You are gettin exactly what you paid for. The large suite and large balcony, Sabatini’s breakfast, mini bar, reserve class dining, free laundry etc. We always cruise in full suites but also take the plus package to cover our WiFi, gratuities and drinks. That also covers room service Nothing in the suite perks says free room service it says you can order from the MDR menu but nothing about it being free. If you get Covid and are quarantined then room service will be free