UpstateCruiser1007 Posted July 17, 2016 #1 Share Posted July 17, 2016 I've never attempted an upsell. Can someone fill me in on the process, like when I should call (cruising in early October), specifics that I should ask for, chances of scoring a deal, etc? Link to comment Share on other sites More sharing options...
bravestwj Posted July 17, 2016 #2 Share Posted July 17, 2016 Call 2-3 weeks before sailing. Provide your reservation number and they will make an offer of one is available. If you don't like the deal, call back in a couple of days and they might have a better/different deal. Link to comment Share on other sites More sharing options...
blk coffee no sugar pls Posted July 17, 2016 #3 Share Posted July 17, 2016 Call 2-3 weeks before sailing. Provide your reservation number and they will make an offer of one is available. If you don't like the deal, call back in a couple of days and they might have a better/different deal. I called to get an upsell for our b2b cruise 20 AUG 16. I was given a price that gave me a headache, lol (almost 3,000 pp :eek:). my questions are (1) will they upset for a single segment and (2) since we have two mini suites would it be better to attempt upsell both rooms, or just get one upset room for all of us. I will give it a bit of time and call back, just need to know what to expect from they who give the upsets, lol. Link to comment Share on other sites More sharing options...
txagfan Posted July 17, 2016 #4 Share Posted July 17, 2016 I called to get an upsell for our b2b cruise 20 AUG 16. I was given a price that gave me a headache, lol (almost 3,000 pp :eek:). my questions are (1) will they upset for a single segment and (2) since we have two mini suites would it be better to attempt upsell both rooms, or just get one upset room for all of us. I will give it a bit of time and call back, just need to know what to expect from they who give the upsets, lol. No one knows the answer to any of those questions, we aren't the upsell dept. Call sooner to your cruise, 4 weeks out is very early. I'm tired of all these upsell posts, can we get a sticky for this and merge all future posts mods? Link to comment Share on other sites More sharing options...
Budget Queen Posted July 17, 2016 #5 Share Posted July 17, 2016 I called to get an upsell for our b2b cruise 20 AUG 16. I was given a price that gave me a headache, lol (almost 3,000 pp :eek:). my questions are (1) will they upset for a single segment and (2) since we have two mini suites would it be better to attempt upsell both rooms, or just get one upset room for all of us. I will give it a bit of time and call back, just need to know what to expect from they who give the upsets, lol. You do have 2 booking numbers and the cruises were booked separately?? Each "request" is separate, and it is only about - supply and demand. Are the cruises currently showing availability and no "sold out" on several upper categories?? a peak cruise that has been rising in price will have more costly upsells. Link to comment Share on other sites More sharing options...
Cruisercl Posted July 17, 2016 #6 Share Posted July 17, 2016 No one knows the answer to any of those questions, we aren't the upsell dept. Call sooner to your cruise, 4 weeks out is very early. I'm tired of all these upsell posts, can we get a sticky for this and merge all future posts mods? OK, if you are tired, take a nap. :) In the future if a thread has 'upsell' in the title, please give yourself a break and do not look at it and just move on. Thanks. I happen to appreciate new information people generously give here on any topic; often old posts are just that, old information, especially on how much NCL changes weekly! Also, if someone is new to cruising all of the CC information, provided it is current is extremely helpful; maybe not so much to you that are experienced cruisers. I am a very experienced cruiser but have never tried for an upsell therefore this is great information.....I am looking at it for one of our cruises in the future. Safe cruising all!! ;) Link to comment Share on other sites More sharing options...
Florida 1 Posted July 17, 2016 #7 Share Posted July 17, 2016 We got an upsell (if you want to call it that) 3-4 weeks before our cruise to Alaska. The upsell department "didn't have anything to offer" us, but calling my TA and telling them the suite I was interested in worked - finally. The prices were fluctuating every day it seemed and the Haven suites were just then beginning to fill up from what looked to be upsells from Penthouse and Mini-Suites that were starting to appear available. This I found from doing mock-bookings on another online TA. Good luck! Link to comment Share on other sites More sharing options...
UpstateCruiser1007 Posted July 17, 2016 Author #8 Share Posted July 17, 2016 (edited) No one knows the answer to any of those questions, we aren't the upsell dept. Call sooner to your cruise, 4 weeks out is very early. I'm tired of all these upsell posts, can we get a sticky for this and merge all future posts mods? So terribly sorry to upset you with my simple little question. Hope I didn't completely ruin your precious day. Edited July 17, 2016 by UpstateCruiser1007 Link to comment Share on other sites More sharing options...
UpstateCruiser1007 Posted July 17, 2016 Author #9 Share Posted July 17, 2016 Thanks to those who provided helpful feedback. We're quite content with what we currently have booked (midship balcony) but who wouldn't like an upgrade for a reasonable price? Link to comment Share on other sites More sharing options...
Florida 1 Posted July 17, 2016 #10 Share Posted July 17, 2016 We were perfectly happy too with our original booking of a midship balcony, which we had gotten a really great rate on. But once I heard about upsells I had to research and try it for myself. I was amazed frankly to get the Aft Penthouse Suite for the price I did - our final price per person overall was about the standard rate for a balcony. However, it's now going to be difficult to go back to a cabin without robes, butlers, concierges and daily treats left for us! Not really, but it is nice to be a bit spoiled every once in a while :) Link to comment Share on other sites More sharing options...
AtlantaCruiser72 Posted July 17, 2016 #11 Share Posted July 17, 2016 (edited) I posted this on another thread, but thought I would repost here as well :) If I upsell from a Spa mini suite on the Epic to a Haven Suite that is not a "Spa" room, assuming we lose the complimentary thermal suite access? I know we keep our original promos, which is fine, just curios about the spa access. Edited July 17, 2016 by AtlantaCruiser72 Link to comment Share on other sites More sharing options...
Annmeat Posted July 18, 2016 #12 Share Posted July 18, 2016 I posted this on another thread, but thought I would repost here as well :) If I upsell from a Spa mini suite on the Epic to a Haven Suite that is not a "Spa" room, assuming we lose the complimentary thermal suite access? I know we keep our original promos, which is fine, just curios about the spa access. I bet that Athe upsell department can answer that! Link to comment Share on other sites More sharing options...
vicocala Posted July 18, 2016 #13 Share Posted July 18, 2016 I posted this on another thread, but thought I would repost here as well :) If I upsell from a Spa mini suite on the Epic to a Haven Suite that is not a "Spa" room, assuming we lose the complimentary thermal suite access? I know we keep our original promos, which is fine, just curios about the spa access. You would lose that perk as it is for those in spa balconies, spa mini-suites and spa suite/haven appointments. The numbers are limited to avoid over crowding so the perk stays with the cabin. Link to comment Share on other sites More sharing options...
breezer Posted July 18, 2016 #14 Share Posted July 18, 2016 No one knows the answer to any of those questions, we aren't the upsell dept. Call sooner to your cruise, 4 weeks out is very early. I'm tired of all these upsell posts, can we get a sticky for this and merge all future posts mods? Well, that wasn't very nice. Unlike you, I love a good upsell story. Keep them coming please. Link to comment Share on other sites More sharing options...
bookitdanno Posted July 18, 2016 #15 Share Posted July 18, 2016 Is there a separate phone number for the "Upsell Department". If so, will you share it? Thanks Link to comment Share on other sites More sharing options...
TYSONBOXER Posted July 19, 2016 #16 Share Posted July 19, 2016 My son and daughter and grandson and nephew just got an upsell from a mini suite to a Haven courtyard penthouse. Total $2000. Kids were free. So it is like $500 a person for the upsell. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 19, 2016 #17 Share Posted July 19, 2016 I posted this on another thread, but thought I would repost here as well :) If I upsell from a Spa mini suite on the Epic to a Haven Suite that is not a "Spa" room, assuming we lose the complimentary thermal suite access? I know we keep our original promos, which is fine, just curios about the spa access. You would lose the spa access unless you are upsellling to a Haven's Spa room (which is one of the cheaper rooms). But, you get all of the benefits of the Havens including access to the Posh Club. Link to comment Share on other sites More sharing options...
mikaula Posted July 22, 2016 #18 Share Posted July 22, 2016 Is there a seperate phone number for the upsell department or do I call the regular number and ask for that department? Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted July 22, 2016 #19 Share Posted July 22, 2016 is there a seperate phone number for the upsell department or do i call the regular number and ask for that department? 1.800.625.4309 Link to comment Share on other sites More sharing options...
mikaula Posted July 22, 2016 #20 Share Posted July 22, 2016 Thank you BirdTravels Link to comment Share on other sites More sharing options...
el820 Posted July 22, 2016 #21 Share Posted July 22, 2016 If I take the upsell offer, will I lose the perks that came along with the original booking or can that be transferred over to the new booking? Also, would it be wise take an upsell to balcony from an ocean view accessible cabin? The size of these accessible cabin is almost twice the size of a balcony cabin, 340 sq ft vs. 175 sq ft. Link to comment Share on other sites More sharing options...
Heronymous Posted July 22, 2016 #22 Share Posted July 22, 2016 If I take the upsell offer, will I lose the perks that came along with the original booking or can that be transferred over to the new booking? Also, would it be wise take an upsell to balcony from an ocean view accessible cabin? The size of these accessible cabin is almost twice the size of a balcony cabin, 340 sq ft vs. 175 sq ft. I just did an UPsell from a spa minisuite to a owners suite, I lost the minisuite perks but retained all of the promotional perks and credits I had. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Casino Comp Chick Posted July 22, 2016 #23 Share Posted July 22, 2016 If I take the upsell offer, will I lose the perks that came along with the original booking or can that be transferred over to the new booking? Also, would it be wise take an upsell to balcony from an ocean view accessible cabin? The size of these accessible cabin is almost twice the size of a balcony cabin, 340 sq ft vs. 175 sq ft. Non Haven categories are released for upsell the Wednesday before sailing Link to comment Share on other sites More sharing options...
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