Royal Caribbean.com is on vacation

[ERIE 13]

Huh! What the heck goes on with this web site.

[spiritkat090909]

Well I HOPE they took it down to FIX it!! :D

[OfTheSeasCruiser]

Just had that happen to me, but when I refreshed the page, it was no longer there and everything loaded properly.

Edited September 8, 2014 by OfTheSeasCruiser

[geocruiser]

Happened to me too! I just want to know where RCCL goes on its vacation!!

[deliver42]

It seems that all cruise companies websites are awful in various ways.They'd be better off hiring a bunch of kids to set them up, because the IT teams they now have are incompetent.RCCL, X,Princess, Carnival,NCL, and the worst of them all, MSC.

[leaveitallbehind]

Has been off and on all day. Some functions will work, others will not - including the C & A log in.

[thegima]

I've never really had any trouble with the website other than it being down from time to time.

 

You'd like to think they were just maintaining this old website while they were working on a new design from scratch that would function like 2014 and not 2004 -- but that likely isn't the case. :rolleyes:

[OfTheSeasCruiser]

I've never really had any trouble with the website other than it being down from time to time.

 

You'd like to think they were just maintaining this old website while they were working on a new design from scratch that would function like 2014 and not 2004 -- but that likely isn't the case. :rolleyes:

 

I would be amazing if they just did a little updating here and there on their website. Some things on the website are still the same as when we booked our first cruise in 2003 on Explorer. (Especially the Cabin Pictures!) :eek:

Edited September 8, 2014 by OfTheSeasCruiser

[bigeagle12]

I can't get to my reservations on Carnival or Royal.

 

 

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[KMagz]

A website like that is an incredibly complex beast. Firewalls, SSL certificates, load balancers, servers, databases, disk arrays, redundant communications, disaster recovery, backups.... And all that being said:

 

RCCL'S STINKS! :)

Edited September 8, 2014 by KMagz

[LissyTx]

I would be amazing if they just did a little updating here and there on their website. Some things on the website are still the same as when we booked our first cruise in 2003 on Explorer. (Especially the Cabin Pictures!) :eek:

 

 

You are so right about the pictures! I have to always remind myself that the cabin has always looked better in person than in the picture as the picture always gives me pause when booking!

 

 

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[thegima]

Yea, quite complex as with most large corporate websites. It just becomes harder and harder to integrate new security measures into an old design. The way people are browsing on mobile devices as opposed to PC's 5-10 years ago has changed a lot.

 

Half the time the prices on the mobile website are different than the full website (for me anyway). It'd be nice to have something updated that wasn't so cumbersome to sift through when looking at cruises on both a mobile device and the desktop/laptop. It would probably help the folks on their end too and decrease problems calls.

 

It's a major investment though and would require a LOT of work and paying people overtime to meet deadlines. Until something major happens which requires more work than it's worth to update or some security breach in processing information this is the website we'll be stuck with.. ;)

[golfpccc]

They'd better be fixing all their problems!! So far in the past week, I have had 4 cruises re-priced and one canceled, after full final payment was made, by RCI! There seems to be a huge glitch in their system. She was told that when you call or go into the agent site to do anything on a reservation that has been special priced that it will re-price the cruise fare. My TA has had to spend several hours and days trying to get everything back to the right amounts.

[renjrusa]

Its seems the President is worried and sending the top people to fix the website problems!!!! Oh no not again......

[shirleygallegos60]

I tried 30 minutes, couldn't get on!!

[Justmekaren918]

Not to mention all the multiple layers of code in each page, and it all being built by contractors who have nothing to gain other than weekly pay!

[dancinman66]

Good ol IT department strikes again

No doubt about em

 

 

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[Justmekaren918]

I need to get my beverage package bought! I believe cut-off is 4 days before sail!

[Artemis908]

Every page goes to customer support - brilliant

[rhuntington3]

I need to get my beverage package bought! I believe cut-off is 4 days before sail!

 

Correct. If you hare still having issues, try clearing your brower's cache and then quit and relaunch your browser.

[Life is Good Cruising]

I've cleared my cookies, rebooted, using Google Chrome and still can not get log in to get into the Cruise Planner *all day *. I can see cruises to book and all their wow sales, that's about it.

Edited September 9, 2014 by Life is Good Cruising

[JAYRAY1259]

The people who set that website up are the same one's that designed the Obama Care site. They have had issues with it at least since I signed up as a Crown and Anchor Gold member back in 1996. I am now an Emerald member and it still sucks. LOL. Although it's not a LOL moment when your trying to access information about your upcoming cruise and attempting to buy different packages and shore excursions, e.g.

[echick]

Just had that happen to me, but when I refreshed the page, it was no longer there and everything loaded properly.

 

I, too, was able to get the page to load properly by just refreshing the page. thanks!!

[lady_cruiser]

I cleared my cookies and it seemed to help. At least I was able to get access royal Caribbean on line last night and check my bookings.

[dancinman66]

It's back. Who know for how long though

 

 

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