Heather1972 Posted January 31, 2015 #1 Share Posted January 31, 2015 I'm trying to update the pricing on our Alaska cruise to reflect today's promotion. I have been on hold for so long (2 hours!), my phone died. Anyone else on hold forever or are you getting through to a person?? Link to comment Share on other sites More sharing options...
mzcookiiebee520 Posted January 31, 2015 #2 Share Posted January 31, 2015 Omg yes! I called last night because the price of my cruise went down and I was on hold for at least an hour and a half! Link to comment Share on other sites More sharing options...
don't-use-real-name Posted January 31, 2015 #3 Share Posted January 31, 2015 Last day of the BIG 3 promotion expect wait time to go exponentially crazy with all the last minute bookings - but wait don't hang up to start all over at the bottom of the holding list. As Norwegian on some of it calls says "Hang in there (like a Norwegian)" ! Good luck - hope the stateroom that you desire is not sold out ! Link to comment Share on other sites More sharing options...
flnew2cruise Posted January 31, 2015 #4 Share Posted January 31, 2015 I called first thing this morning. Was only on hold for a few minutes before they picked up. Saved some money rebooking a cruise I already had. Link to comment Share on other sites More sharing options...
Heather1972 Posted January 31, 2015 Author #5 Share Posted January 31, 2015 Back from errands so I can now spend my afternoon on hold! LOL Ugh... now I can't even get on hold since all I get is a busy signal. Link to comment Share on other sites More sharing options...
ncklhaus Posted January 31, 2015 #6 Share Posted January 31, 2015 I had tried to get through for a few hours before I finally did. I've been on hold for just over an hour so far. Patiently waiting.:) Link to comment Share on other sites More sharing options...
Partyatsea Posted January 31, 2015 #7 Share Posted January 31, 2015 Just got of the phone with our PCC and she said they are having major phone issues today on top of high volume due to the over lapping promos. Link to comment Share on other sites More sharing options...
elizamar Posted January 31, 2015 #8 Share Posted January 31, 2015 I gave up after 1 hr 20 min Link to comment Share on other sites More sharing options...
Level six Posted January 31, 2015 #9 Share Posted January 31, 2015 I gave up after 2 hours on hold.............probably will not sail on NCL again, very poor customer service Link to comment Share on other sites More sharing options...
Heather1972 Posted January 31, 2015 Author #10 Share Posted January 31, 2015 I'm beginning to think the plan is to not answer calls and then they don't actually have to honor the sale. ;) I just want to get updated pricing on my booked cruise. I'd possibly book another, but I can't even enjoy looking anything up on their website because it is either really slow or doesn't load at all. *3 hours on hold today* Link to comment Share on other sites More sharing options...
Shawnino Posted January 31, 2015 #11 Share Posted January 31, 2015 I gave up after 2 hours on hold.............probably will not sail on NCL again, very poor customer service I'm sticking it out. Last company I sailed with kept telling us to "get into the spirit of it". I wound up getting arrested for murder, arson, and assault. I'm never sailing Viking River Cruises again. Link to comment Share on other sites More sharing options...
Level six Posted January 31, 2015 #12 Share Posted January 31, 2015 I'm sticking it out.Last company I sailed with kept telling us to "get into the spirit of it". I wound up getting arrested for murder, arson, and assault. I'm never sailing Viking River Cruises again. haha, love it, but Shawnino, we are on the same cruise together, now I am really nervous!! Hopefully see you soon, with all the weather coming, flying out of JFK might be crazy!! Link to comment Share on other sites More sharing options...
jd1966 Posted January 31, 2015 #13 Share Posted January 31, 2015 Their website is unusable too!!!!!!!!!! Link to comment Share on other sites More sharing options...
Ex-Calgarian Posted January 31, 2015 #14 Share Posted January 31, 2015 After being on hold for 2 hours, got disconnected. Website is atrocious and the way it is set up, I can't do what I want to do without talking to NCL directly. Awful customer service. Link to comment Share on other sites More sharing options...
slei15 Posted January 31, 2015 #15 Share Posted January 31, 2015 Took me 30 minutes to get through this morning to make sure the deal was what I thought...Then took my travel agent an hour and a half to get through and an hour talking to them to make the change...Ended up getting the booked cruise with the drink package and kids free, so it was worth all the time! Link to comment Share on other sites More sharing options...
Heather1972 Posted January 31, 2015 Author #16 Share Posted January 31, 2015 Well I stayed on hold until my phone died... 1.5 hours. This is a major PITA. Even if I wanted to just book a cruise, I'd have to call to get the AARP discount& free beverage package combined, since it won't work online. They need to figure this stuff out in advance so that people are not on hold for hours. Link to comment Share on other sites More sharing options...
GoofyCrew Posted January 31, 2015 #17 Share Posted January 31, 2015 I'm beginning to think the plan is to not answer calls and then they don't actually have to honor the sale. ;) I just want to get updated pricing on my booked cruise. I'd possibly book another, but I can't even enjoy looking anything up on their website because it is either really slow or doesn't load at all. *3 hours on hold today* I am also wondering if it was just some kind of ploy. I know other companies do it. Was trying to look on their site to see what we might book next but can barely navigate from one page to the next. I hope, as a measure of good faith, they extend the sale for another day or two for those who are having issues. Link to comment Share on other sites More sharing options...
darwinsrule Posted January 31, 2015 #18 Share Posted January 31, 2015 Stick with it people. By the sounds of it they have everyone in they can. Called our PCC at his extension, wasn't expecting him to be in but he picked right up. Two minutes on the phone and let him go do what he needed to do. Got the updated invoice an hour later saving 1k and kept the $200 obc. :D Just wish we had the money to book another cruise. Sent from my GT-P3113 using Forums mobile app Link to comment Share on other sites More sharing options...
Bird in Jersey Posted January 31, 2015 #19 Share Posted January 31, 2015 I started calling at 9:08AM-hung up at 9:17AM(house phone) and switched to my cell phone in my car-plugged into my charger. Once I got to my moms(great visit, caught up on stuff), I used her cell phone plug. I was on the phone from 9:20AM and the call was picked up at 11:10AM. Rebooked and took advantage of the savings. Off the phone by 12Noon Well worth the wait!! Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted January 31, 2015 #20 Share Posted January 31, 2015 I gave up after 2 hours on hold.............probably will not sail on NCL again, very poor customer service that is sorta like me basing my full expectations of Target only on how it is inside the store on Black Friday:rolleyes: Link to comment Share on other sites More sharing options...
xcell Posted January 31, 2015 #21 Share Posted January 31, 2015 Busy signal trying to call in... Oh well, win some lose some... Maybe the promo will be the same tomorrow or better or worse? Link to comment Share on other sites More sharing options...
Freespir8 Posted January 31, 2015 #22 Share Posted January 31, 2015 I finally got through to my TA after waiting on hold for 45 minutes again. This time they stated that NCL's lines were working now. She tried to get through the first time with a busy signal and then tried another number that allowed her to get through. There is a hour wait time and she will handle it and get back to me once handled. At least the call has now been made and grateful I have a TA today to handle it from here on out. She will send me a confirmation within 2 hours. WOW...this is some crazy stuff. As others have mentioned though, for the cost savings, it is well worth the wait. Link to comment Share on other sites More sharing options...
Level six Posted January 31, 2015 #23 Share Posted January 31, 2015 that is sorta like me basing my full expectations of Target only on how it is inside the store on Black Friday:rolleyes: No, not really, you haven't had the interactions with NCL that I have so you can stop rolling your eyes. I am NOT judging it on THIS experience, but the overall experience. I hope yours was better!:) Link to comment Share on other sites More sharing options...
Shawnino Posted January 31, 2015 #24 Share Posted January 31, 2015 haha, love it, but Shawnino, we are on the same cruise together, now I am really nervous!! Hopefully see you soon, with all the weather coming, flying out of JFK might be crazy!! My wife keeps me on a very short leash these days. Her mom will be there too. They used to be Party girls. (Of course, in the USSR, the meaning is rather different...) You have received some very slipshod customer service. I hope your cruise will be so fantastic your frustrations will fade from memory. Looking forward to meeting in person! Link to comment Share on other sites More sharing options...
Maddysdaddy Posted January 31, 2015 #25 Share Posted January 31, 2015 I was on hold hearing about "how we'll be with you shortly" for an hour and thirty eight minutes before their line went dead. Tried again and spent just under 45 minutes before the same thing happened. Now I'm at 28 minutes and still hearing about how I should share my memorable NCL experiences on social media - thinking they might not want me to share this.... Link to comment Share on other sites More sharing options...
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