Email address for Carnival complaints?

[JessyCruises]

Is there another email address for complaints regarding Carnival besides iCare@carnival.com? Is there a way to email the president or CEO office like there is on other lines?

 

Every time I visit carnival.com, I keep getting called the next day by PVPs even though I have repeatedly requested to be removed from the calling list. I have also emailed the address I mentioned and was promised I would stop receiving calls. The calls and voicemails have continued. My requests to the PVP and iCare@carnival.com have obviously been falling on deaf ears and I need to go higher up the chain. Not looking to be flamed, just for information.

 

Thank you in advance

Jess

[firemanbobswife]

I don't have any email addresses for you, but if you go under your profile and take your phone number out, the phone calls will stop. Just make sure when you book a cruise to put it back in in case they need to get a hold of you.

Edited June 29, 2016 by firemanbobswife

[sfaaa]

If you have call display, just don't answer the calls and ignore the voicemails. Eventually, they will give up. That's what happened in my case.

[JessyCruises]

I have the calls blocked but somehow the still go to my voicemail. Very frustrating!

[65stang]

Is there another email address for complaints regarding Carnival besides iCare@carnival.com? Is there a way to email the president or CEO office like there is on other lines?

 

Every time I visit carnival.com, I keep getting called the next day by PVPs even though I have repeatedly requested to be removed from the calling list. I have also emailed the address I mentioned and was promised I would stop receiving calls. The calls and voicemails have continued. My requests to the PVP and iCare@carnival.com have obviously been falling on deaf ears and I need to go higher up the chain. Not looking to be flamed, just for information.

 

Thank you in advance

Jess

 

If you are just price shopping or dreaming about a cruise, sign out of your account on their website and then they will not know it is you checking. Every time that you go through the process while signed in your VIFP number is linked to the inquiry and the PVP you have used gets a report and it is their job to contact you to see if they can help in any way.

 

If you find a cruise that you want to book you will be able to sign in during the checkout process.

Edited June 30, 2016 by 65stang

[S.S.Oceanlover]

If you have call display, just don't answer the calls and ignore the voicemails. Eventually, they will give up. That's what happened in my case.

 

hahaha not likely. Every single time I go onto the site and am logged in they call the next day. They know we won't answer the phone and they never leave a message.

 

I think someone, maybe Tapi said that they are required by Carnival to call you if you log into the site.

 

I don't even have the correct phone number in my profile but somehow they always call the correct number.

 

Bill

[S.S.Oceanlover]

If you are just price shopping or dreaming about a cruise, sign out of your account on their website and then they will not know it is you checking. Every time that you go through the process while signed in your VIFP number is linked to the inquiry and the PVP you have used gets a report and it is their job to contact you to see if they can help in any way.

 

If you find a cruise that you want to book you will be able to sign in during the checkout process.

 

how do you see what vipf offers you have if not logged in? No sense shopping if you don't know what offers you have.

 

Also I never get any offers except for the past guest offer while my wife gets all kinds of different offers and we have both been on the same number of cruises. Go figure.

 

Bill

[Karnyval]

Did you try addressing your complaints while ON THE SHIP?

 

Do you expect them to only correspond with you via email?

[JVilleGal]

Here are the Executive Contacts for Carnival

http://elliott.org/company-contacts/carnival-cruise-lines/

 

 

Sent from my iPhone using Forums

[S.S.Oceanlover]

Did you try addressing your complaints while ON THE SHIP?

 

Do you expect them to only correspond with you via email?

 

Do you really think that the people at guest services care whether you get phone calls and voicemails from a PVP?

 

They aren't going to get the phone calls stopped.

 

Bill

[sparks1093]

If you are just price shopping or dreaming about a cruise, sign out of your account on their website and then they will not know it is you checking. Every time that you go through the process while signed in your VIFP number is linked to the inquiry and the PVP you have used gets a report and it is their job to contact you to see if they can help in any way.

 

If you find a cruise that you want to book you will be able to sign in during the checkout process.

 

This has worked for me (and having two cruises booked with them and a good rapport with my PVP have also worked).

[cruzeluver]

Did you try addressing your complaints while ON THE SHIP?

 

Do you expect them to only correspond with you via email?

 

The OP has made no indication that they are currently, in the recent past or at any time ever have been on a cruise ship. I would agree that for issues that occur while on board it is best to try and have them addresses while still on the ship, but that does not appear to be the case here.

[hftmrock]

how do you see what vipf offers you have if not logged in? No sense shopping if you don't know what offers you have.

 

 

Bill

 

go to carnival.com (don't log in). Go to 'Plan' at the top bar and choose ' VIFP Offers'

 

then put in your VIFP number. this will show you your offers and you don't have to log in and I do this and they never call me.

 

they only call me when actually I log in

[S.S.Oceanlover]

go to carnival.com (don't log in). Go to 'Plan' at the top bar and choose ' VIFP Offers'

 

then put in your VIFP number. this will show you your offers and you don't have to log in and I do this and they never call me.

 

they only call me when actually I log in

 

Thanks. I'll have to give that a try:)

 

Bill

[Cruisin 4 Ever]

hahaha not likely. Every single time I go onto the site and am logged in they call the next day. They know we won't answer the phone and they never leave a message.

 

I think someone, maybe Tapi said that they are required by Carnival to call you if you log into the site.

 

I don't even have the correct phone number in my profile but somehow they always call the correct number.

 

Bill

 

I regularly log in with my vifp # and have only received 3 phonecalls ever.

[Tapi]

I think someone, maybe Tapi said that they are required by Carnival to call you if you log into the site.

 

 

Thanks for quoting me. [emoji6]

 

Yes, PVP's are required to make a certain number of calls each day which are divided in different categories. One of them is for recurring leads, or people that have recently been on the website. In my case, my PVP was someone who I knew personally and who was my PVP from 2008 until he quit earlier this year, so he knew not to call me if my name popped up on his "to call list".

 

With my PVP's departure, I now have a new one assigned to me. She called for the first time a few months ago, and even though I have no plans to sail on Carnival any time soon, I still chatted with her for a long time, and talked about my cruising history and my preferences when booking future cruises. And I told her not to call every time I appear in her recurring leads. She hasn't called since.

 

In my opinion, developing a good rapport with your assigned PVP is key to avoid the kind of annoying and impersonal behavior that the OP is dealing with. The PVP will remember you and they will remember your preferences. Keep in mind that PVP's literally have thousands of guests in their database. You're just another name on the list.

 

As others have suggested, the OP can always log off from the website, remove her phone number from her profile, or escalate her complaint, but I would NOT try to contact Carnival's CEO over this. No offense, but frankly, he has way more important things to do than to single out a PVP and have him stop calling a guest that keeps visiting the website. Alternately, the OP can take a few minutes, try to develop some rapport with this PVP who is attempting to do his job and voice out her preferences (and no, ignoring phone calls or picking up the phone and saying "don't call me" doesn't count as developing rapport).

 

To the OP: If you still feel that you need to escalate this in order to stop receiving these pesky and annoying calls, you can do so but at a more effective level. Call the PVP phone line, but instead of dialing the PVP's extension, get in touch with the receptionist and request to speak with the PVP's Sales Coach. They are the PVP's direct boss and they will be much more effective in getting your message across than to try to contact Carnival's CEO.

Edited June 30, 2016 by Tapi

[cruzeluver]

Great info as always Tapi!

 

So is the reason I never get calls even when logged onto the site because I do not have a PVP? Usually we book online and transfer to our TA.

[winddawn]

I agree with Tapi. I have a good rapport with my PVP and she never calls me unless I call her first.

[dacsmom]

Did you try addressing your complaints while ON THE SHIP?

 

Do you expect them to only correspond with you via email?

 

If they have not booked a Carnival cruise, how do they do that?

[RuthlessBoss]

The OP has made no indication that they are currently, in the recent past or at any time ever have been on a cruise ship. I would agree that for issues that occur while on board it is best to try and have them addresses while still on the ship, but that does not appear to be the case here.

 

The first 2 pages of older posts are all referencing Royal and has been on their larger ships. The only reference to Carnival is this thread.

[Havingfun2010]

It's simply an act of desperation on the part of Carnival. They want to snag you before you realize that you can go on other cruise lines, get better service, and pay about the same price.

[Tapi]

Great info as always Tapi!

 

 

 

So is the reason I never get calls even when logged onto the site because I do not have a PVP? Usually we book online and transfer to our TA.

 

 

Technically, every profile is assigned to a PVP. Whether that PVP works his leads the way that he is supposed to is another story. Some profiles could be buried deep in that PVP's database. Some PVP's generate so much business that they may never even have the time or the desire to follow up with recurring leads from the website. Other profiles may have outdated contact information. Yours specifically may say that you're working with a TA which would tell the PVP not to call you. The specific reason why you don't get calls is anyone's guess.

[RuthlessBoss]

It's simply an act of desperation on the part of Carnival. They want to snag you before you realize that you can go on other cruise lines, get better service, and pay about the same price.

 

Call it desperation if you want, but if they were desperate, ships wouldn't be sailing so full. Most notably the solo passengers have been eliminated from sales. Until a year or two ago the solo supplement was eliminated on many sailings. To me, offering solo specials meant they needed to fill cabins even if there was only one in it.

[JessyCruises]

Did you try addressing your complaints while ON THE SHIP?

I have not set foot on a Carnival ship since July 2014 and not likely to if they keep harassing me every time I visit their site.

 

Do you expect them to only correspond with you via email?

 

Yes. I have tried calling. This has been going on for a few years. Not just with this PVP but with the prior one too. I was told by the iCare email address that I would stop getting calls. I have not. If I email them and they email me I expect them to follow through.

[JessyCruises]

Here are the Executive Contacts for Carnival

http://elliott.org/company-contacts/carnival-cruise-lines/

 

Thanks!!!