Club Class Dining - Princess Response

[cflutist]

I had written to Customer Service asking about Club Class Dining on the Pacific Princess since there is only one MDR.

 

In addition, I asked why the corsage on the first formal night was eliminated from the Suite Benefits, surely two carnations can't cost that much.

 

Here is their response (yeah right):

 

Dear Mrs xxx,

 

Thank you for your correspondence regarding your upcoming cruise onboard Pacific Princess. We appreciate the time you have taken to share your concerns, and we welcome the opportunity to respond at this time.

 

Periodically we review our benefit offerings to ensure we are competitive with the industry overall. Our policies are based on extensive research done by our marketing team. We have a dedicated team of analysts who analyze the features of the policy before they are implemented. At the same time, we also respect the sentiments of our guests and welcome your comments as an attempt to improve our overall performance. This said, I have forwarded your comments to our Customer Service Leadership team for further analysis and internal review.

 

There will be an exclusive Club Class dining area in the main dining room for our guests that have booked a Club Class mini-suite or a full suite.

 

Mrs xxxx, thank you once again for taking the time to share your concerns. We look forward to having you onboard Pacific Princess next June for what we hope will be a completely enjoyable cruise vacation. Until then, we send our kind regards.

 

 

Sincerely,

 

Princess Cruises

Customer Relations Specialist

customerrelations@princesscruises.com

[dbeckett]

Typical Princess - don't answer the question asked

[OCruisers]

Thanks very much for letting us know how it will be handled on Pacific Princess. Many of us had wondered.

[JF - retired RRT]

Didn't seem to be much of an explanation in their explanation.:p

[cflutist]

Didn't seem to be much of an explanation in their explanation.:p

 

I agree, typical corporate speak.

[Kenswing]

When did they do away with the corsage? We were on the CB last week and received both a corsage and boutineer.. They were roses..

[cflutist]

When did they do away with the corsage? We were on the CB last week and received both a corsage and boutineer.. They were roses..

 

I guess it varies by ship, ours were red carnations on our last three sailings on the Star and Grand

 

The new Suite Amenities brochure does not include them.

 

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.princess.com/downloads/pdf/ships/PrincessSuite_eFlyer.pdf&q=princess%20suite%20amenities&ved=0ahUKEwiIwZDK0vjMAhVLwWMKHd9KBdwQFggiMAA&usg=AFQjCNF3K-weuhAa93ppYJSFu-fy2MaIlQ&sig2=tA8zqGvyaYEbGHQMB9vPsA

Edited May 26, 2016 by cflutist

[gizmodog]

What is club class mini suites?

 

 

Sent from my iPad using Forums mobile app

[Oh2B@C]

I, for one, feel much better about Princess now that I know they have a team of analysts who analyze...:rolleyes:

[reedprincess]

What is club class mini suites?

 

 

Sent from my iPad using Forums mobile app

 

http://www.princess.com/learn/ships/staterooms/club-class/

And recent thread with speculation: http://boards.cruisecritic.com/showthread.php?t=2352131

[cruisin froggy]

When did they do away with the corsage? We were on the CB last week and received both a corsage and boutineer.. They were roses..

 

We got roses on the Island as well.

[cb at sea]

Do people actually LIKE corsages??? They mess up the "drape" of your clothes!

[happysnapper]

For a cruise company rep he/she would make a good politician.

[Lucky TGO]

I, for one, feel much better about Princess now that I know they have a team of analysts who analyze...:rolleyes:

 

Me too. That was a great no answer to the question.

Tony

[Woobstr112G]

Scripted response......:rolleyes::rolleyes::rolleyes:

 

Bob

[cflutist]

Scripted response......:rolleyes::rolleyes::rolleyes:

 

Bob

 

Definitely! !!

[Shogun]

Hi All

 

Have a look at jobs that Princess are advertising, onboard spend analyst,

 

revenue analyst, yield management , and a load of titles I have no idea what

 

they mean, form this it appears they are looking at squeezing every last penny

 

out of us, rather than improving our vacation experience.

 

 

yours Shogun

[Shoalwater]

Hi All

 

Have a look at jobs that Princess are advertising, onboard spend analyst,

 

revenue analyst, yield management , and a load of titles I have no idea what

 

they mean, form this it appears they are looking at squeezing every last penny

 

out of us, rather than improving our vacation experience.

 

 

yours Shogun

 

They are looking to improve our vacation experience, but from the corporate side of the table :D. Now, I won't condemn a for profit operation from making a living, but if it gets to being chippy with the package than we will head more to Viking Ocean and to land trips. The best way to screw up an on-board experience is to create the impression in your head that you are being fleeced.

[TNTLAMB]

They are looking to improve our vacation experience, but from the corporate side of the table :D. Now, I won't condemn a for profit operation from making a living, but if it gets to being chippy with the package than we will head more to Viking Ocean and to land trips. The best way to screw up an on-board experience is to create the impression in your head that you are being fleeced.

 

 

That's correct ONLY Princess manages their resources, in order provide their product at an acceptable margin with expectations of a return on their investment. Every other company has no management and just guesses.

 

Its sort of like the government. Just spend it and figure out how to pay for it later. Shame on Princess for being the exception. Apparently Princess passengers (at least on CC) assume the company will take care of them and they have no responsibility for determining the what value they get for their dollar spent. They just complain. Its not like anyone has to buy anything let alone "status"

 

You are dead right Shoalwater. If one doesn't like what's being sold then there are other products to choose from.