JAT0303

Yes, I used gift cards for EZAir for a cruise in Australia in Jan/Feb. I booked through a travel agent and she applied the cards and didn't have any problems.

Yes, just left it out. I did purchase some FCDs and used them to book our next cruise with our travel agent 🙂.

We were just on the Coral Princess and the prices at the Future Cruise office were just the online prices. Since there was no benefit I chose to work through my travel agent instead of transferring a booking to her.

I live in the US and currently on an Australian cruise. I paid for the cruise with Princess gift cards. Are there different gift card rules for people who live in Australia?

We boarded in Brisbane and they didn't have green or blue lanes. The app and boarding pass said we were green lane so the 6/7 complete status didn't seem to affect the green lane designation.

We boarded on January 25th. I had deleted the shoreside payment information after I ordered our Medallions (was 6/7 check-in complete.) I didn't have any problem boarding, no questions about it at all.

We got our 11 days before our cruise sail date.

Yes, there is a QR code. Here's a screenshot of what it looked like. It has deck and cabin number at the bottom.

My experience with the new app - I have both the old and new app. I checked in on the new app and removed my credit card from the onshore purchases section. When I ordered Medallions, I didn't get a shipping option at all. I was showing as 6/7 complete with my husband as 7/7. Following the advice of a previous poster, I added my credit card to the onshore purchases section and then cancelled my previous Medallion order. I placed a new order and the shipping option was offered for free (we have the Plus package.) Both of us showed 7/7 complete at this time. I went back and deleted my card from the onshore purchases. Went back to 6/7 complete for me. Old app showed both of us in green lane. We are 11 days from boarding and the Boarding Pass tab showed up on the home screen of the new app. today. We also got our Medallions in the mail today. We are both showing as green lane in the new app even though I am only 6/7 complete. We're ready to go!

For those of you interested in the Northern Lights, I wanted to support the idea that many of the newer cell phones are a good way to get photos and make great memories. Having a good camera is the best but as you can see by this picture the Samsung S22 works well too! Photo from August 2023 in Steilacoom, WA.

I've had some success asking Princess staff to get me seats when some of the airlines wouldn't let me do it directly.

We're taking a family cruise in July and have some children in cabins with adults that aren't their parents (to get best pricing on all cabins.) Given this cruise is in July, I'm concerned that there won't be room in the Discovery Kids Club if we wait to register until we are onboard. The pre-registration form requires the parent or legal guardian to be in the same cabin (it's done through the cruise check-in process.) Does anyone have experience with 1) Whether the kids clubs actually reach capacity on cruises with lots of children? 2) How to pre-register the kids with the paper form before getting on the ship? Thank you!

Yes, I did. I was just laughing that they hadn't updated that part yet!

I just went in and bought the gift cards from AARP as I do every month. It was only 8% off so I was surprised to see that the e-mails said I'd bought them for $450, the old price!

We are just off the Queen Elizabeth and the only dance hosts were the two professional dancers. The floor was always very crowded (recorded, duo and band) and not a very good dance experience.

We were on the same QE cruise and were disappointed. Here's a link to the review I did on Cruise Critic. https://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=703547&et_cid=3672465&et_rid=291658092&et_referrer=&address=nRMN%2fI7RSSHvom9ThloFIVTLFZ2RiEho

We were on the Diamond Princess in February/March. The items available on the phone app for deliver were very limited. You had more choices on the paper room service menu so we used the phone line to order.

We were on the Pursuit at the end of May (Barcelona to Dublin) and were first time Azamara cruisers. We had several problems with shore excursions. The first was a tour we had booked 4 months in advance for Lisbon - two weeks before the cruise we were notified it was cancelled as the tour doesn't operate on the weekends. Since the date for the Lisbon stop hadn't changed, they should have picked this up before offering the excursion on the weekend. The second was an excursion in Bordeaux that was supposed to be an outdoor market with dozens of booths with a guided tour and tasting. We were taken to an indoor market with approx. 10 vendors that was a social gathering spot for locals. We were given 45 minutes of free time to wander the market (took about 3 minutes) and then given samples of cheese and meat with a plastic tumbler of wine. I complained when we returned to the ship and received a 50% refund. The refund was nice but I would rather have regained the time to do something different in Bordeaux. We were disappointed in the quality of tours on Azamara and if we sail with them again, we would book our own tours with private vendors. The cruise was lovely but we are waiting to see if the current administration problems are resolved before deciding to sail with Azamara again.

I did the same thing for a family cruise next year. We have a travel agent so she knows which cabins we are paying for and she'll use my credit card for all of them.

We were on that cruise and it actually ended up being quite nice weather. Just a few drops of rain but sunny in the afternoon. Did run into thick fog after we departed which lasted for a few hours. We did see several locals stopping to take pictures of the ship as it was unusual for them. We did get stopped on our walk and asked why we were there. They thought we were there because of a problem with the ship. 😄 It was a good area for walking and they have a nice park on the hill above the docks.

Here is the official answer to the O.P. question. Our cruise starts May 30th in Barcelona. I just received the e-mail below. Dear Azamara Guest, We are looking forward to welcoming you aboard. We wanted to send you some important information regarding your upcoming sailing. Due to our IT system transition, you will not be able to complete your online check-in via our website as planned. Instead, you will now need to check in at the pier on the day of embarkation. For embarkation pier address, please click here. To ensure a smooth and seamless embarkation experience, we ask that you arrive at the pier at the following times: 1:30pm-4:00pm: Suite Category Guests and Azamara Circle members in the Discoverer Platinum and Discoverer Plus tier levels 2:00pm-2:45pm: Azamara Circle members in the Discoverer and Explorer tier levels 2:45m-3:30pm: Guests staying in staterooms on Deck 7 3:30pm-4:00pm: Guests staying in staterooms on Deck 4 & 6, and all remaining guests Please be sure to bring your passport, and any other necessary travel documents with you to the pier. Our crew and terminal representatives will be available to guide you through the check-in process and answer any questions you may have. Should you have any questions, please contact your Travel Advisor for more details specific to your country of residence or visit https://www.azamara.com/contact-us for your local Azamara call center number. We look forward to welcoming you onboard and will do everything we can to provide you with a wonderful experience. Sincerely, AZAMARA®

My travel agent forwarded me this from her Azamara sales representative - "This is our new EMERGENCY TRAVEL Phone Number 954.687.1074. This number is to be used for those clients that have missed their flights and / or in need of assistance during their travel time to and from the ship." I just tested it and was told that they are only the after-hours service and that I must call Azamara during their business hours. So... I guess, there is still a question about which number to use for Azamara inflight problems during business hours. They turn off all of their phone lines when they are overloaded so nothing gets through. 😖

Ticketing flights 30 days before the flight would be another reason to never book Azamara Air. My return tickets for June 15 (May 30 cruise) were cancelled by American Airlines for non-payment on April 22nd. I finally have it straightened out but never again.

I asked about the emergency number for travel problems last week as I was dealing with the ticketing. The representative gave me the main number. I told him that wouldn't work because they are turning the phone lines off when they have too many calls to handle. He said that was a problem 🤔 and looked around for another number. He gave me 877-222-2526. I just tested it and it goes to the Azamara central phone number which is now shut down due to too many calls 🤷‍♀️. Please let us know if you get a number that works. I guess I'll add this to my list of things to track down before leaving.

I'm the OP and going to post which I really hope is my last update! After waiting on hold for 4 hours yesterday, I got another representative who said all of my reservations were ticketed. I explained that the AA website said the tickets were cancelled and I need to get the electronic ticket numbers for my return flights to confirm they were ticketed. He put me on hold to talk with the air department. After a while, he returned and said that someone from the air department would be calling me yesterday (Saturday) or Sunday to address the problems and give me the electronic ticket numbers. I questioned whether they would really call as the performance in that area was not good. He said they would as it was the air department not the customer service reps. Well, it's now Sunday night and I haven't received a call. However, I did go to the AA website last night and saw that my reservations were back and had been ticketed yesterday. Yay! This experience has left me very discouraged and in a place where I'm not even looking forward to the cruise. I have spent so much time dealing with this very frustrating situation and I'm still thinking what else can go wrong? I'm not even looking at the website and will just check in on the ship as instructed earlier. I can't save any passport or emergency contact information because I just get an error message after I spend the time inputting it. I will work on my attitude and hope that it's as great a cruise as people say! 😀