Spursgirl Posted October 30, 2017 #1 Share Posted October 30, 2017 I returned from Journey at the weekend. During our cruise we attended a wonderful Azamazing Evening in Ashdod, Israel where a 40 piece symphony orchestra and a superb singer treated us to the most wonderful concert. Knowing how much my mother would enjoy seeing it, I purchased a DVD of the event on board. Imagine my disappointment when I found that the DVD is a dud and is unplayable. The team on board did tell me that they had experienced some technical difficulties when producing the product - clearly these had not been resolved. Bonnie, is there any way you can assist me by arranging for me to receive a playable replacement copy? Any help would be much appreciated. Link to comment Share on other sites More sharing options...
Lottie A Posted October 30, 2017 #2 Share Posted October 30, 2017 Oh no! I know how much you were looking forward to showing the DVD of this fabulous concert to your mother. I hope someone at Azamara can help you. Link to comment Share on other sites More sharing options...
BBMacLaird Posted October 30, 2017 #3 Share Posted October 30, 2017 Hi Spursgirl, I'm so sorry! I'll ask the Hotel Director, to see if they have any non-duds onboard. I hope so! (yn) Link to comment Share on other sites More sharing options...
Spursgirl Posted October 30, 2017 Author #4 Share Posted October 30, 2017 Hi Spursgirl, I'm so sorry! I'll ask the Hotel Director, to see if they have any non-duds onboard. I hope so! (yn) Thank you Bonnie, I am sure Heike will help if at all possible. Hopefully you will be able to post some positive news for me in the coming days. Link to comment Share on other sites More sharing options...
BBMacLaird Posted October 30, 2017 #5 Share Posted October 30, 2017 I cc'd the Cruise Director as well. I may be dating myself but are UK DVDs a different format than US DVDs? If so, I should probably let them know that's what you're looking for. Link to comment Share on other sites More sharing options...
Spursgirl Posted October 30, 2017 Author #6 Share Posted October 30, 2017 I cc'd the Cruise Director as well. I may be dating myself but are UK DVDs a different format than US DVDs? If so, I should probably let them know that's what you're looking for. Thanks again for your help Bonnie. Must admit it hadn't occurred to me that UK and US DVD formats may be different Link to comment Share on other sites More sharing options...
ellbon Posted October 31, 2017 #7 Share Posted October 31, 2017 Thanks again for your help Bonnie. Must admit it hadn't occurred to me that UK and US DVD formats may be different Hazel, when we were younger and we used Tapes I was told it was different but not sure of DVD's. Wonder if just bad. Link to comment Share on other sites More sharing options...
Azamarajunkie Posted October 31, 2017 #8 Share Posted October 31, 2017 (edited) Thanks again for your help Bonnie. Must admit it hadn't occurred to me that UK and US DVD formats may be different They are indeed different, US is Region 1, Europe is Region 2, it depends how your DVD player is configured, some can be multi region, others are specific to the Region you live in. If you can find anyone with a multi region DVD player it may be worth trying your DVD in it, alternatively it may play in a PC DVD player. Apologies for getting technical, good luck! Edited October 31, 2017 by Azamarajunkie spelling! Link to comment Share on other sites More sharing options...
Spursgirl Posted October 31, 2017 Author #9 Share Posted October 31, 2017 They are indeed different, US is Region 1, Europe is Region 2, it depends how your DVD player is configured, some can be multi region, others are specific to the Region you live in. If you can find anyone with a multi region DVD player it may be worth trying your DVD in it, alternatively it may play in a PC DVD player. Apologies for getting technical, good luck! Thanks. As the least technical person in the universe hadn't a clue about this but it was also explained to me by my American partner last night. This superb concert will stay long in my memory, it would have been a bonus if I could have shared it with mum but it's not the end of the world. Link to comment Share on other sites More sharing options...
Bloodaxe Posted October 31, 2017 #10 Share Posted October 31, 2017 Thanks. As the least technical person in the universe hadn't a clue about this but it was also explained to me by my American partner last night. This superb concert will stay long in my memory, it would have been a bonus if I could have shared it with mum but it's not the end of the world. I have a DVD of our Panama transit on Celebrity, it works fine on our player but when a friend borrowed it they could not get it to work on theirs. Link to comment Share on other sites More sharing options...
Spursgirl Posted October 31, 2017 Author #11 Share Posted October 31, 2017 I have a DVD of our Panama transit on Celebrity, it works fine on our player but when a friend borrowed it they could not get it to work on theirs. Eric, perhaps I could borrow your machine?😃😃😃 Link to comment Share on other sites More sharing options...
Bloodaxe Posted October 31, 2017 #12 Share Posted October 31, 2017 Eric, perhaps I could borrow your machine?😃😃😃 It would be a pleasure Hazel, it is a Sony Blue Ray if that helps. You may be able on borrow cone locally. Link to comment Share on other sites More sharing options...
BBMacLaird Posted October 31, 2017 #13 Share Posted October 31, 2017 Thanks again for your help Bonnie. Must admit it hadn't occurred to me that UK and US DVD formats may be different Our CD Eric is asking for your mailing address so it sounds hopeful! You can email your name and mailing address to Mr Twynam at rtwynam@Azamara.com and I'll ask him to send it along to Eric. Link to comment Share on other sites More sharing options...
rabin1 Posted October 31, 2017 #14 Share Posted October 31, 2017 Spursgirl I am sooooooooooooooo happy this is going to work out for you. Your always so kind to everyone and for that I thank you. See good things do happen to good people Kathy Link to comment Share on other sites More sharing options...
excitedofharpenden Posted October 31, 2017 #15 Share Posted October 31, 2017 I hope this all works out Hazel. I've fallen foul of the DVD "region" issue before. I also concur about this Azamazing Evening. The best performance I have ever seen for one and the female vocalist was simply outstanding. The venue and food was pretty good too! Phil Link to comment Share on other sites More sharing options...
ellbon Posted October 31, 2017 #16 Share Posted October 31, 2017 Are any of you friends with Heike or Eric and private message one of them with an address. That might be faster than not. Link to comment Share on other sites More sharing options...
Spursgirl Posted October 31, 2017 Author #17 Share Posted October 31, 2017 I hope this all works out Hazel. I've fallen foul of the DVD "region" issue before. I also concur about this Azamazing Evening. The best performance I have ever seen for one and the female vocalist was simply outstanding. The venue and food was pretty good too! Phil We did have a great night didn't we Phil. Like you I think the Ashdod Azamazing Evening is the best I have attended. Hope other Azamara guests have the chance to also experience it in the future Link to comment Share on other sites More sharing options...
Spursgirl Posted October 31, 2017 Author #18 Share Posted October 31, 2017 Our CD Eric is asking for your mailing address so it sounds hopeful! You can email your name and mailing address to Mr Twynam at rtwynam@Azamara.com and I'll ask him to send it along to Eric. This is great news. Bonnie, thank you so much for interceding for me. It is much appreciated. I'll contact Richard in the morning Link to comment Share on other sites More sharing options...
SteveH2508 Posted October 31, 2017 #19 Share Posted October 31, 2017 Just a thought - the source video might be in a format which is universal (avi, mpeg or whatever) https://wetransfer.com/ might be a way to send it over. Link to comment Share on other sites More sharing options...
J.E.C Posted November 1, 2017 #20 Share Posted November 1, 2017 Hope Eric is able to send you a UK copy, if that doesn't work I can send you a couple of video clips that I took It was a fantastic evening or should I say AnAmazing evening Link to comment Share on other sites More sharing options...
Spursgirl Posted November 1, 2017 Author #21 Share Posted November 1, 2017 Hope Eric is able to send you a UK copy, if that doesn't work I can send you a couple of video clips that I took It was a fantastic evening or should I say AnAmazing evening Thank you so much Julie. If for some reason I don't receive a replacement copy would love to take you up on your offer. Expect G like me is a little nervous about tonight. I have everything crossed that we will get a good result Link to comment Share on other sites More sharing options...
J.E.C Posted November 1, 2017 #22 Share Posted November 1, 2017 Expect G like me is a little nervous about tonight. I have everything crossed that we will get a good result Someone is rather pleased this evening 😀 Link to comment Share on other sites More sharing options...
Spursgirl Posted November 1, 2017 Author #23 Share Posted November 1, 2017 Someone is rather pleased this evening 😀 Thrilled + delighted particularly as I was there 😄😄😄😄😄 Link to comment Share on other sites More sharing options...
nordski Posted November 2, 2017 #24 Share Posted November 2, 2017 Thrilled + delighted particularly as I was there [emoji1][emoji1][emoji1][emoji1][emoji1] Glad to hear that All(i) has gone extremely well on both issues in this thread! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
almostnewtocruise Posted November 7, 2017 #25 Share Posted November 7, 2017 I've been reading about this Azamazing evening in Ashdod.. My "Israeli" question.. Does anyone know the name of this female singer you liked so much? Just curious.. :) miriam Link to comment Share on other sites More sharing options...
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