crusinpsychRN Posted March 27, 2016 Author #26 Share Posted March 27, 2016 You can still "get to" your booking info, just have to use search, enter booking number, name, etc - brings it all right up. So no problem being able to print, just a couple extra steps. Pick your region, scroll down, pick your port. Scroll down, select "View all shore excursions" These things are not gone off the Carnival website, they are just not linked to your log in any more. I know I can input the info and get to it but it's a pain for 4 cruises. They'll fix it eventually. Link to comment Share on other sites More sharing options...
clearwaters Posted March 27, 2016 #27 Share Posted March 27, 2016 You can still "get to" your booking info, just have to use search, enter booking number, name, etc - brings it all right up. So no problem being able to print, just a couple extra steps. Go to Carnival home page, select "Explore". Then select "Destinations" in drop down menu. Pick your region, scroll down, pick your port. Scroll down, select "View all shore excursions" These things are not gone off the Carnival website, they are just not linked to your log in any more. Thank you for trying but the Western Heritage and Snorkel Tour is not on the website anymore. It has gone missing. I am truly praying it has not been discontinued. I don't want my money back, I want the excursion. :( Link to comment Share on other sites More sharing options...
shaharis1701 Posted March 28, 2016 #28 Share Posted March 28, 2016 Carnival is working on the issue. Hopefully they have it fixed soon. If you add your cruise it will be there for you to make what ever you need to do. Link to comment Share on other sites More sharing options...
volmoma Posted March 28, 2016 #29 Share Posted March 28, 2016 Yep mine is also. Went in and added them back, pulled them up, looked at them, then poof, gone again. Oh well, as long as my VIFP days are right. [emoji41] Link to comment Share on other sites More sharing options...
missy428 Posted March 28, 2016 #30 Share Posted March 28, 2016 Mine are gone too :( Link to comment Share on other sites More sharing options...
undercat Posted March 28, 2016 #31 Share Posted March 28, 2016 (edited) This afternoon, Carnival sent (or whatever software they use to send these emails, sent) me an email encouraging me to use My Cruise Manager, my little pre-cruise helper. Separately from the email, I logged in and my cruises were still missing, so I populated them manually. Logged out, returned later, bookings have vanished again. I'm not going to keep re-adding them, so I'll wait to see when this issue gets resolved on Carnival's side. At least my reservations still exist and my cabins haven't been released back into the "Available" pool. Edited March 28, 2016 by undercat Link to comment Share on other sites More sharing options...
lizardhowson Posted March 28, 2016 #32 Share Posted March 28, 2016 This afternoon, Carnival sent (or whatever software they use to send these emails, sent) me an email encouraging me to use My Cruise Manager, my little pre-cruise helper. Separately from the email, I logged in and my cruises were still missing, so I populated them manually. Logged out, returned later, bookings have vanished again. I'm not going to keep re-adding them, so I'll wait to see when this issue gets resolved on Carnival's side. At least my reservations still exist and my cabins haven't been released back into the "Available" pool. As previously stated, everyone's reservations are still intact. They are just temporarily "not attached" to your Carnival log in. Link to comment Share on other sites More sharing options...
undercat Posted March 28, 2016 #33 Share Posted March 28, 2016 (edited) As previously stated, everyone's reservations are still intact. They are just temporarily "not attached" to your Carnival log in. I know - I just thought the timing of the automated email referencing my reservation and Cruise Manager was funny. :) I'm not worried. Edited March 28, 2016 by undercat Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted March 28, 2016 #34 Share Posted March 28, 2016 Logged in this morning to make a payment and had nothing in Cruise Manager. Add me to the list of people hoping they fix it soon. Link to comment Share on other sites More sharing options...
webzila Posted March 28, 2016 #35 Share Posted March 28, 2016 (edited) I was on the phone with Carnival just now and asked about this. Their IT is aware and still working to resolve the issue. You can still access your booking by entering the details again Edited March 28, 2016 by webzila Link to comment Share on other sites More sharing options...
evandbob Posted March 28, 2016 #36 Share Posted March 28, 2016 When I signed into carnival.com this morning, I was able to view my VIFP page with my cruise history, days sailed and offers. To get to my bookings, I had to fill out a pop up screen "Access your Bookings" with booking # and ID info. Don't know if this is a permanent change, extra security, or a one pop deal. Link to comment Share on other sites More sharing options...
cruzin Phillis Posted March 28, 2016 #37 Share Posted March 28, 2016 This morning I went to My Cruise Manager and my 4 cruises were there. An hour later they were gone. I input all of them again. 30 minutes later they're gone. Anyone else have this problem? Should I call for IT help? Yes. still not showing... Link to comment Share on other sites More sharing options...
ATL_Miami_Cruiser Posted March 28, 2016 #38 Share Posted March 28, 2016 Carnival's IT team has a sweet job! If the services I support were to go down as consistently as Carnival.com and it took me up to a week to fix functionality on a popular website visited by millions of people each day, I would no longer be employed :rolleyes: I've also noticed excursions missing from my cruises and that has got to impact Carnival's excursion sales. The "Carnival beards" must not be paying attention because if they were they wouldn't allow this type of disruption to go on for days.. Link to comment Share on other sites More sharing options...
crusinpsychRN Posted March 28, 2016 Author #39 Share Posted March 28, 2016 (edited) This is annoying. Down again. I can't remember the dates of my 2017 cruises. I have requested admins delete a roll I posted when one was already up. When I hit submit nothing happens. I don't know if they have gotten my 5 submits. Wonder if this is a glitch. Edited March 28, 2016 by crusinpsychRN Link to comment Share on other sites More sharing options...
EdmundXXIII Posted March 28, 2016 #40 Share Posted March 28, 2016 [quote name='ATL_Miami_Cruiser']Carnival's IT team has a sweet job! If the services I support were to go down as consistently as Carnival.com and it took me up to a week to fix functionality on a popular website visited by millions of people each day, I would no longer be employed :rolleyes: I've also noticed excursions missing from my cruises and that has got to impact Carnival's excursion sales. The "Carnival beards" must not be paying attention because if they were they wouldn't allow this type of disruption to go on for days..[/QUOTE] I know, right? I work with teenagers a lot in my job, and when they fail to do something they're supposed to do on time and properly, I give them the standard lecture about how someday when they have a job they will be expected to get their work done on time and correctly, without exceptions, every single day. And if their job is done badly, their employer will just replace them with someone who can do it better. But apparently I should just tell them all to work for Carnival IT! Link to comment Share on other sites More sharing options...
clearwaters Posted March 29, 2016 #41 Share Posted March 29, 2016 [quote name='EdmundXXIII']I know, right? I work with teenagers a lot in my job, and when they fail to do something they're supposed to do on time and properly, I give them the standard lecture about how someday when they have a job they will be expected to get their work done on time and correctly, without exceptions, every single day. And if their job is done badly, their employer will just replace them with someone who can do it better. But apparently I should just tell them all to work for Carnival IT![/QUOTE] I wonder if Carnival's IT Dept has :confused:been outsourced to another country? That sometimes causes translation and /or communications problems. Link to comment Share on other sites More sharing options...
spyingeyes Posted March 29, 2016 #42 Share Posted March 29, 2016 It's unreal to me that such a large company can't seem to have a consistently reliable website. It always has some sort of glitch and the time it takes their IT guys to fix any problem is ridiculous. Link to comment Share on other sites More sharing options...
EdmundXXIII Posted March 29, 2016 #43 Share Posted March 29, 2016 [quote name='spyingeyes']It's unreal to me that such a large company can't seem to have a consistently reliable website. It always has some sort of glitch and the time it takes their IT guys to fix any problem is ridiculous.[/QUOTE] Ultimately, it must just not be a priority to them. They either aren't investing in equipment or in people in this area. Maybe both. They have the money and the size to have a world class website if they really wanted to. Link to comment Share on other sites More sharing options...
!!SAM!! Posted March 29, 2016 #44 Share Posted March 29, 2016 It is back up and all my cruises are there. I do not have to reload them - yeah! Link to comment Share on other sites More sharing options...
Kcruiser2014 Posted March 29, 2016 #45 Share Posted March 29, 2016 [quote name='!!SAM!!']It is back up and all my cruises are there. I do not have to reload them - yeah![/QUOTE] Mine too!!! Relief! Makes it much easier to book excursions, which is on my list for this week. Link to comment Share on other sites More sharing options...
Retired_to_Cruise Posted March 29, 2016 #46 Share Posted March 29, 2016 (edited) Not only is it back up, but all of my bookings are listed on it, without me having to re-enter them, and the two I booked yesterday afternoon are also there even though I did not physically have to do the linking process. I do not mind the 2 days (and probably nights) to fix this issue. That shows me they took the times to diagnose it correctly, determine the fix(es) that needed to be made, made those fixes in a test environment, and did the proper amounts of Q.A to make sure the fixes worked. From 30+ years in the IT world before retirement, I appreciate the effort that it takes to do something right, and I also understand that it is impossible to have any software application that is 100% bug free. Anyone who states otherwise or shows outrage at the fact that a bug exists has their head in a really dark place. Edited March 29, 2016 by Retired_to_Cruise Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted March 29, 2016 #47 Share Posted March 29, 2016 Same here, both bookings were there and I didn't have to add anything. Payment successfully applied.:) Link to comment Share on other sites More sharing options...
cruzn buckeye Posted April 22, 2016 #48 Share Posted April 22, 2016 My booking has disappeared today... do i need to call or just add it in??? Link to comment Share on other sites More sharing options...
lizardhowson Posted April 22, 2016 #49 Share Posted April 22, 2016 [quote name='cruzn buckeye']My booking has disappeared today... do i need to call or just add it in???[/QUOTE] You can manually add it back, but it will likely not stick. This has been happing to many, I doubt calling will accomplish anything. If you just have the "need" to verify it, just search it manually. Link to comment Share on other sites More sharing options...
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