HamOp Posted April 22, 2012 #1 Share Posted April 22, 2012 I had a nice experience on the phone today. Wasn't sure about the size of my carry on, so I called HAL to see what the size restrictions were. Well, the girl on the phone said, anything you can carry is okay with us. Then I got to thinking, it's not HAL that does the screening, but the Port of New York Authority. So checking the internet I found the number for Manhattan Cruise Terminal Security. Called the number and got John. While he admitted he didn't know what size was allowable, he said he was watching the screening line on a monitor as we spoke. He said "tell you what, here is my direct number. I'll go out and measure the size and you call me back in two minutes". When I called him back, he had the answer and as it turned out my carry on would not have been allowed. Thanks John, who ever you are. You went above and beyond IMHO. Link to comment Share on other sites More sharing options...
sail7seas Posted April 22, 2012 #2 Share Posted April 22, 2012 That's wonderful. It's always good to hear when a person goes that little extra effort to help someone with a genuine question. Good for John. :) Link to comment Share on other sites More sharing options...
serendipity1499 Posted April 22, 2012 #3 Share Posted April 22, 2012 I had a nice experience on the phone today. Wasn't sure about the size of my carry on, so I called HAL to see what the size restrictions were. Well, the girl on the phone said, anything you can carry is okay with us. Then I got to thinking, it's not HAL that does the screening, but the Port of New York Authority. So checking the internet I found the number for Manhattan Cruise Terminal Security. Called the number and got John. While he admitted he didn't know what size was allowable, he said he was watching the screening line on a monitor as we spoke. He said "tell you what, here is my direct number. I'll go out and measure the size and you call me back in two minutes". When I called him back, he had the answer and as it turned out my carry on would not have been allowed. Thanks John, who ever you are. You went above and beyond IMHO. That's nice to know.. I never knew that a carry on would be restricted on HAL..Would you care to tell us what size is allowed? Thanks.. Thanks Betty Link to comment Share on other sites More sharing options...
Rare styles27 Posted April 22, 2012 #4 Share Posted April 22, 2012 This is an interesting topic. I've never had an issue carrying on any of my bags when cruising out of that terminal...I didn't even know they had a size restriction. Since I'm leaving on the same cruise as you, only 2 weeks from now, would you please post the size limit? Thanks! Have a wonderful cruise, our roll call will be watching your group sailaway so be sure to wave!:) Link to comment Share on other sites More sharing options...
HamOp Posted April 22, 2012 Author #5 Share Posted April 22, 2012 That's nice to know.. I never knew that a carry on would be restricted on HAL..Would you care to tell us what size is allowed? Thanks.. Thanks Betty From what I can tell, HAL would let you carry on anything you can lug. The problem is with the Terminal Security. The X-Ray scanner is the same as at an airport, and the max size is 21 inches by 17 inches. Weight is not a problem. So, if you can get it on an airplane, you can take it thru the terminal. No mention was made as to if a hand inspection would be done for oversized bags. Link to comment Share on other sites More sharing options...
mariner Posted April 22, 2012 #6 Share Posted April 22, 2012 New Yorkers are very helpful. Checking in at the pier should never be a problem no matter the size of your bag. Give it to the longshoreman with a tip if it's too big. Link to comment Share on other sites More sharing options...
bob brown Posted April 22, 2012 #7 Share Posted April 22, 2012 Couldn't they send it down with the checked bags, if it was oversized and did not fit the carryon scanners? Of course, it would be better to know the limit and send it as checked baggage in the first place...... edit: of course, it goes without saying you would not send valuables, meds, or fragile items in checked baggage..... Link to comment Share on other sites More sharing options...
PathfinderEss Posted April 22, 2012 #8 Share Posted April 22, 2012 From what I can tell, HAL would let you carry on anything you can lug. The problem is with the Terminal Security. The X-Ray scanner is the same as at an airport, and the max size is 21 inches by 17 inches. Weight is not a problem. So, if you can get it on an airplane, you can take it thru the terminal. No mention was made as to if a hand inspection would be done for oversized bags. I have seen them go thru oversized luggage when it won't go thru the scanner, but that is in San Deigo. Link to comment Share on other sites More sharing options...
vivavegas Posted April 22, 2012 #9 Share Posted April 22, 2012 I had a nice experience on the phone today. Wasn't sure about the size of my carry on, so I called HAL to see what the size restrictions were. Well, the girl on the phone said, anything you can carry is okay with us. Then I got to thinking, it's not HAL that does the screening, but the Port of New York Authority. So checking the internet I found the number for Manhattan Cruise Terminal Security. Called the number and got John. While he admitted he didn't know what size was allowable, he said he was watching the screening line on a monitor as we spoke. He said "tell you what, here is my direct number. I'll go out and measure the size and you call me back in two minutes". When I called him back, he had the answer and as it turned out my carry on would not have been allowed. Thanks John, who ever you are. You went above and beyond IMHO. Every now and then you run across a good one! Thanks to John!:) Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted April 22, 2012 #10 Share Posted April 22, 2012 That was very nice of him to do that for you. We don't have large carry-ons so we have never had a problem with them going through security machines at the airports or the cruise terminals. Link to comment Share on other sites More sharing options...
Monsoonalblue Posted April 22, 2012 #11 Share Posted April 22, 2012 Love, love, love New York and New Yorkers - only experienced friendly, helpful and interesting people - what a nice man to help you like that and nice to hear. Link to comment Share on other sites More sharing options...
josie724 Posted April 22, 2012 #12 Share Posted April 22, 2012 Love, love, love New York and New Yorkers - only experienced friendly, helpful and interesting people - what a nice man to help you like that and nice to hear. Thank you, we get a bad rep, but most of us are helpful and friendly. Link to comment Share on other sites More sharing options...
jimbri Posted April 22, 2012 #13 Share Posted April 22, 2012 We are a pretty friendly group :). Link to comment Share on other sites More sharing options...
josie724 Posted April 22, 2012 #14 Share Posted April 22, 2012 We are a pretty friendly group :). Some more than others, especially some on the subway ;) Link to comment Share on other sites More sharing options...
TITISSA Posted April 22, 2012 #15 Share Posted April 22, 2012 I had a nice experience on the phone today. Wasn't sure about the size of my carry on, so I called HAL to see what the size restrictions were. Well, the girl on the phone said, anything you can carry is okay with us. Then I got to thinking, it's not HAL that does the screening, but the Port of New York Authority. So checking the internet I found the number for Manhattan Cruise Terminal Security. Called the number and got John. While he admitted he didn't know what size was allowable, he said he was watching the screening line on a monitor as we spoke. He said "tell you what, here is my direct number. I'll go out and measure the size and you call me back in two minutes". When I called him back, he had the answer and as it t urned out my carry on would not have been allowed. Thanks John, who ever you are. You went above and beyond IMHO. What a great story :D Link to comment Share on other sites More sharing options...
Boytjie Posted April 22, 2012 #16 Share Posted April 22, 2012 Some more than others, especially some on the subway ;) Oh, so we have crossed paths? :D Link to comment Share on other sites More sharing options...
jimbri Posted April 22, 2012 #17 Share Posted April 22, 2012 Originally Posted by josie724 Some more than others, especially some on the subway ah so that was you!! :) Link to comment Share on other sites More sharing options...
Rare styles27 Posted April 22, 2012 #18 Share Posted April 22, 2012 Couldn't they send it down with the checked bags, if it was oversized and did not fit the carryon scanners? Of course, it would be better to know the limit and send it as checked baggage in the first place...... edit: of course, it goes without saying you would not send valuables, meds, or fragile items in checked baggage..... Bob, the reason we always carry on our garment bag is that most cruiseline's don't allow them to go with the checked baggage because of the hangers/handle on top. Here's a quote from the "before you go" on their site. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. I have 2 garment bags and both of them have the wire hanger/handle on the top. If we weren't dressing for formal nights I wouldn't even bother taking it. Link to comment Share on other sites More sharing options...
Love the beach Posted April 22, 2012 #19 Share Posted April 22, 2012 Originally Posted by josie724 Some more than others, especially some on the subway ah so that was you!! :) Must have been really delicious chips! :) Link to comment Share on other sites More sharing options...
bob brown Posted April 22, 2012 #20 Share Posted April 22, 2012 Some more than others, especially some on the subway ;) Hey!! I resemble that remark!;):D Link to comment Share on other sites More sharing options...
josie724 Posted April 22, 2012 #21 Share Posted April 22, 2012 Hey!!I resemble that remark!;):D :D Spoken like a true New Yorker. Link to comment Share on other sites More sharing options...
bob brown Posted April 22, 2012 #22 Share Posted April 22, 2012 Bob, the reason we always carry on our garment bag is that most cruiseline's don't allow them to go with the checked baggage because of the hangers/handle on top. Here's a quote from the "before you go" on their site. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. I have 2 garment bags and both of them have the wire hanger/handle on the top. If we weren't dressing for formal nights I wouldn't even bother taking it. Couldn't the hangar be tucked inside the opening on the top? Either way, a garment bag may be flexible enough to allow it to get thru the carryon scanner..... Link to comment Share on other sites More sharing options...
bob brown Posted April 22, 2012 #23 Share Posted April 22, 2012 :D Spoken like a true New Yorker. Thank you! :) I think....:p Link to comment Share on other sites More sharing options...
Rare styles27 Posted April 22, 2012 #24 Share Posted April 22, 2012 Couldn't the hangar be tucked inside the opening on the top?Either way, a garment bag may be flexible enough to allow it to get thru the carryon scanner..... Yes it definitely could, but I hate sending it with the checked baggage because the main reason I bring it is to keep our formal clothes as wrinkle free and pressed as possible. I know, it's silly.:o:D John keeps saying "we don't have to dress for formal night"...oh no, I'm not letting him off that easy. I'll figure it out. lol Link to comment Share on other sites More sharing options...
babywewe Posted April 24, 2012 #25 Share Posted April 24, 2012 Hey!!I resemble that remark!;):D Hey, are you THAT guy on the E train? You know...selling batteries. Link to comment Share on other sites More sharing options...
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