LisaAtlCruiser Posted October 11, 2015 #1 Share Posted October 11, 2015 I decided to start booking my cruises directly with my C&A rep. So today my final payment is due and I am wondering if I need to call them. Or do they automatically just charge to the CC I used for the deposit. I cannot find anything in the documentation they sent me. I will call them later if need be. But my guess is I will get an answer way faster posting here. Link to comment Share on other sites More sharing options...
cruisinfanatic Posted October 11, 2015 #2 Share Posted October 11, 2015 (edited) I decided to start booking my cruises directly with my C&A rep. So today my final payment is due and I am wondering if I need to call them. Or do they automatically just charge to the CC I used for the deposit. I cannot find anything in the documentation they sent me. I will call them later if need be. But my guess is I will get an answer way faster posting here. you might get a reminder email, but it's up to you to pay for your cruise and get to the ship before it sails. How was it handled on all of your past cruises? Edited October 11, 2015 by SeaUs Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted October 11, 2015 Author #3 Share Posted October 11, 2015 you might get a reminder email, but it's up to you to pay for your cruise and get to the ship before it sails. How was it handled on all of your past cruises? My past cruises were booked with other TA's and final payment was automatically charged to the same card I used to book the cruise. I never had to keep track or be proactive in making sure it happened. The TA's handled it. Link to comment Share on other sites More sharing options...
Retired LEO Posted October 11, 2015 #4 Share Posted October 11, 2015 It is not automatic. You either have to pay online if you have that option or by calling them. Link to comment Share on other sites More sharing options...
Big Beer Gut Posted October 11, 2015 #5 Share Posted October 11, 2015 I decided to start booking my cruises directly with my C&A rep. So today my final payment is due and I am wondering if I need to call them. Or do they automatically just charge to the CC I used for the deposit. I cannot find anything in the documentation they sent me. I will call them later if need be. But my guess is I will get an answer way faster posting here. It's up to you to call and make final payment. Especially if you happen to have a very good price on the cruise. Maybe I'm paranoid, but I wouldn't be surprised if RCCL let the cheap reservations expire so that they can book higher price fares. Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted October 11, 2015 Author #6 Share Posted October 11, 2015 Just called and they changed the phone system. Very strange - now the number says it is the "Consumer Outreach". And you cannot just go directly to a representative - you have to leave a message and have them call you back. Not good...one reason I decided to book directly with C&A was they were so easy to reach and work with... I will call the other number listed on the RCCL website. Link to comment Share on other sites More sharing options...
Retired LEO Posted October 11, 2015 #7 Share Posted October 11, 2015 just called and they changed the phone system. Very strange - now the number says it is the "consumer outreach". And you cannot just go directly to a representative - you have to leave a message and have them call you back. Not good...one reason i decided to book directly with c&a was they were so easy to reach and work with... I will call the other number listed on the rccl website. (800) 526-9723 Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted October 11, 2015 Author #8 Share Posted October 11, 2015 (800) 526-9723 Thank you! On hold now :) Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted October 11, 2015 Author #9 Share Posted October 11, 2015 Thanks everyone - as usual you have been very helpful. I am all paid up now and I understand the process....and the difference in the phone numbers. Oh - and apparently they are all called "Consumer Outreach". Learned that too. Now off to cruising... Link to comment Share on other sites More sharing options...
Thetrail Posted October 12, 2015 #10 Share Posted October 12, 2015 Just called and they changed the phone system. Very strange - now the number says it is the "Consumer Outreach". And you cannot just go directly to a representative - you have to leave a message and have them call you back. Not good...one reason I decided to book directly with C&A was they were so easy to reach and work with... I will call the other number listed on the RCCL website. than it needs to be. You are responsible for final payment, period. You can logon to RCL website and make final payment online.:D Link to comment Share on other sites More sharing options...
LisaAtlCruiser Posted October 12, 2015 Author #11 Share Posted October 12, 2015 It would not let me make any payment online. Link to comment Share on other sites More sharing options...
Merion_Mom Posted October 12, 2015 #12 Share Posted October 12, 2015 It would not let me make any payment online. That is correct. You can only make payments online if you booked online. :) You did fine, Lisa. Bon Voyage! :) Link to comment Share on other sites More sharing options...
Retired LEO Posted October 12, 2015 #13 Share Posted October 12, 2015 than it needs to be. You are responsible for final payment, period. You can logon to RCL website and make final payment online.:D Only if you book online. Link to comment Share on other sites More sharing options...
MonDreamr1 Posted October 13, 2015 #14 Share Posted October 13, 2015 Only if you book online. Umm I've paid many a cruise booked onboard online without any issues. Just double checked my current bookings and the green make a payment button takes me to the page to enter my credit card info. I can't make any modifications, but they are more than happy to take my money for the cruise. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Merion_Mom Posted October 13, 2015 #15 Share Posted October 13, 2015 Umm I've paid many a cruise booked onboard online without any issues. Just double checked my current bookings and the green make a payment button takes me to the page to enter my credit card info. I can't make any modifications, but they are more than happy to take my money for the cruise. Sent from my iPhone using Tapatalk You can PAY online for a cruise that you BOOKED online. Link to comment Share on other sites More sharing options...
MonDreamr1 Posted October 13, 2015 #16 Share Posted October 13, 2015 (edited) You can PAY online for a cruise that you BOOKED online. These were all booked on a ship. Not the website. No issue paying for them online. Yes you can pay for one you booked online on the website. You can also pay for one booked onboard and by phone. Have done all three. Same payment screen shows for all of them on the booking online. Sent from my iPhone using Tapatalk Edited October 13, 2015 by MonDreamr1 Link to comment Share on other sites More sharing options...
Clarea Posted October 13, 2015 #17 Share Posted October 13, 2015 These were all booked on a ship. Not the website. No issue paying for them online. Yes you can pay for one you booked online on the website. You can also pay for one booked onboard and by phone. Have done all three. Same payment screen shows for all of them on the booking online. I've had the same experience (able to pay online for a phone booking), however for whatever reason, a booking sometimes gets marked in a way that prevents it from showing the "Payments" tab online. Others have reported the same thing, and C&A can't do anything about it. Link to comment Share on other sites More sharing options...
Havingfun2010 Posted October 13, 2015 #18 Share Posted October 13, 2015 You can PAY online for a cruise that you BOOKED online. If you book online, on the ship, on the phone with RCCL you can make a payment online. The only time you can't make a payment online is if you have a travel agent. Link to comment Share on other sites More sharing options...
SRV FAN Posted October 13, 2015 #19 Share Posted October 13, 2015 If you book online, on the ship, on the phone with RCCL you can make a payment online. The only time you can't make a payment online is if you have a travel agent. I have two open reservations.... Both booked over the phone with a Royal Caribbean rep. (As I have always done)... But one, I can make my payment online & the other one I can not. Guess it's how the phone rep set it up when I booked.... Link to comment Share on other sites More sharing options...
MonDreamr1 Posted October 13, 2015 #20 Share Posted October 13, 2015 I've had the same experience (able to pay online for a phone booking), however for whatever reason, a booking sometimes gets marked in a way that prevents it from showing the "Payments" tab online. Others have reported the same thing, and C&A can't do anything about it. RCCL's wonderful IT department strikes again. I swear they use the same designers as Target for the IT plan. :p Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now