Bonnie - UK B2B Discount dispute

[lexdisic]

Hi Bonnie

 

I am looking to book a B2B which qualifies for £300 discount per segment. Guatemala are saying to my TA that the discount is for the stateroom and is £150 per passenger per segment. I would like to draw your attention to the Azamara UK website from which I have copied the following T&C's

 

1.Extended Voyages savings are per voyage when booking consecutive Azamara Club Cruises voyages.

2.Extended Voyages savings are combinable with most other offers – some restrictions apply.

3.Savings are in GBP / EURO per person, and based on double occupancy per stateroom. Back to back savings for sailings 8 nights or shorter are £200/€200 and for sailings 9 nights or longer £300/€300 for 9 days or more.

 

There is no mention of the discount being per stateroom and no mention of £150 per passenger, but are insisting to my TA that it is. Could you please :-

 

1) clarify whether it is or isnt per passenger

 

2) If it is £300 per passenger, could you inform Guatemala that it is so my TA can book the B2B

 

3) If it is per stateroom, could you tell me so and amend what appears to be a deceptively worded document on the website.

 

This will be my first Azamara cruise if I go ahead and book, but dont really relish the thought that for booking so early (April 2016), I am being rewarded with misleading information.

 

Thanks in advance for your attention.

[uktog]

Hi Bonnie

 

I am looking to book a B2B which qualifies for £300 discount per segment. Guatemala are saying to my TA that the discount is for the stateroom and is £150 per passenger per segment. I would like to draw your attention to the Azamara UK website from which I have copied the following T&C's

 

1.Extended Voyages savings are per voyage when booking consecutive Azamara Club Cruises voyages.

2.Extended Voyages savings are combinable with most other offers – some restrictions apply.

3.Savings are in GBP / EURO per person, and based on double occupancy per stateroom. Back to back savings for sailings 8 nights or shorter are £200/€200 and for sailings 9 nights or longer £300/€300 for 9 days or more.

 

There is no mention of the discount being per stateroom and no mention of £150 per passenger, but are insisting to my TA that it is. Could you please :-

 

1) clarify whether it is or isnt per passenger

 

2) If it is £300 per passenger, could you inform Guatemala that it is so my TA can book the B2B

 

3) If it is per stateroom, could you tell me so and amend what appears to be a deceptively worded document on the website.

 

This will be my first Azamara cruise if I go ahead and book, but dont really relish the thought that for booking so early (April 2016), I am being rewarded with misleading information.

 

Thanks in advance for your attention.

 

Agree, I was about to query this having just been quoted £300 per stateroom, I am afraid as their website shows the above that you have correctly copied, Azamara are I suspect in breach of UK advertising regulations if it is per stateroom

[BBMacLaird]

Let me inquire and I'll get back to you as soon as possible.

Bonnie

[lexdisic]

Let me inquire and I'll get back to you as soon as possible.

Bonnie

 

Thank you Bonnie

[BBMacLaird]

Let me inquire and I'll get back to you as soon as possible.

Bonnie

 

------

The UK MD says he'll have an answer on Monday.

bb

[lexdisic]

------

The UK MD says he'll have an answer on Monday.

bb

 

 

Good news I hope :)

 

Thanks

[tgg]

The US website clearly states that the discount is per stateroom, not per person:

 

"At Azamara, loyalty does not go unnoticed. Especially guests who travel with us on longer or more frequent voyages. Book an eight-night or shorter voyage and we’ll reduce your fare by $300 per voyage/per stateroom. For voyages of nine nights or longer, the savings grow to $400 per voyage/ per stateroom. See how quickly savings grow with each voyage you add."

[cruzsnooze]

The US website clearly states that the discount is per stateroom, not per person:

 

"At Azamara, loyalty does not go unnoticed. Especially guests who travel with us on longer or more frequent voyages. Book an eight-night or shorter voyage and we’ll reduce your fare by $300 per voyage/per stateroom. For voyages of nine nights or longer, the savings grow to $400 per voyage/ per stateroom. See how quickly savings grow with each voyage you add."

This is as clear as mud. Is it any cruise or only B2B?

[tgg]

This is as clear as mud. Is it any cruise or only B2B?

 

This thread is about b2b.

[shamansue]

This thread is about b2b.

 

True,but not all b2b,GTY staterooms do NOT qualify !

[shamansue]

This is as clear as mud. Is it any cruise or only B2B?

 

B2B,but not GTY staterooms,they do NOT qualify !

[ceejilly]

Hi Bonnie

 

I am looking to book a B2B which qualifies for £300 discount per segment. Guatemala are saying to my TA that the discount is for the stateroom and is £150 per passenger per segment. I would like to draw your attention to the Azamara UK website from which I have copied the following T&C's

 

1.Extended Voyages savings are per voyage when booking consecutive Azamara Club Cruises voyages.

2.Extended Voyages savings are combinable with most other offers – some restrictions apply.

3.Savings are in GBP / EURO per person, and based on double occupancy per stateroom. Back to back savings for sailings 8 nights or shorter are £200/€200 and for sailings 9 nights or longer £300/€300 for 9 days or more.

 

There is no mention of the discount being per stateroom and no mention of £150 per passenger, but are insisting to my TA that it is. Could you please :-

 

1) clarify whether it is or isnt per passenger

 

2) If it is £300 per passenger, could you inform Guatemala that it is so my TA can book the B2B

 

3) If it is per stateroom, could you tell me so and amend what appears to be a deceptively worded document on the website.

 

This will be my first Azamara cruise if I go ahead and book, but dont really relish the thought that for booking so early (April 2016), I am being rewarded with misleading information.

 

Thanks in advance for your attention.

 

My wife and I have booked two b2b cruises this year, the first one booked direct with Azamara, their confirmation invoice shows a £200 b2b discount against the lead passenger for the first segment and a further £200 discount again against the lead passenger for the second segment. The second b2b cruise was booked with a well known midlands TA whose booking summary shows the exact same discounts on both segments. For clarity all segments are of a 8 day and lower duration. By virtue of the discounts being set against the lead passenger only, it infers that it is per stateroom and not per passenger. Hope this is of help. Craig

[lexdisic]

Just to clarify :-

 

This offer is on the UK website. We are booking from UK

 

This is a full price sailing with no OBC available for it to be combined with.

 

The potential booking is not a GTY and has been confirmed that it qualifies for the B2B discount.

 

If you read highlighted part of my post it clearly says "savings per person" and NOT stateroom or lead passenger only.

 

We had decided to look at the cruises (2 x 16 days) and splurge on a suite as it will be the last of the longer cruises we take before retirement dictates we cut our cloth accordingly. With the discount that was advertised ie per person, the price fell into our budget - just.

In the grand scheme of things, £600 ($1000), is not an excessive amount of shortfall on a £14,500 ($23,000) booking (approx 4%), but it could be a deal breaker for us as it will take us over our budget. Had we have realised that the discount only applied to the lead passenger/stateroom in the first place, we would not have considered the sailings and hence we would not have had our excitement dampened by mis-leading information in the T&C's.

 

A further anomaly on the website shows "free flights or 2 for 1 offers on flights on selected sailings. The cruise only price has remained the same whereas the "free flight" price has increased :confused:.

 

CEEJILLY - When did you book your B2B ? The present promotion I am referring to is running from !st June to 31st July - did you get any other benefits? Did you see in the T&C.s if it mentioned "lead passenger discount" or just when you received the invoice?

 

Hopefully Bonnie can get this favourably resolved with the UK MD - if not, then at least get clarity on the T&C's so that no-one else is unexpectedly duped.

[tgg]

True,but not all b2b,GTY staterooms do NOT qualify !

 

News to me. I'm booked on a b2b in August in a guarantee cabin and my b2b discount is right there on the invoice. Perhaps it's different in the UK.

[lexdisic]

News to me. I'm booked on a b2b in August in a guarantee cabin and my b2b discount is right there on the invoice. Perhaps it's different in the UK.

 

 

 

There are different promotions and conditions depending on which side of the pond as well as which itineraries are involved. Not a "one fits all" - goes for all the cruise lines, hence why alot of UK people use a US TA if they can to get a better deal. I must admit, I've never heard of a US citizen using a UK TA to get a bargain - I wonder why :rolleyes:

[tgg]

There are different promotions and conditions depending on which side of the pond as well as which itineraries are involved. Not a "one fits all" - goes for all the cruise lines, hence why alot of UK people use a US TA if they can to get a better deal. I must admit, I've never heard of a US citizen using a UK TA to get a bargain - I wonder why :rolleyes:

 

There are several cruise lines that have great last minute bargains that they sell off through non-US travel agents. These sailings, mainly in Europe or the British Isles, are easier for European passengers to take advantage of because the airfares will be much lower than a last minute flight from the US.:)

[lexdisic]

There are several cruise lines that have great last minute bargains that they sell off through non-US travel agents. These sailings, mainly in Europe or the British Isles, are easier for European passengers to take advantage of because the airfares will be much lower than a last minute flight from the US.:)

 

Although you are right regarding airfares and last minute deals, it works both ways, but I was referring to standard deals not subject to last minute complications that UK pax will seek out a US TA - this of course is another subject perhaps not for this thread as the detail being discussed regards an offer made by AZ UK for AZ UK customers on the AZ UK website.

[mandymay]

News to me. I'm booked on a b2b in August in a guarantee cabin and my b2b discount is right there on the invoice. Perhaps it's different in the UK.

 

I'm booked b2b on the Quest 20th August & 1st September US,TA.

O/V GTY

Azamara refused to honour the b2b discount as they had discounted the cruise price on there web site & I could take it or leave it,which is the fairly standard shore side attitude that I have come to expect from Az

How they EVER get new pax is beyond me!

[lexdisic]

I'm booked b2b on the Quest 20th August & 1st September US,TA.

O/V GTY

Azamara refused to honour the b2b discount as they had discounted the cruise price on there web site & I could take it or leave it,which is the fairly standard shore side attitude that I have come to expect from Az

How they EVER get new pax is beyond me!

 

Another difference between UK and US. The latest promo quotes :-

 

2.Extended Voyages savings are combinable with most other offers – some restrictions apply.

 

9.Extended Voyages savings are not applicable to Travel Agent Rates/Interline Rates/Nett Tour Op Rates/Gross Tour Op Rates/Closed User or any form of Non-Revenue price programs for example but not exclusive to: Seminars at Sea, Perishable Inventory, Complimentary prize winner staterooms.

 

No mention of GTY being a restriction

 

It seems cruise lines are lagging behind other industries when it comes to business done on the internet. Hotel bookings are a typical example of rates being universal wherever you are domicile - and a cruise is a floating hotel. So why cant cruise lines be the same ?

I hope they dont tell me to take it or leave it - if they do - my circumstances may dictate the answer :(

[scorpio123456]

I'm booked b2b on the Quest 20th August & 1st September US,TA.

O/V GTY

Azamara refused to honour the b2b discount as they had discounted the cruise price on there web site & I could take it or leave it,which is the fairly standard shore side attitude that I have come to expect from Az

How they EVER get new pax is beyond me!

 

I did same thought UK TA same result.

[lexdisic]

I did same thought UK TA same result.

 

Looks now as if they're making up the rules as they go along and we as customers are the last to know that change has happened and they are still advertising the perks that no longer apply. Smacks a bit of what Celebrity have been doing lately and the main reason I have walked away from them.

[ceejilly]

Just to clarify :-

 

This offer is on the UK website. We are booking from UK

 

This is a full price sailing with no OBC available for it to be combined with.

 

The potential booking is not a GTY and has been confirmed that it qualifies for the B2B discount.

 

If you read highlighted part of my post it clearly says "savings per person" and NOT stateroom or lead passenger only.

 

We had decided to look at the cruises (2 x 16 days) and splurge on a suite as it will be the last of the longer cruises we take before retirement dictates we cut our cloth accordingly. With the discount that was advertised ie per person, the price fell into our budget - just.

In the grand scheme of things, £600 ($1000), is not an excessive amount of shortfall on a £14,500 ($23,000) booking (approx 4%), but it could be a deal breaker for us as it will take us over our budget. Had we have realised that the discount only applied to the lead passenger/stateroom in the first place, we would not have considered the sailings and hence we would not have had our excitement dampened by mis-leading information in the T&C's.

 

A further anomaly on the website shows "free flights or 2 for 1 offers on flights on selected sailings. The cruise only price has remained the same whereas the "free flight" price has increased :confused:.

 

CEEJILLY - When did you book your B2B ? The present promotion I am referring to is running from !st June to 31st July - did you get any other benefits? Did you see in the T&C.s if it mentioned "lead passenger discount" or just when you received the invoice?

 

Hopefully Bonnie can get this favourably resolved with the UK MD - if not, then at least get clarity on the T&C's so that no-one else is unexpectedly duped.

 

Lexdisic - our bookings were also made in the UK as a X-GTY booking last year with no other benefits or OBC. Having read the T&C's I cannot find the sentence that you refer to:confused: Our initial b2b was booked at the Cruise Show where we were informed by a sales rep of the b2b discount. Sorry I can't be any wiser.

[lexdisic]

Lexdisic - our bookings were also made in the UK as a X-GTY booking last year with no other benefits or OBC. Having read the T&C's I cannot find the sentence that you refer to:confused: Our initial b2b was booked at the Cruise Show where we were informed by a sales rep of the b2b discount. Sorry I can't be any wiser.

 

Thanks for getting back. If you go to

 

http://www.azamaraclubcruises.co.uk/news-and-offers/cruise-deals/terms-and-conditions.aspx

 

 

 

3) refers to the per person quote

[ceejilly]

Lexdisic -

[ceejilly]

Lexdisic - Oops pressed the wrong button. I managed to find the ruling and it does seem as quoted to be per person but then says per stateroom:confused: I think it's been badly written and needs to be corrected. Reminds me of the 'All Inclusive' and 'More Inclusive' cruising debacle:(