Really? You are quitting cruising?

[shapatack0]

Any smart business (which most are) would have had something similar to this on their sign: We reserve the right at any time to modify or discontinue this offer.

 

Great, they can modify or discontinue the offer at any time. But not after they take my money! And they certainly then can't refuse to give me my money back after I've paid for something that they're no longer giving me.

[hawkeyetlse]

And they certainly then can't refuse to give me my money back after I've paid for something that they're no longer giving me.

Do you in fact have a cruise booked in the next couple of months or are you arguing in the abstract here? If you do have a booking that you want to cancel, I would again encourage you to contact NCL. Again, I doubt it will be useful to accuse them of illegal behavior and to threaten them with legal action, but if you speak to the right person in the right way (i.e. maybe not the way you have been doing it in this thread), it is within their power to grant you a full refund of your cruise as a goodwill and goodbye gesture.

[met195]

If you are in the Haven you do not need to worry about it. You will not have the same room service that incurs a fee. Room service for you is part of the perks of the Haven and will be taken care of by your butler.

 

And no one should be mad at you for writing this. It was a fair question that you wanted an answer to.

 

Have a great cruise and enjoy the Haven.

 

 

Rochelle

 

Thank you so much :)

[shapatack0]

Do you in fact have a cruise booked in the next couple of months or are you arguing in the abstract here? If you do have a booking that you want to cancel, I would again encourage you to contact NCL. Again, I doubt it will be useful to accuse them of illegal behavior and to threaten them with legal action, but if you speak to the right person in the right way (i.e. maybe not the way you have been doing it in this thread), it is within their power to grant you a full refund of your cruise as a goodwill and goodbye gesture.

 

I do, in fact, have a cruise booked in two weeks on the Norwegian Getaway, so yes it does directly effect me (I'm even registered in the roll call if you want to check up on me). Further, my wife and I always use room service because we like to do excursions (again booked through NCL, I am not a penny pincher on cruises, I'm just not a dumb sheep ready to be shorn) and find them too early to do a whole breakfast production beforehand, so we like to quickly eat out on our balcony while the other one is getting ready. So yes, this does directly effect me, and yes I (and my wife) have called NCL, and yes we have gotten the same runaround BS that everyone else has about there is nothing they can do. And no, I am very polite, I do know how to speak to people, and I am well aware that threatening a low level grunt customer service rep (who can't even give the right information out in the first place) will get me nowhere. However I have no problem loudly and publicly posting (on a forum for cruise discussions) about the wrongness of what NCL is doing.

 

But thank you for the advice.

[NLH Arizona]

Great, they can modify or discontinue the offer at any time. But not after they take my money! And they certainly then can't refuse to give me my money back after I've paid for something that they're no longer giving me.

 

The money you paid, under your contract, was for passage only, nothing else. Everything else onboard can be changed and/or price raised without notice, because, if you think about it, you don't have to have room service, go to a specialty restaurant or purchase a drink, so it is your choice if you want to pay the fees for these or not. A fee, BTW, that they do let you know while you are onboard.

 

I suggest you contact your attorney if you feel that they are in breach of your contract and sue the heck out of NCL for all of your pain and suffering over the issue. But, before you do it, I would do some research, so that you know what the laws are.

[NLH Arizona]

And no, I am very polite, I do know how to speak to people, and I am well aware that threatening a low level grunt customer service rep (who can't even give the right information out in the first place) will get me nowhere.

I'm very polite...low level grunt. I can see that. Edited April 3, 2015 by NLH Arizona

[hawkeyetlse]

However I have no problem loudly and publicly posting (on a forum for cruise discussions) about the wrongness of what NCL is doing.

Thank you for the details of your personal situation. In my opinion, they are more compelling than any imaginary grocery store analogy. ;) As I have said, I understand why you are upset and you have the right to express your anger here. Some will agree with you, some will not. And I know you don't actually appreciate my advice, but here is some more for you: If you have escalated things as far as you care to with NCL, and you have no choice but to take this awful cruise on Getaway in 2 weeks, it may be time to resign yourself to your miserable fate and let go of the rage. Who knows, they may have discontinued the room service test by then. And if not, you'll still be paying less than those poor suckers on Breakaway. And you can always subtract the room service charge from your DSC if you are determined to balance the scales at least numerically. I'm OK with people doing this for the next couple of weeks (corresponding to how far in advance I think one could reasonably expect NCL to warn its customers about something like this), but anyone who is still using last month's price increases as an excuse to reduce their DSC six months or a year from now does not have my support (as if they care).

[shapatack0]

Thank you for the details of your personal situation. In my opinion, they are more compelling than any imaginary grocery store analogy. ;) As I have said, I understand why you are upset and you have the right to express your anger here. Some will agree with you, some will not. And I know you don't actually appreciate my advice, but here is some more for you: If you have escalated things as far as you care to with NCL, and you have no choice but to take this awful cruise on Getaway in 2 weeks, it may be time to resign yourself to your miserable fate and let go of the rage. Who knows, they may have discontinued the room service test by then. And if not, you'll still be paying less than those poor suckers on Breakaway. And you can always subtract the room service charge from your DSC if you are determined to balance the scales at least numerically. I'm OK with people doing this for the next couple of weeks (corresponding to how far in advance I think one could reasonably expect NCL to warn its customers about something like this), but anyone who is still using last month's price increases as an excuse to reduce their DSC six months or a year from now does not have my support (as if they care).

 

Well I certainly agree with you on that. I posted (I believe earlier in this thread) that I plan on, and am certain that I will, have a blast on my cruise in two weeks, as will my wife, because we've never been on a cruise (with any company) that we haven't had a blast on. And I've always loved NCL up until now, and recently convinced my mother and my wifes parents to book cruises with them. I'm sure I'll enjoy the cruise, and yes I will reduce the DSC by $7.95 for each of the three port days that we will likely order room service. And, notwithstanding that $7.95 reduction, I will probably still give an additional cash tip to my room steward like I have on my previous cruises when they've done a good job, assuming this one does a good job as well, and I will probably still tip a dollar or two to the person that delivers my room service, like I always have. Just because I plan on otherwise enjoying my cruise though does not mean that I won't continue to point out how wrong it is that NCL is doing this in this manner, and if NCL doesn't back down on this and in some measure admit that it was wrong here, then I'll be sailing RCL from now on.

 

I also think this is a good point to address a lot of the "NCL is hundreds of dollars cheaper than RCL" comments. I just don't find that to be true. On this cruise the prices of NCL and RCL for very similar itineraries (Freedom of the Seas for RCL) were very close at the time I booked. I booked the Getaway because I liked the Breakaway, but make no mistake, NCL has lost a good, "normally mini-suite booking, playing in the casino, wife shopping in the shops" customer in me and my wife over a stupid $7.95 fee. And I doubt I'm the only one.

[rvsullivan]

I do, in fact, have a cruise booked in two weeks on the Norwegian Getaway, so yes it does directly effect me (I'm even registered in the roll call if you want to check up on me). Further, my wife and I always use room service because we like to do excursions (again booked through NCL, I am not a penny pincher on cruises, I'm just not a dumb sheep ready to be shorn) and find them too early to do a whole breakfast production beforehand, so we like to quickly eat out on our balcony while the other one is getting ready. So yes, this does directly effect me, and yes I (and my wife) have called NCL, and yes we have gotten the same runaround BS that everyone else has about there is nothing they can do. And no, I am very polite, I do know how to speak to people, and I am well aware that threatening a low level grunt customer service rep (who can't even give the right information out in the first place) will get me nowhere. However I have no problem loudly and publicly posting (on a forum for cruise discussions) about the wrongness of what NCL is doing.

 

But thank you for the advice.

 

I wonder? If someone were able to get this cruise cancelled for you without penalty, is that what you wish?

[StolidCruiser]

And no, I am very polite, I do know how to speak to people, and I am well aware that threatening a low level grunt customer service rep (who can't even give the right information out in the first place) will get me nowhere.

 

The construct of this sentence speaks volumes about how you really conduct yourself and I would bet you a month's worth of room service there is nothing polite about it.

[shapatack0]

I wonder? If someone were able to get this cruise cancelled for you without penalty, is that what you wish?

 

Given that I have nonrefundable plane fair and hotel tickets, obviously not at this point. Although if I could get it cancelled, and the plane fare difference refunded (because it would involve a change in flight), then I would absolutely take the money and book on Royal Carribbean's FOTS that has a similar itinerary.

Edited April 3, 2015 by shapatack0

[Cuizer2]

But yet, you're hung up with what NCL took away from you which was nothing basically since you say you don't use room service anyway.

 

Sent from my SGH-T399 using Tapatalk

 

I never claimed NCL took anything away from me.

[Cuizer2]

The money you paid, under your contract, was for passage only, nothing else. Everything else onboard can be changed and/or price raised without notice, because, if you think about it, you don't have to have room service, go to a specialty restaurant or purchase a drink, so it is your choice if you want to pay the fees for these or not. A fee, BTW, that they do let you know while you are onboard.

 

I suggest you contact your attorney if you feel that they are in breach of your contract and sue the heck out of NCL for all of your pain and suffering over the issue. But, before you do it, I would do some research, so that you know what the laws are.

 

Why do you keep suggesting that people contact an attorney. Ambulance chasing not bringing in enough clients for you?

Edited April 3, 2015 by Cuizer2

[maywell]

Why do you keep suggesting that people contact an attorney. Ambulance chasing not bringing in enough clients for you?

 

Because if you feel that strongly that NCL owes you for whatever reason for changing the terms of the contract - Then filed a complaint with National Arbitration and Mediation (“NAM”) or Miami Dade civil court. Otherwise, just enjoy your cruise vacation. *shrug*

[Cuizer2]

Because if you feel that strongly that NCL owes you for whatever reason for changing the terms of the contract - Then filed a complaint with National Arbitration and Mediation (“NAM”) or Miami Dade civil court. Otherwise, just enjoy your cruise vacation. *shrug*

 

I never claimed NCL owed me anything.

 

P.S. - I added a shrug just for you ...

Edited April 3, 2015 by Cuizer2

[hawkeyetlse]

Given that I have nonrefundable plane fair and hotel tickets, obviously not at this point. Although if I could get it cancelled, and the plane fare difference refunded (because it would involve a change in flight), then I would absolutely take the money and book on Royal Carribbean's FOTS that has a similar itinerary.

There is no way that NCL would ever have accepted responsibility for fees relating to canceling/modifying your independent air travel and hotels, even if they allowed you to cancel your cruise for a full refund. You would need travel insurance for that sort of thing.

[maywell]

I never claimed NCL owed me anything.

 

P.S. - I added a shrug just for you ...

 

Here a couple of lovely quotes just for you -

Edited April 3, 2015 by maywell

[shapatack0]

There is no way that NCL would ever have accepted responsibility for fees relating to canceling/modifying your independent air travel and hotels, even if they allowed you to cancel your cruise for a full refund. You would need travel insurance for that sort of thing.

 

I never said they would. I was just asked if I would in fact cancel if given the opportunity. All I really want is for them to give me what they advertised that I paid for, it's really not that much to ask.

[Cuizer2]

Here a couple of lovely quotes just for you -

 

You keep forgetting - I don't use room service, so I have nothing to complain about and thus have not complained about it. You seem to be quite annoyed however by anyone who has a different opinion than yours.

[maywell]

You keep forgetting - I don't use room service, so I have nothing to complain about and thus have not complained about it. You seem to be quite annoyed however by anyone who has a different opinion than yours.

 

Wouldn't you get annoyed with people who stay complaining but do nothing about it? If you truly feel that NCL royally screw you of what you believe is your right either, do one or all of the following:

 

 

1.Sue them at Miami-Dade court for your losses and/or pain and suffering .

2. File a complaint with National Arbitration and Mediation (“NAM”) or Better Business Bureau (BBB)

2. Do not sail with them ever again.

 

 

To complain about UDP 18% and room service fees, that people on CC now know for days and can decide if they want to pay them or not - is a fools errand. There's opinions and there's needless whining - Everyone has a differing opinion and others show common courtesy to that; but to needless whine without fixing it yourself, thru other channels or just accept it and move on, is down right annoying. Other people who had differing opinions regarding the fees about gave some good advice earlier, use or not.

 

But you claim that room service fees doesn't affect you but you're still complaining about it, by saying its included free in the contract - Guess what? You are bother and complaining about it. I'm calling it out like I see it.

[shapatack0]

... *shrug*

 

[Diver2014]

I've never used room service and don't plan to so I could care less about the fee. The people who said they'd cancel their cruise or never cruise on NCL again because of how sneaky and horrible NCL is in taking their money makes me roll my eyes and say 'yeah, right!' I mean, c'mon, really? The CC Forums never cease to amaze and amuse me. :D

[maywell]

You keep forgetting - I don't use room service, so I have nothing to complain about and thus have not complained about it. You seem to be quite annoyed however by anyone who has a different opinion than yours.

 

Here the 2 most easy one I can find without chaining comments from others - Your own words regarding the contract -

 

A contract was entered into when the deposit was made. At that time, room service was included. NCL has made a unilateral change in the contract, which it cannot legally do. As proof, I suggest you research what happened when they tried to add a fuel surcharge. All the cruise lines were required to refund that money because it was not part of the contract between the passenger and the cruise line.

 

As to how NCL will keep tract of who purchased the cruise before the room service fee was imposed, that is NCL's problem. Just like with the DSC they will have to do it.

 

Verbal contracts are just as binding as written contracts, just harder to prove. The contract was entered into when the passenger accepted the offer and agreed to the terms by paying the deposit. The contract was not fulfilled until the cruise is over and the on board account is settled.

[maywell]

 

[maywell]

I've never used room service and don't plan to so I could care less about the fee. The people who said they'd cancel their cruise or never cruise on NCL again because of how sneaky and horrible NCL is in taking their money makes me roll my eyes and say 'yeah, right!' I mean, c'mon, really? The CC Forums never cease to amaze and amuse me. :D

 

Like I said in another thread - I'm glad I stuck to my instincts about NCL and didn't really pay attention to the negatives from the CC board because NCL as a whole been good fit to me so far. Because personally, the extras are avoidable, because there's a free or cheap/frugal alternatives especially on some NCL ships where there's 2 of the same type of complimentary places - that 1 more than other cruise lines...