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jcpc

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Everything posted by jcpc

  1. I would like to correct my previous posting. I apologize that I posted the incorrect information. My TA's sales rep has confirmed that the Royal Suite DOES still come with all suite amenities (premium beverage package, unlimited internet, unlimited specialty dining, laundry twice per week) for ALL occupants of the Royal Suite. In order to determine if it's beneficial to you to also add the "4 Perk Package" to your RS booking you need to do the math. In the instance of my booking if I do not elect to take the 4 Perk Package Celebrity will reduce my fare by $770. The dollar value of the two remaining beneficial perks (i.e., $300 OBC and prepaid grats for passenger 1 and 2) is $718. So I save a whopping total of $52 if I choose not to take the 4 Perk Package with my booking. So now in my particular case the "amenities" of the RS are further diluted for me personally because I am entitled to a complimentary premium beverage package, unlimited internet and laundry due to my Captain's Club status! However, Celebrity deducts nothing from your RS pricing if you tell them you don't need or want the amenities that come with the suite! So I'll save my $52 and call it a day. Again, apologies that I previously posted incorrect info.
  2. I'm going to ask my TA to discuss with her sales rep again. I think the answer on this is different each time we ask! I know what it "used to be" because I have cruised RS/PH in the past........but now it seems like this "4 perk offer" for suites is confusing the issue (for everyone including Celebrity sales reps!) Regarding the gelato - any time I've stayed in either RS or PH I have gotten unlimited gelato. While I've never seen it written anywhere the young lady at the Gelato station told me I could come every day as much as I want!
  3. I just went through this with my TA who had a lengthy conversation about this with her sales rep. IF you don't have the 4 perks associated with your RS/PH booking then you do not get the premium beverage package. If you look at the Celebrity website it states that the amenities that come with the RS booking are: Complimentary bottled water, soda, beer, unlimited lunch/dinner in specialties, 2 bottles of alcohol in suite, VIP canapes, complimentary laundry (twice per cruise) and priority luggage delivery. The website further states that in addition to the amenities, they have added the 4 perk package for guests of The Retreat. So.....if you somehow are able to get a better price by deleting this 4 perk package just be aware that, according to my TA's sales rep, you do not get the premium beverage package. It is not "automatically" given as an amenity in a RS. So while I agree with Happy Cruiser 6143 that the premium beverage package was always an amenity for guests in RS and PH, it appears that this is no longer the case.
  4. In total Celebrity owed me a little over $21K (two paid-in-full cruises that were cancelled by Celebrity and a few others where I only had refundable deposits on them that were cancelled by me). Over the past 3 weeks miscellaneous amounts were credited to my credit cards with no rhyme nor reason to any of the amounts. No booking numbers were referenced and the credit card receiving the credit was not necessarily the one I used for the particular booking that was being refunded. I had to keep an excel spreadsheet in order to keep track of these credits. I posted the dollar amount every time a credit appeared on my credit card. When all was said and done I was short $7. My travel agent is having her sales rep look into this but I know I will never see that $7 from Celebrity. My TA offered to send me a check for $7 but it's really no big deal - I can "eat" the 7 bucks. But I will always wonder why they shorted me 7 bucks. I think the next cruise I book I'll short-pay by $7 and see if they issue my ticket (LOL)!
  5. I’ve heard complaints about that agency lately about them not be responsive during this time. To be honest I never regarded them as “travel agents” but rather “order takers”. I have found that you get better service with the smaller agencies, in addition to all the perks of OBC, etc.
  6. I've received a partial refund for both my May 2 and my May 9 Summit sailings. They were posted in various amounts on my credit card. Right now I am waiting for the missing portion of $2395.80 to be refunded for the May 9 cruise and $410.20 to be refunded for the May 2 cruise. My TA has been constantly in touch with Celebrity and is being told these 2 missing amounts are currently being processed. So hopefully I'll receive these in the next 2 weeks and I can close the book on these cruises. For what it's worth I also had cruises booked in September, November, and December (all with refundable deposits) which I've since cancelled. I've received credits to my card for all these refundable deposits. As an aside.....another plus in booking with a TA is that they are doing all the legwork when it comes to tracking down refunds. Saves me the frustration of trying to deal with Celebrity myself on these issues. My TA is wonderful and she's doing all this work for her clients while worrying about losing her business due to the lack of travel. I'm hoping for her sake (and mine) that her business survives this mess.
  7. I also received luggage tags for both my May 2 and May 9 cruises which have been cancelled. I never ordered them. So far I have not received any money back from Celebrity for the above 2 cancelled cruises PLUS 3 other Celebrity cruises that I had booked for the remainder of 2020 (September, November & December) which only had refundable deposits on them. I chose to cancel them now since I don't believe cruising in 2020 will be possible at all. So Celebrity at this point owes us in the neighborhood of $20,000 but I have not seen anything refunded to my credit card. It's very frustrating to say the least.
  8. I have been told that refunds can take anywhere from 30 to 90 days.
  9. I am also booked on the September 11 Summit sailing from Boston. My personal opinion is that this cruise will not take place. However, I am not cancelling just yet. I will wait and cancel before final payment is due (I have a refundable deposit). As a side note: for my two cancelled May sailings I've opted for the 100% refund and have been told the refunds are taking anywhere between 30 and 90 days!!
  10. My TA has been wonderful, informative and supportive. I've had 2 of my cruises cancelled and she was right on top of things for me. I also have 4 future Celebrity cruises booked and had 2 questions regarding the future bookings. While she was unsure of the answers to my questions right off the top of her head (remember.....things are in a state of flux at Celebrity) she did reach out to her sales rep via email and has gotten written replies to both of my questions. She is a small, one-woman show and while she may not give the amount of OBC and other perks that the larger agencies can offer, she still gives me, in my opinion, great OBCs for my cruises. Plus she's "there when I need her". I think some of the bigger agencies are simply order takers and are not there for you in a crisis.......you're just a number to them - not a real person. So while we can debate the pros and cons of smaller vs. larger travel agencies all day I'm very happy with my small agency's response to this situation.
  11. Question for anyone who might know. We told our TA we want refund rather than FCC. There are 4 of us gals sharing PH and we paid with 4 different credit cards (well actually 5 different cards because one of my friends used a different card for deposit and final payment). My TA is asking us if we’re sure we don’t want the FCC. She is telling us Celebrity does not split up refunds to different cards but rather will refund.one card only. So one of our cards will end up with a huge credit balance and that person would have to come up with the cash to reimburse the other 3 women. I cannot believe this is true. Has anyone experienced a refund scenario when several different cards were used for payment? Thanks.
  12. I changed my post to A LOT from ALL corporations.
  13. Profits over People is the mantra of A LOT corporations......not just Celebrity.
  14. The man in the Facebook posting was referring to the three ships that we due to port in San Juan on yesterday (March 15). He actually said the names of the 3 ships (Carnival, NCL, Royal -- no mention of a Celebrity ship). He did not mention the Celebrity Summit at all. Summit was due to port in San Juan on March 14. Now......one can assume that the reason why the Summit did not port in San Juan was because they did not want to wait until the National Guard arrived but this would be pure speculation and assumption on our parts. I'm not sure it's fair to say that Celebrity did not want to comply with this request and that it's Outrageous of them not to do so. We STILL don't have the facts......we only have what this man on the Facebook post said -- and he made no mention of Celebrity Summit.
  15. Additionally, in this day and age of "sue crazy people" I think we might be hard pressed to find a doctor who will write a note stating that someone with a chronic condition (diabetes, heart disease, lung disease, etc.) is healthy to travel. Imagine the liability if that person died onboard the cruise. The doctor could potentially be sued.
  16. ocngypz (Babette), So good to see you posting on the boards. I often wondered where you disappeared to! You always used to give such good advice and opinions. So glad to see you're "alive and well" and still involved in travel.
  17. In the past Celebrity would pay agency commissions after final payment was made and prior to the actual sail date. I believe commission payments were made bi-weekly. If a particular cruise was not taken and money was refunded, the agency would get a commission recall statement from Celebrity and the recall amount was deducted from the next payment the agency received from Celebrity. In the "old days" when you could get a a reduction in fare after final payment was made the commission recall statements were plentiful!! If the cancelled cruise was in 100% penalty phase (i.e. no money returned to customer) then the agency kept the commission money. Of course, all this may have changed in recent years.
  18. I'm somewhat amazed at the fact that "over 60" is considered "elderly". Lots and lots of folks in their 60's are still working every day and are in no way what I would consider elderly. I guess perception of elderly changes as one gets older!!
  19. This may be "ship dependent". We sailed Summit in October in RS. We got a huge bouquet delivered to us from, I believe, the Suite Manager. But I do not recall getting anything delivered from Captains Club (not even that one little flower) and we are Zenith level! We also got flowers from Suite Manager on SM in September (in Sky Suite).
  20. Thanks for your review. You did an excellent job. I'm a frequent Summit cruiser and I love the ship and am looking forward to my next sailing on her. It appears that your entire group had a great time.
  21. I don''t think you'll be bothered by any noise at all. I usually book 6134 or 6133 on Summit (identical layout as Millennium) and I have never heard any noise from elevator or stairways. Enjoy. You will love it.
  22. Totally agree, I ate in Luminae on Edge before they even allowed the "every day items". It was a struggle as the Luminae menu is, in my opinion, very limited. I believe it is very "seafood heavy" and if you can't eat seafood you're out of luck some nights. I remember one night all 4 appetizers were some sort of seafood dish. And now I'm reading above the Luminae guests on Millennium earlier this month were not allowed to order from Blu menu. As I said, my experience has been on SM only and I sure hope that doesn't change. I wonder if it's up to the individual Matire'd as to what is allowed and what isn't allowed on M class ships?
  23. I'm a frequent cruiser in suites on Summit. I have never once eaten dinner in Blu. The folks in Luminae are very accommodating and we can order off the Luminae, Blu and MDR menus. Also the Luminae Chef will prepare whatever dish you want (even if not on any menu) if you ask 24 hours in advance. One time my travel companion asked the Maitre'd if the chef could prepare baked stuffed shrimp for her. He googled it - and she had it the next night! So I personally see no need to sit in Blu for my evening meal.
  24. The Celebrity MoveUp webpage indicates the sailing date must be within 30 days of the date you enter your information.
  25. LOL. They will move my stuff from the SS to the RS too. It's just easier not having to move at all.
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