Those Ocean guys are always surprised, "never seen this before"...uh huh.
I had DH's middle name (mine is NMI). My security picture disappears, then reappears, his disappeared forever (had to do a new one). Other stuff was screwed up. They'd fix one thing and something else would break. At one point couldn't log in on app or internet. It took 3 months to get it fixed. We cruise on the 2nd and I ain't touchin' nuthin'.