correct and as for their update on contact center hiring they wouldn’t have the problem if they had included contact center staffing as a component of their website transition. i haven’t called them even though 1. my future booking obc’s remain uncorrected 2. my loyalty points remain un corrected despite filling out a support form and despite all her attempted deflection, i didn’t create multiple profiles or fail to include my email in past or future bookings. i reiterate if this mess relative to my account and the “routine” accounts isn’t resolved by the time my final payment is due, there will be no final payment as too much needs to be fixed on the ship. i and many others are beginning to LOSE patience

on post extension hotels, they renamed the langham in hong kong as the lagham, only thing i could think is they are So Professional that they don’t how to spell the name of one of the leading hotel brands, maybe hilton will become hilltown. and by the way on my screen it says airport transfers are free or 0 dollars anyway….They need to get serious and fix this before they transition themselves out of business. I am not cruising again till next year with no final payment till november but (not threatening) if they dont get their act together by then there will be NO final payment from me and i love the ships.

let’s call it what it is….an extremely poor sales tool…if u want to use azamara only one way to do it…get a GOOD travel agent and have them do EVERYTHING until you get to the ship…they haven’t figured out how to screw that up and the current onboard people are SO good, they’d really have to work at it to screw that up. i can only imagine how overwhelmed the loyalty ambassadors onboard are with this cl******uck to put it mildly.

currently back to back on journey and i agree the house wines on this one have been at least above average and better than expected. As for food, i think main dining room has been somewhat disappointing as service is rushed and inconsistent and quality not as high as i expect. Buffet has been better than expected with high service levels there as well as the patio. As for the food there, hit and miss as should be predicted. my wife has fallen in love with aqualina and prime c so spent more obc there than expected. Crew almost without exception has been outstanding, very few of the typical crew ship workers “i wish i was anywhere else”. We’ve have lots of crew interaction and much more than hello there stuff and took it as an opportunity to learn a little about other cultures quite joyfully i must say. One of the best cruise experiences ever for us. only exception is the excursion group which still is substandard, poorly organized and surly. But i will not allow that to darken the experience otherwise. And the internet here is still abysmal, hopefully after upgrade they will put the daily program on intranet like others have done.

we just completed 6 azamara shore excursions with an average of about 42 people per bus tour, waited for no shows twice over 30 minutes apiece. if you like herding cats and waiting, these are the tours for you. They definitely changed the buses and number of people per excursion and still remain overpriced per the rest of the industry. when i book my next azamara trip i will definitely try to avoid on board credit as that is how they got me to book these bus tours from hell. although the guides were fairly good in my opinion.