One less day on with change on Jewel - Not Fair!

[AK Dreaming]

We are being told that our cruise out of Seattle is being cut a day short and they are giving us $100 per room for this inconvenience. We just paid for an up sell yesterday and now all we will see is the port of Seattle. Has anyone else dealt with this kind of difficulty.

[SPhillips]

How long was the cruise?

 

Are they giving you $100 OBC plus refunding you for the day that you will miss?

[txbuffetslayer]

I'm so angry! Skagway was our day for the train and also dog camp 😡

[VideoTech]

We are being told that our cruise out of Seattle is being cut a day short and they are giving us $100 per room for this inconvenience. We just paid for an up sell yesterday and now all we will see is the port of Seattle. Has anyone else dealt with this kind of difficulty.

 

All you will see is the port of Seattle? What do you mean..the whole Alaska cruise has been cancelled, or just one port? Did they provide any reasons?

[kcwingwalker]

We are being told that our cruise out of Seattle is being cut a day short and they are giving us $100 per room for this inconvenience. We just paid for an up sell yesterday and now all we will see is the port of Seattle. Has anyone else dealt with this kind of difficulty.

 

So sorry!

 

Did NCL give you a reason or the option of cancelling without penalty? I doubt NCL would give the option of cancelling without penalty since you must be close to sailing, but thought I would ask.

[Froggitt]

Last year, when the Star skipped Miami and arrived Tampa a day early, NCL gave OBC (cant remember how much), 15% off future cruise, free hotel night in Tampa with $100 for expenses, free phone calls/internet to arrange ongoing travel.

[Susandt]

poa left 1 day late out of dry dock, we got 50% of what we paid towards next cruise)

[casofilia]

Last year, when the Star skipped Miami and arrived Tampa a day early, NCL gave OBC (cant remember how much), 15% off future cruise, free hotel night in Tampa with $100 for expenses, free phone calls/internet to arrange ongoing travel.

 

poa left 1 day late out of dry dock, we got 50% of what we paid towards next cruise)

 

If you are now getting a 6 day cruise instead of a 7 day one bein "boots and all"!! If they are just missing a port and having an extra sea day that happens not infrequently and you have to waer it.

 

If it is the first case and you are ONLY getting $100 per CABIN then get a long line of people in front of Guest Services as soon as you board and make a WRITTEN complaint. 24 hours later if there has been no movement do it again and do it every day.

 

The two statements quoted above should be the sort of recompense you should expect.

[txbuffetslayer]

I'm not the OP but I can explain. They are axing Skagway and bringing us back to Seattle a day early. In Seattle we have a 24 hr port day. So they are not technically cutting the cruise a day as we can stay on the boat those 24 hrs but but in most passengers eyes they are.

[triptolemus]

I'm not the OP but I can explain. They are axing Skagway and bringing us back to Seattle a day early. In Seattle we have a 24 hr port day. So they are not technically cutting the cruise a day as we can stay on the boat those 24 hrs but but in most passengers eyes they are.

 

Why are they doing this? That seems very odd.

[casofilia]

I'm not the OP but I can explain. They are axing Skagway and bringing us back to Seattle a day early. In Seattle we have a 24 hr port day. So they are not technically cutting the cruise a day as we can stay on the boat those 24 hrs but but in most passengers eyes they are.

 

Illogical by NCL; the logical thing would have been to go at one third speed and keep the casino open and the booze being sold!!

[gusbourg]

I'm not the OP but I can explain. They are axing Skagway and bringing us back to Seattle a day early. In Seattle we have a 24 hr port day. So they are not technically cutting the cruise a day as we can stay on the boat those 24 hrs but but in most passengers eyes they are.

 

End of day NCL is not giving people what they paid for. Especially if you're form Seattle, like I am - sitting in port in your home town is not at all interesting. What they've done is moved us back early so they can use that extra day in port to repair damage to the ship.

 

The $100 credit is an absolute insult of a gesture. For me, when I'm home, I'm home. I'm going to disembark and leave the ship - there's no reason for me to stay in a cramped state room when I have a whole house here. I paid to be in Alaska, not Seattle.

 

Further think about the gesture: $100 onboard credit is worth MAYBE $50 since everything in the ship is marked up at least 2x. But what is NCL SAVING here? They don't pay the fuel costs to move the ship form Juneau to Skagway and back down south. They don't pay the port costs in Skagway. Ask yourself, between the saved port costs and fuel costs (and other costs associated with docking) do you really think NCL is only saving $50? Of course not.

 

I suggest that everyone do what I did and contact the Washington State Attorney General, Bob Fergusson's office. I've already discussed it with them. They're coming hot off of the Comcast victory and they're ready to take someone else on. I explained the situation to them, and they said based on my description it sounds like something that they'd take on. What they need is a large number of consumer complaints to do it.

 

Of course also tweet at Andy Stuart from NCL - and call their executive escalation line. But they will tell you that the only thing they can do is offer you $100 on board credit.

 

We need to push this BEFORE we go to get them to change their behavior towards us. Plan to print out some info and pass it out on the boat with the AG's contact info. Everyone on this sailing is getting hosed.

[david_sobe]

This is very odd and unconventional. I am sure there is a logical explanation to cut the travel by one day. However, it seems like a horrible tactic to return to home port one day early and say this was a full cruise. Just refund the one day and let those who want to get off....get off the ship. At least keep the ship at sea and have an extra sea day if possible.

Very odd.

[txbuffetslayer]

They are doing this because there is a problem with expulsion system and they need to repair it in Seattle. I have been on the phone with them multiple times today. They are being difficult even giving me a hard time about wanting to change my perk from the excursion discount (less ports) to UBP because we are so close to sail. I'm only making the change because of a change they made so close to sail. Beyond frustrated at the moment. $100 on board credit and bad customer service is all they are offering.

[kcwingwalker]

Maybe I'm missing something, but this "plan" offered by NCL does not make sense. Is there more info about the situation?

[KeithJenner]

If you are now getting a 6 day cruise instead of a 7 day one bein "boots and all"!! If they are just missing a port and having an extra sea day that happens not infrequently and you have to waer it.

 

If it is the first case and you are ONLY getting $100 per CABIN then get a long line of people in front of Guest Services as soon as you board and make a WRITTEN complaint. 24 hours later if there has been no movement do it again and do it every day.

 

The two statements quoted above should be the sort of recompense you should expect.

 

It doesn't sound like they are quite the same though.

 

In the example with the Star, the hotel night suggests that the passengers had to disembark in Miami.

 

With the POA, I would imagine that boarding was delayed by a day, so in both cases there was a day less onboard ship.

 

I'm not suggesting $100 OBC is sufficient (I've got no view on that), but those two examples aren't necessarily a direct comparison.

[KeithJenner]

This is very odd and unconventional. I am sure there is a logical explanation to cut the travel by one day. However, it seems like a horrible tactic to return to home port one day early and say this was a full cruise. Just refund the one day and let those who want to get off....get off the ship. At least keep the ship at sea and have an extra sea day if possible.

Very odd.

 

Maybe I'm missing something, but this "plan" offered by NCL does not make sense. Is there more info about the situation?

 

If there is a problem with the ship that needs dealing with (as stated by a couple of posters) then getting back a day early makes sense. I'd agree that the option of disembarking a day early with a refund to match would make sense.

[swedish weave]

It doesn't sound like they are quite the same though.

 

In the example with the Star, the hotel night suggests that the passengers had to disembark in Miami.

 

With the POA, I would imagine that boarding was delayed by a day, so in both cases there was a day less onboard ship.

 

I'm not suggesting $100 OBC is sufficient (I've got no view on that), but those two examples aren't necessarily a direct comparison.

 

Seven minus one equals six ---- unless you have some other method of calculating what these people are getting for their money >>> That means cruising days !!

Edited August 3, 2016 by swedish weave

[gusbourg]

Maybe I'm missing something, but this "plan" offered by NCL does not make sense. Is there more info about the situation?

 

Here's what we received:

 

Dear Valued Guests & Travel Partners,

 

Norwegian Cruise Line has important information for you regarding Norwegian Jewel's 7-Day Sawyer Glacier sailing from Seattle departing August 6,

 

2016. All guests booked on this sailing need to be aware of this change and travel professionals are asked to forward this information to their clients.

 

In order to conduct maintenance to Norwegian Jewel's Azipod propulsion system, we will now have a day at sea on Wednesday, August 10th rather than

 

calling in Skagway, additionally the itinerary will now feature an overnight stay in Seattle, WA on Friday, August 12th. We apologize for this change and

 

would like to thank you for your understanding.

 

Please review the revised itinerary information below:

 

The updated table shows Skagway is gone, and instead they just head to Victoria, then Seattle, and stay in Seattle an extra night. So basically you have two days in Seattle... Or as I call it two days at home. I tried to get them to pro-rate the day I'm losing (which I think is actually more valuable than just a single day, but I'm not trying to be unreasonable) and their answer is because it affects everyone, they're not doing jack. Apparently, if it was something specific to me or my situation they'd be able to make a special offer (what I don't know).

 

Again, I urge EVERYONE in this situation to file a complaint with the Washington State Attorney Generals Office. Here's a link to make it easy: http://www.atg.wa.gov/file-complaint

 

As well the executive line they gave me was: 305-436-4000.

 

Additionally, tweet at Andy Stewart. They're doing wrong by every single one of us.

[KeithJenner]

Seven minus one equals six ---- unless you have some other method of calculating what these people are getting for their money >>>

 

But if you are staying onboard then 7 minus 0 equals 7.

 

As I said, the examples are not exactly the same. That's all I was saying. Anything else you read into it is down to you.

[gusbourg]

How long was the cruise?

 

Are they giving you $100 OBC plus refunding you for the day that you will miss?

 

No it's $100 OBC. No refund for the day they're taking away from us. Not even if you call Seattle home. It doesn't matter who you talk to at NCL, and when I talked to the rep in their executive office he said that this was specifically the direction given by Frank Delrio, the CEO. It's a complete ripoff, and the boat is going to be full of pissed off people.

[swedish weave]

Here's what we received:

 

 

 

The updated table shows Skagway is gone, and instead they just head to Victoria, then Seattle, and stay in Seattle an extra night. So basically you have two days in Seattle... Or as I call it two days at home. I tried to get them to pro-rate the day I'm losing (which I think is actually more valuable than just a single day, but I'm not trying to be unreasonable) and their answer is because it affects everyone, they're not doing jack. Apparently, if it was something specific to me or my situation they'd be able to make a special offer (what I don't know).

 

Again, I urge EVERYONE in this situation to file a complaint with the Washington State Attorney Generals Office. Here's a link to make it easy: http://www.atg.wa.gov/file-complaint

 

As well the executive line they gave me was: 305-436-4000.

 

Additionally, tweet at Andy Stewart. They're doing wrong by every single one of us.

 

The news media may also take an interest in this situation if they get a few calls.

[david_sobe]

If there is a problem with the ship that needs dealing with (as stated by a couple of posters) then getting back a day early makes sense. I'd agree that the option of disembarking a day early with a refund to match would make sense.

Thank you. I agree. If there is a mechanical problem then the ship must return early. You cant control that. However, cut the cruise by one day and just refund one day.

The cruise lines can do this though. The contract lets them do this. Perfectly legal. It is proper? No. But NCL is giving them 7 full days on the ship no matter if you have 3 days in Seattle....embarkation, disembarkation, and docked day in Seattle.

I don't agree with it either though.

 

There is no way NCL is going to budge. PLEASE DONT LET THIS RUIN YOUR CRUISE YOU WAITED SO LONG FOR. Get it out of your head and enjoy the vacation!

Edited August 3, 2016 by david_sobe

[gusbourg]

But if you are staying onboard then 7 minus 0 equals 7.

 

As I said, the examples are not exactly the same. That's all I was saying. Anything else you read into it is down to you.

 

But your 7 minus 0 = 7 while technically true on its own is a false equivalency and there a fallacious argument. We paid for a 7 day cruise, not a 6 day cruise with 1 day not cruising. I paid to go to Alaska. It's an Alaskan cruise. The whole point of the cruise is to see Alaska.

 

I did not pay to stay in a small room in downtown Seattle. And if I had paid for that, I would have paid considerably less than the cost for the one day on a cruise. And to add insult to injury, the piers in Seattle are in a chaotic state of disarray due to construction of the sea wall. I'm from Seattle, I love Seattle, I don't need to pay that kind of money to stay in Seattle. Nor did I agree to pay that kind of money to stay in Seattle. I paid big bucks to be on a cruise, and more specifically, on a cruise going to... Alaska. Stopping in... Alaska.

[casofilia]

The updated table shows Skagway is gone, and instead they just head to Victoria, then Seattle, and stay in Seattle an extra night.

 

Why not go to Skagway and miss Victoria?