iriemon Posted February 5, 2016 #1 Share Posted February 5, 2016 Anyone else having trouble with the princess website? I have tried on my laptop and android and can't get to the home page Link to comment Share on other sites More sharing options...
erni Posted February 5, 2016 #2 Share Posted February 5, 2016 It looks like they updated it. Updated so it's not usable. I'm sure it will be fixed soon. Link to comment Share on other sites More sharing options...
Nezmo Posted February 5, 2016 #3 Share Posted February 5, 2016 Initial load was iffy. Refreshed and got the updated site. Link to comment Share on other sites More sharing options...
Northender Posted February 5, 2016 #4 Share Posted February 5, 2016 I was able to get in. At first I was "told" my password was incorrect. Tried again and it worked. Still not Cruise emails though. New site again.:p Link to comment Share on other sites More sharing options...
Colo Cruiser Posted February 5, 2016 #5 Share Posted February 5, 2016 Yes updating it. I noticed some things under ships are now different. Link to comment Share on other sites More sharing options...
kingsgirl Posted February 5, 2016 #6 Share Posted February 5, 2016 The main page hasn't been loading completely for me for days. Link to comment Share on other sites More sharing options...
Jasperdo Posted February 5, 2016 #7 Share Posted February 5, 2016 Been having problems for the last few days. Some pages are a gobbled mess. Link to comment Share on other sites More sharing options...
sassyredhat Posted February 5, 2016 #8 Share Posted February 5, 2016 I was able to log in easily today, but I DO NOT like the home page. Patti Link to comment Share on other sites More sharing options...
elliair Posted February 5, 2016 #9 Share Posted February 5, 2016 Anyone else having trouble with the princess website? I have tried on my laptop and android and can't get to the home page I tried looking at it last night and it's a disaster. The home page was all blue with the links were in black - totally unreadable. I scrolled down to get to my booking and even then I couldn't get to it. I was trying to make last minute flights and times of arrival to book a shuttle. Link to comment Share on other sites More sharing options...
Astro Flyer Posted February 5, 2016 #10 Share Posted February 5, 2016 (edited) The main page hasn't been loading completely for me for days. Mine began having this problem last night & the top portion is messed up but the lower portion is messed up on all pages on my computer and mobile devices. Edited February 5, 2016 by Astro Flyer Link to comment Share on other sites More sharing options...
redtogo Posted February 5, 2016 #11 Share Posted February 5, 2016 I signed into Princess.com this morning. It looked different so I went out and when I went back in I got the regular looking Princess.com page. I remember a few weeks ago I got polled by Princess Community on what I would like to see changed, added to or removed from the Princess website. I liked it as it was designed so I didn't make any suggestions. I guess this is what was in the works. Wait, I have just received another survey. Says all surveys should be kept confidential and not discussed outside of the community. Does anyone else get these surveys/polls? Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted February 5, 2016 #12 Share Posted February 5, 2016 It happened to me last night and continued today. Clearing the cache on Firefox helped, and clearing the files and clicking refresh resolved the issue on IE. Note that you may have to hit refresh on multiple screens depending on your browser and your settings. Link to comment Share on other sites More sharing options...
TNTLAMB Posted February 5, 2016 #13 Share Posted February 5, 2016 Either delete your cookies or refresh the page. The problem is on your end not princess. Your system is trying to load the old version. Link to comment Share on other sites More sharing options...
nukesubsailor Posted February 5, 2016 #14 Share Posted February 5, 2016 I signed into Princess.com this morning. It looked different so I went out and when I went back in I got the regular looking Princess.com page. I remember a few weeks ago I got polled by Princess Community on what I would like to see changed, added to or removed from the Princess website. I liked it as it was designed so I didn't make any suggestions. I guess this is what was in the works. Wait, I have just received another survey. Says all surveys should be kept confidential and not discussed outside of the community. Does anyone else get these surveys/polls? Shhhh! Yes I do, but don't tell anyone. Don't want the NSA looking into my cruising habits. Link to comment Share on other sites More sharing options...
Pushka Posted February 5, 2016 #15 Share Posted February 5, 2016 Yesterday in Oz I had to refresh every page to get it to load properly. This is a sign the website has just had a major relaunch. Link to comment Share on other sites More sharing options...
Kamloops50 Posted February 5, 2016 #16 Share Posted February 5, 2016 The site works fine on my Windows 10 machine. My MacBook Air with Waterfox doesn't work properly . Safari is fine. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted February 5, 2016 #17 Share Posted February 5, 2016 We have also been trying for two days to sign in but the page is almost impossible to read. Hope it get's cleared up soon. Will keep trying to refresh to see if it helps. Link to comment Share on other sites More sharing options...
CruisinCouple2010 Posted February 5, 2016 #18 Share Posted February 5, 2016 We have also been trying for two days to sign in but the page is almost impossible to read. Hope it get's cleared up soon. Will keep trying to refresh to see if it helps. Followed the advise to use the refresh button and everything cleared up instantly. Thanks for posting that information. Problem solved. Link to comment Share on other sites More sharing options...
Quartzsite Cruiser Posted February 5, 2016 #19 Share Posted February 5, 2016 Cleared my browsing history and cookies on Windows 10 and it works now. Thanks for the suggestions. Still have to work on the iPad. Link to comment Share on other sites More sharing options...
Jasperdo Posted February 6, 2016 #20 Share Posted February 6, 2016 Hitting refresh did the trick. Thanks for the tip. Link to comment Share on other sites More sharing options...
Pushka Posted February 6, 2016 #21 Share Posted February 6, 2016 Check any excursion reservations. One of mine disappeared. Thankfully still space open (a small group) but there were also additional times added than in the original options. Link to comment Share on other sites More sharing options...
elliair Posted February 6, 2016 #22 Share Posted February 6, 2016 I cleared the princess cookie and my browsing history. Went to the Princess website logged in and it's back to normal. Link to comment Share on other sites More sharing options...
Astro Flyer Posted February 6, 2016 #23 Share Posted February 6, 2016 I cleared the princess cookie and my browsing history. Went to the Princess website logged in and it's back to normal. I didn't do that but my Princess website is back to normal so apparently Princess corrected the problem. ;) Link to comment Share on other sites More sharing options...
Sunny AZ Girl Posted February 15, 2016 #24 Share Posted February 15, 2016 I can't get on today. I just get a blue screen that repeats the logo over and over again.:confused: I can see the regular website under the blue, but can't get to it. Link to comment Share on other sites More sharing options...
Astro Flyer Posted February 15, 2016 #25 Share Posted February 15, 2016 (edited) I can't get on today. I just get a blue screen that repeats the logo over and over again.:confused: I can see the regular website under the blue, but can't get to it. My devices (desktop using Edge web browser; iPhone using Safari) have worked normally since following the suggestions in this thread such as deleting cookies, history and temporary files. If you've tried those things, I've read that hasn't corrected the problem for everyone using the Princess website. :( Edited February 15, 2016 by Astro Flyer Link to comment Share on other sites More sharing options...
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