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2016 Identity Captain, Hotel Director, Concierge, etc.

triptolemus

By triptolemus,
in Norwegian Cruise Line

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Ozzie's Mom

Ozzie's Mom

Posted
Posted
Concierge on Escape is David Contreras until March 12 when Adrian returns

 

We SERIOUSLY missed Adrian on our 2/20/16 cruise. We met David upon boarding, with a large group of other Haven guests. Never saw him again. Anything I needed, I went to the ladies at the Haven Concierge desk (THANK YOU, LILIBETH!). Never had a concierge ignore us before.

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OceanDreaming2

OceanDreaming2

Posted
Posted (edited)
Does anyone have info for the Pride of America? We're going on the trans-Pacific, SFO to Hawaii run March 15.

 

We leave Tuesday. Anyone know who we might have for a captain, HD, etc.? I promise to post post-drydock photos.

Edited by OceanDreaming2
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Uniall

Uniall

Posted
Posted
We SERIOUSLY missed Adrian on our 2/20/16 cruise. We met David upon boarding' date=' with a large group of other Haven guests. Never saw him again. Anything I needed, I went to the ladies at the Haven Concierge desk (THANK YOU, LILIBETH!). Never had a concierge ignore us before.[/quote']

 

Perhaps you are not familiar with the staffing protocols of NCL's mega ships.

When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet.

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jaja

jaja

Posted
Posted
Perhaps you are not familiar with the staffing protocols of NCL's mega ships.

When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet.

 

Good to know! Thanks for the info...;). How does it work on smaller ships...ie Gem....?. just curious..

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Uniall

Uniall

Posted
Posted (edited)
Good to know! Thanks for the info...;). How does it work on smaller ships...ie Gem....?. just curious..

 

The smaller ships (Sky, Sun, Dawn) just have the Concierge.

The medium Ships (Jewel Class) have a Concierge usually with an assistant.

The Mega ships (Epic, Breakaway, Getaway, Escape) have a Concierge plus 2 or 3 assistants (epending on how full the bookings)

 

Also, bear in mind that the Suite Butlers report to the Concierge not Housekeeping Director or Hotel Director.

Edited by Uniall
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Ozzie's Mom

Ozzie's Mom

Posted
Posted
Perhaps you are not familiar with the staffing protocols of NCL's mega ships.

When dealing with "the ladies at the Haven Concierge desk", you were dealing with David Contreras's personal staff. The mega ships are so large and that providing Concierge service to Haven & Non Haven Suite guests, and all Platinum guests requires the Concierge to have a staff of 2 or 3 Assistant Concierges. If you were pleased the the services of the "ladies", then you were pleased with David Contreras. From personal experience, I know David to be among the top 3 Concierges in the Fleet.

 

Interesting opinion. I've sailed NCL's smaller ships and, most recently, the Getaway and Escape. We typically interact with the Concierge frequently. On this cruise aboard Escape, we were in a Deluxe Owners Suite. I left two requests for David to contact me. Nada. Lilibeth was very helpful, yes, but I opted not to do a birthday surprise for my grandson when David didn't respond to a second request to discuss.

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Uniall

Uniall

Posted
Posted (edited)
Interesting opinion. I've sailed NCL's smaller ships and' date=' most recently, the Getaway and Escape. We typically interact with the Concierge frequently. On this cruise aboard Escape, we were in a Deluxe Owners Suite. I left two requests for David to contact me. Nada. Lilibeth was very helpful, yes, but I opted not to do a birthday surprise for my grandson when David didn't respond to a second request to discuss.[/quote']

 

Like you, we enjoyed the amenities of the Escape's Deluxe Owner's Suite.

In addition, we have booked Suite service with NCL 23 times and balconies twice.

So, we pretty much understand the ins and outs of the Concierge program.

 

Was there something about the planning of a birthday surprise for your grandson that required the Concierge's personal attention that could not be provided by his staff and caused you to cancel the surprise?

 

If so, you should email the Escape's Concierge and advise David Contreras of your disappointment, while he is still aboard.

Edited by Uniall
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cmdchiefthom

cmdchiefthom

Posted
Posted

I spent a week on the Escape beginning the 30th of January, and David was everywhere. Despite being in one of the stern Penthouse suites with the 260+sq ft balconies, I interacted with either David, or his assistant "K" ever time I came to the Haven. The Haven staff were superb!:)

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Uniall

Uniall

Posted
Posted (edited)
Wasn't David just filling in for Adrian?

 

Not necessarily. The current staffing protocols of the entire NCL fleet are undergoing major changes and no one knows for sure when, where or how it will end.

 

Both David and Adrian ARE Concierges. In the past, there was a set schedule for each catagory of management staff with so many months ON and so many months OFF. So, two Concierges (or other positions) might share a ship half time & half time. But, there would be regular periods of a month or so when neither regular Concierge was aboard. That would allow for a temporary fill in from a possible try out for Concierge.

 

The past is no longer a prologue to the future since the new Del Rio management plan and style has no attachment to past practice.

 

I've enjoyed the services of both Adrian & David and I'm unable to understand or agree with your less than positive commentary on David.

 

Perhaps we should get the thread away from rating opinions of on board staff and back on the topic of identifying who's on board.

Edited by Uniall
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cruiseman90

cruiseman90

Posted
Posted (edited)

Came back from the Escape last week, and while my memory is still a little fuzzy when it comes to some of the captains/directors, I can confirm that Giovanni Cutugno is Captain, Jovo Sekulovic is the Hotel Director, and Silas Cook is the CD.

Edited by cruiseman90
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sjnyc323

sjnyc323

Posted
Posted
Came back from the Escape last week, and while my memory is still a little fuzzy when it comes to some of the captains/directors, I can confirm that Giovanni Cutugno is Captain, Jovo Sekulovic is the Hotel Director, and Silas Cook is the CD.

 

 

Sean Wurmhoeringer returns as Hotel Director on Saturday 3/19/16

 

Adrian Bica is concierge

 

Martin Ivanov is Food and Beverage Director

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cruise4kicks

cruise4kicks

Posted
Posted (edited)

Sorry I'm late posting this. Just got back Thursday from an extended stay in Florida. I've noted the changes I know about.

 

Norwegian Star: 2/28/16-3/6/16

 

HD: Ignacio Garcia. Leaving 3/13, replaced by F&B Emmanuel Kampanakis

F&B: Emmanuel Kampanakis

CD: Iain Bagshaw. Left 3/6, replaced by newcomer from Celebrity, Mark Thompson (?I think that was his name?)

Executive Housekeeper: Jude Pereira

Guest Services Manager: Michelle Taladhay

Executive Chef: Barrington Burke

Restaurant Manager: Marlon Bryan

Beverage Manager: Evaristo Lucente

Group Services Coordinator: Cindy Haw

Concierge: Roel Gonzales

Executive Casino Host: Shellyn Lacson

 

Our butler was Putu from Bali. He left on vacation 3/6.

Edited by BeckyThane
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mommyto2girls

mommyto2girls

Posted
Posted
Sorry I'm late posting this. Just got back Thursday from an extended stay in Florida. I've noted the changes I know about.

 

Norwegian Star: 2/28/16-3/6/16

 

HD: Ignacio Garcia. Leaving 3/13, replaced by F&B Emmanuel Kampanakis

F&B: Emmanuel Kampanakis

CD: Iain Bagshaw. Left 3/6, replaced by newcomer from Celebrity, Mark Thompson (?I think that was his name?)

Executive Housekeeper: Jude Pereira

Guest Services Manager: Michelle Taladhay

Executive Chef: Barrington Burke

Restaurant Manager: Marlon Bryan

Beverage Manager: Evaristo Lucente

Group Services Coordinator: Cindy Haw

Concierge: Roel Gonzales

Executive Casino Host: Shellyn Lacson

 

Our butler was Putu from Bali. He left on vacation 3/6.

 

The most extraordinary Butler Roy will be on the Star until August😊

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Uniall

Uniall

Posted
Posted
Has anyone had any experience with Monica the concierge? looking for feedback

 

Monica is excellent concierge always helpful and very friendly

 

I concur with Suzie, 100%. Monica is Excellent. I believe she was trained by Ruth.

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