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Somehow this doesn't surprise me. There's a whole flock of these "entitled" young people out there. (But for every "entitled" person there's a really nice person so I guess it all balances out!)

I'm sailing on Infinity on September 10 and have the exact same issue. So, as @Barwick Cruisercruiser stated it's probably true that it's a known issue with non-revolutionized ships. I'm hoping it works once onboard since I've been told that on Infinity the only way to check your onboard account is via the app as that feature is not available on the TV.

Thank you to @zaxanon6and @TrueCruiseaholicfor the reply. I'm in luck because I always use the app to check my account. So that makes me happy!!

@zaxanon6 One question. You reported that: The TV is the smaller kind, and doesn't have interactive features like the room service menu or checking your account, but otherwise it works fine. It's been so long since I've been on an un-revolutionized ship I cannot for the life of me remember HOW we used to check our account (i.e., to make sure our OBCs were properly loaded, both from Celebrity and our Travel Agent, and to track our spending). I can't imagine we used to just spend "willy-nilly" without reconciling our spending with our onboard account (but maybe we did.....LOL). Are you able to check your account via the app? Thanks so much!

Hi, Hoping someone can answer. It's been so long since I've been on an "unrevolutionized" ship. I'm sailing Infinity next month and I cannot for the life of me remember details of ships "pre-revolution/E-class" (senior moment.....one of many!) Are you able to check your onboard account daily via your TV in your cabin or via the Celebrity app? Can you order room service via the TV or do you have to make a phone call (or fill out the card for breakfast)? Also, I seem to recall that if you wanted to use OBC for the slot machines in the casino you had to go to the casino cage and ask the cashier to load X amount of money onto your card. Is this a correct recollection? Thanks for any input.

Thanks for posting your experiences. I board Infinity on September 10 and I’m sure it will be a wonderful cruise. Your posts make me very optimistic (fingers crossed my cabin is one of the “colder” rooms with excellent AC.)

Yes, I did speak to our PRH twice and the Retreat Concierge on 2 separate phone calls regarding the issue. It was after it was still not resolved that the Retreat Manager contacted me. And I can remember a time (pre-Covid) where the Suite Manager (as they were then called) was in Michael's Club (as it was then called) every night talking with passengers. That is how I got to know and become friends with two of them (and am still in contact via email with both of them and they both still work for Celebrity). But on any recent sailings the Retreat Managers did not make any appearance in the Retreat Lounge (except for the night of the Senior Officer's Party). I certainly have no problem with the "reduced offerings" after Covid (the various luncheons, parties, etc.) and I understand why they did not offer them on any of my 4 sailings.

@canderson I may have misled you (and others). I listed things that occurred on my last 3 cruises (2 in RS and 1 in PH.....and actually there were 4 cruises because I forgot about the one in the CS! ) But anyway....not ALL of the things I listed happened on all 3 of the cruises. For example, on our RS cruise in April we did get snacks delivered (and yes, the plastic box was one of the snacks) but on our RS cruise in July (same ship) not one snack was delivered. And mention of that plastic box reminds me of a funny story. We sailed in PH on Edge (and the following week on our B2B in CS -- that's the one I completely forgot about! And our butler DID bring us snacks without us asking in the CS - a bowl of potato chips!)). Anyway, our butler (PRH) for the PH was a lovely man and he did deliver some delicious very thin chocolate wafers in that box one day. We each tasted some of the chocolate and loved it so decided to save it to last us a few days. The next day our butler came in and took the box away even though it was about 80% filled with the chocolate treats. He said he would bring another full box but we never saw another box. That was the one and only treat delivered during our 7 night PH sailing on Edge.

Congrats on hitting Zenith. Although I think Celebrity is now "downplaying" the loyalty program, it still is a great accomplishment to hit Zenith. Of course.......all it really said to me is that I've spent way too much money cruising.........LOL It really is frustrating that there are such vast differences. I think you hit the nail right on the head when you said it seems like the "extras" are really dependent on who the Captain is, etc. I think a lot is or isn't done based on direction from the upper Management onboard. Anywho.....I'm not losing any sleep over what extras I did or did not receive!! Enjoy your September, December and March cruises (I have September, October, and April cruises to look forward to!) I'm sure you'll have a lovely Zenith celebration in December (well......of course......depending on who the Captain is.....LOL!)

Thanks for the clarification.

Well.....after reading all these posts I definitely feel like I'm "getting the short end of the stick". I'm Z and travel in RS all the time. My last 2 RS experiences and 1 PH experience (all within the last 11 months) encountered the following. Granted I'm low maintenance.......but.....after reading all your replies I'm thinking I'm not just "low maintenance" but I'm basically "ignored". I didn't have any snacks delivered at any time I did not have Santal toiletries (claimed the ship was "out of them") I did not have any contact with any officer whatsoever I asked butler to trade the champagne (which, by the way, was the "Celebrity issued" champagne (again claimed there was no better champagne onboard) for a bottle of white wine. In the past when I've done that the butler left the champagne and came in with the bottle of wine. Not this past April - champagne was taken by butler and we were given a bottle of white wine Unable to change specialty dining reservation from 6:30 pm to 7:30 pm Asked for Grey Goose in the suite - received Tito's - again claiming no Grey Goose onboard (????) No contact with Retreat Manager until we had a maintenance problem in our RS No flowers delivered to the suite except for the "Captain's Club single rose" No officers lunch No Zenith lunch

I think mitz18 summed it up perfectly!! I believe the current policy is something like this: if you book with a non-refundable deposit, you can take advantage of a price drop if the price drops within 48 hours of your booking date. (for example: if you booked on August 1 and the price dropped on August 2 or 3 you can call and get the reduced price. But if the price dropped on August 4 you cannot get the reduced price). Now, if you have a refundable deposit and it's prior to final payment you can cancel your current reservation and re-book at the current rate but there's no guarantee that the current cabin you have booked will be available for you to re-book. More often than not if this happens your travel agent might be lucky enough to get someone at Celebrity smart enough to just re-price your current reservation to the reduced price.

Thanks, Island Dog. The only question I have is how far a walk is it from where the ship docks to where you pick up the tram to go to Resorts World. But since this is your first time cruising there I'm sure you don't know! I've read where some folks said they have golf carts to bring you to the trams......but I've also read other reviews where no mention was made of golf cart transportation to the tram stop. One of us has trouble walking and I don't even want to think about suggesting we go to Resorts World unless I know the walk is do-able. The person with the cane would probably not even go to the beach but rather spend some time in the casino and then having lunch at the restaurant at the resort.

I have not been there but I am also trying to research Bimini. From what I'm reading on the Celebrity Boards, they rent golf carts right where the ship docks. No reservations are required. But like I said, this is only what I'm reading -- I have no first-hand experience.

Interesting.......I was onboard Summit in mid-July and these are the exact same words they used for Liar's Club that week. I wonder how often they repeat the same words??? Hopefully they use new words for your next sailing. I'm loving your review and pictures. Thanks so much for doing this.

Couldn't you book a refundable deposit and then as the cruise gets closer check pricing to see if there is a non-refundable deposit that would be a better deal. If there is, wouldn't you be able to cancel your refundable deposit reservation and make a new reservation with a non-refundable deposit? But, doing this would not guarantee you would get the exact same cabin as you originally had booked as it may not be put right back into inventory so if the cabin you've booked with a refundable deposit is a "must" then this option might not work for you.

@DisneyJen I'm so happy to see that you are continuing on with your review. Summit is my favorite Celebrity ship and I am a huge, huge fan of the RS. In spite of the AC problems we experienced in our RS last month, we're already re-booked in RS for next April!

Thanks for posting your thoughts. I'm sailing Infinity next month and am looking forward to a nice, relaxing cruise.

Yuksel is by far my favorite Maitre'd. And I cannot say enough good things about both Moniek and Joana. Moniek is such a sweet young lady and is #1 in service, in my opinion. She's the best. Joana was also top notch - always prompt and pleasant service. We've had the pleasure of sailing with all three of these stellar individuals quite a few times. I don't know Andy as he never waited on us but if he is led by Yuksel I'm sure he's stellar. Prez was our cabin attendant when we sailed in July. Unfortunately half-way through the cruise he became sick - tested negative for Covid but was put in quarantine nonetheless. We really missed him as for the remainder of the cruise we were taken care of by the "B team" (as I called them...a young man and a young lady from the Housekeeping Department!) We wanted to make sure Prez was properly rewarded for taking such good care of us so we gave an envelope to Tanja, the Housekeeping Supervisor on Deck 10 (who was previously our stateroom attendant last year on SM) to give him. Enjoy your last day onboard my favorite ship.

I am looking forward to reading your "live from" postings. Here's wishing you and your wife a happy and healthy trip. And thank you so much for not posting "food pictures" as any of us who sail on Celebrity frequently pretty much knows what their food presentation looks like.

Thanks, all. I obviously have not been keeping up with the new “rules”.

Hi, I'm not sure if everyone is aware of the change to the Best Price Guarantee program effective April 1st so I thought I would pass it along. June 30 2022: I booked an Aqua Class cabin for September 10 2022 sailing (made final payment at that time) July 26 2022: I upgraded the Aqua Class cabin to a Sky Suite and paid the price difference July 27 2022: Sky Suite decreased in price I submitted a "Best Price Guarantee" form to get a non-refundable OBC for the price difference and received the following reply: Good Afternoon,Thank you for your interest in the Best Price Guarantee. We are unable to fulfill your request because your reservation is more than 48 hours old. As of 4/1/22 all bookings made after that date have an eligibility window of 48 hours from the creation of the booking to request the Guarantee. If you would like assistance taking advantage of other deals and offers that may be available to you we recommend contacting our customer service team by phone at (800) 556-8209 .Kind Regards,Best Price Guarantee TeamRoyal Caribbean Group

I disagree that all Zeniths know each other. I'm Zenith and on my last few sailings there were other Zeniths onboard. I only know this because the shoreside concierge gave me this information. I have no clue as to their identities. I could have been sitting next to one of them in the theater for all I know!! When I am in the Retreat Lounge, not only do I not know if the other folks in there are suite occupants, Zenith members or Blue Chip members, I personally don't care.

Happy Birthday, Charla. Enjoy your time on the Summit.

You're preaching to the choir regarding getting a good TA. I book ALL my travel though my excellent TA!