One less day on with change on Jewel - Not Fair!

[txbuffetslayer]

The first person I spoke to was no help so I asked to speak to a supervisor. The person I was transferred to was very rude. We were up sold just a couple days ago to a larger suite and now we paid so much more for a nice balcony that for one day will be looking over construction at the port of Seattle. We will not be "cruising", so the casino will not be open. Also, I asked if there were any excursions they could offer in Seattle as we are flying from South Florida and I thought maybe we would try to make the best of the "port" day. They had nothing to offer. I chose the port credit for one of my offers so this is another financial hit. This is my third cruise on NCL in less than a year, but if this is the way they treat people, I'm sure it will be my last. A hundred dollar on board credit is an insult.

 

I was able to change for a new perk but was told I had to today as they wouldn't allow it tomorrow. Yeah. Unbelievable

[casofilia]

When we went from Vancouver to Miami we had a change and went to Seattle as we couldn't dock in San Francisco two days later. NCL had shorex prepared at very short notice; (they also changed the ones in Astoria by 1 day). Why can they not do the same thing this time?

[KeithJenner]

When we went from Vancouver to Miami we had a change and went to Seattle as we couldn't dock in San Francisco two days later. NCL had shorex prepared at very short notice; (they also changed the ones in Astoria by 1 day). Why can they not do the same thing this time?

 

 

 

It wouldn't surprise me if they do something for Seattle. There's still a week to go.

[AdoraBelle]

When we went from Vancouver to Miami we had a change and went to Seattle as we couldn't dock in San Francisco two days later. NCL had shorex prepared at very short notice; (they also changed the ones in Astoria by 1 day). Why can they not do the same thing this time?

 

 

I have a vague suspicion--could be very wrong--that someone at NCL, or at least on the ship, knows they're about to have a shipful of very unhappy passengers and will maybe try to do other things to make up for it.

 

(Not cheerleading--applying basic pragmatism. It's easy for an anonymous call center rep to be rude to the people affected by this. Going to be harder for them to do it in person.)

[KeithJenner]

As we seem to be getting a lot of surmises let me put one in!! I made the comment about missing Victoria and going to Skagway.

 

 

 

We know that there has to be work done and unfortunately it was known well in advance. Let us assume that the fact had been found out AFTER the ship had been in Skagway, and the only port left was Victoria.

 

Would the ship still have been forced to visit Victoria? Or would NCLs merry band of lawyers sought a dispensation to bypass Victoria to get back to Seattle to have the repairs done?

 

If that were the case surely the same brilliant lawyers (NCL would not use any less brilliant) would have been able to have obtained a dispensation to visit Skagway and to by pass Victoria.

 

When will NCL employ people who see a "third meaning in a double entendre"? Think outside the circle NCL.

 

 

 

I can only speculate, but I imagine any defence would be looked upon more favourably in your example than if the ship set sail with a revised itinerary which didn't include Victoria.

 

I've no idea whether it would actually end up in court, but it's hard to think of a defence that couldn't easily be answered with "but why didn't you miss a different port, like Skagway for example".

[KeithJenner]

I have a vague suspicion--could be very wrong--that someone at NCL, or at least on the ship, knows they're about to have a shipful of very unhappy passengers and will maybe try to do other things to make up for it.

 

(Not cheerleading--applying basic pragmatism. It's easy for an anonymous call center rep to be rude to the people affected by this. Going to be harder for them to do it in person.)

 

 

 

When we missed a port, the onboard staff went well beyond what I would expect in order to provide entertainment etc for the day. It was quite a fun day.

 

On the other hand, I remember reports on here recently when a port was missed and people were disappointed with the lack of things put on, so it seems to be something of a lottery.

[GrannyJ]

As someone who has never received an on board credit, I'm not sure how this works. Can you apply the credit to your gratuities or do you have to apply it to specialty dining, drinks, or gift shop purchases?

 

As I don't drink or buy in the shops and I'm perfectly happy with the buffets and main dining room, I'd be pretty darn ticked off if I had to use the credit to get spa treatments I don't want or tacky souvenirs/items that are priced twice what they're worth that I definitely don't want. I would be OK if I could apply it to my gratuities, though.

 

I think everyone here understands that cruise lines have the right (whether you like it or not) to drop ports, change itineraries or the like, but I have to agree that the on board credit offered is pretty pitiful. And offering a percentage-off for future cruises isn't going to be much of an "apology" to someone who doesn't have any intention of taking another cruise. I would agree that a refund....actual refund, not a credit toward another cruise...of 1/7 of the cruise price would be only fair from the cruise line.

[NLH Arizona]

1) I do not plan on staying on the ship. I am from Seattle - and as I've said many times before, I'm sure my own bed is comfier than the one the boat. If I'm home, I'm going home. Therefor, even under your proposal they should reimburse me 1/7th of whatever I paid, period, no exceptions.

 

2) For the people who are not from here, they should be allowed to stay on the ship and still receive the 1/7 back. The entire value of the cruise is diminished for everyone. Giving them food and drink for the day that they're not cruising is the last NCL could do. And all those people might still have to be paid anyways whether or not the ship is occupied (though maybe they treat their employees as poorly as they do their customers, in which case I could see them kicking their employees off and docking their pay as well).

 

We paid for a a 7 day cruise. If the ship is in port being repaired, it certainly is not cruising. Trying to defend NCL here, or minimize their expenses is silly.

 

Not defending NCL at all, just coming up with a solution that I feel is fair to everyone and I'm sure you don't agree with my solution and I would bet that NCL wouldn't agree with it either, but so be it. I would suggest you spend your cruise handing out the phone number of the AG, so you can get something started through them.

[casofilia]

When we missed a port, the onboard staff went well beyond what I would expect in order to provide entertainment etc for the day. It was quite a fun day.

 

Was it a sea day? If so, I would expect that. This is a day in port with people who have been able to "stew over it" for a fortnight. A totally different scenario.

 

On the other hand, I remember reports on here recently when a port was missed and people were disappointed with the lack of things put on, so it seems to be something of a lottery.

 

We missed Stockholm as the authorities would not let us through the channels. So we arrived in Copenhagen half a day early. I didn't hear any complaints about NCL and they didn't do a great deal for us. Most people had an enjoyable extra half day and evening in the city.

[AdoraBelle]

We missed Stockholm as the authorities would not let us through the channels. So we arrived in Copenhagen half a day early. I didn't hear any complaints about NCL and they didn't do a great deal for us. Most people had an enjoyable extra half day and evening in the city.

 

 

Not entirely sure what you mean about the authorities, but it sounds like NCL really had zero control over that one. They they obviously have some options here, since they're sending the ship out while it apparently needs repairs.

[txbuffetslayer]

Are they giving you the option to cancel with a full refund? I would do that and book something else.

 

No. I asked and they said the regular refund rules apply. They have been difficult and rude to deal with on top of us being screwed over. We are being treated as if the boat is broken because of us and this is our punishment.

 

To the OP...I am on this cruise and would love to somehow work with you to get a mass complaint rolling. Can you instant message on here? I'm unsure.

[casofilia]

Not entirely sure what you mean about the authorities, but it sounds like NCL really had zero control over that one. They they obviously have some options here, since they're sending the ship out while it apparently needs repairs.

 

Either Port of Stockholm Authority or the Swedish Maritime Agency. NCL had no control. They have all the options here, if someone in Miami had thought it through.

[AdoraBelle]

No. I asked and they said the regular refund rules apply. They have been difficult and rude to deal with on top of us being screwed over. We are being treated as if the boat is broken because of us and this is our punishment.

 

 

 

To the OP...I am on this cruise and would love to somehow work with you to get a mass complaint rolling. Can you instant message on here? I'm unsure.

 

 

You can't PM here. Part of the charm. If you have a "throw away" email address, post it for the other poster to contact you. If you don't have one, set it up on google etc. (the idea is to avoid spam, but it's probably not worth worrying about, most email systems have robust spam filtering these days.)

[LrgPizza]

1) I do not plan on staying on the ship. I am from Seattle - and as I've said many times before, I'm sure my own bed is comfier than the one the boat. If I'm home, I'm going home. Therefor, even under your proposal they should reimburse me 1/7th of whatever I paid, period, no exceptions.

 

Personally, I find a cruise ship a heck of a lot more fun than my living room, or I wouldn't even cruise. But that's just me. I'd 110% stay on the ship.

Edited August 4, 2016 by LrgPizza

[mking8288]

No. I asked and they said the regular refund rules apply. They have been difficult and rude to deal with on top of us being screwed over. We are being treated as if the boat is broken because of us and this is our punishment. To the OP...I am on this cruise and would love to somehow work with you to get a mass complaint rolling. Can you instant message on here? I'm unsure.

Boots on the ground in SEA, reach out to the "local" TV news stations ASAP - i.e. the consumer reporters ... maybe it's a slow week for news and this is worthy for reporting. Nothing like a little publicity to spin the table on NCL - and have "fun" tweeting live updates.

Edited August 4, 2016 by mking8288

[txbuffetslayer]

I have a vague suspicion--could be very wrong--that someone at NCL, or at least on the ship, knows they're about to have a shipful of very unhappy passengers and will maybe try to do other things to make up for it.

 

(Not cheerleading--applying basic pragmatism. It's easy for an anonymous call center rep to be rude to the people affected by this. Going to be harder for them to do it in person.)

 

I sure hope this is the case because I'm a bit concerned about how there will be 3k other passengers as angry or perhaps more than me. Sure doesn't sound like a nice relaxing cruise

[gusbourg]

Boots on the ground in SEA, reach out to the "local" TV news stations ASAP - i.e. the consumer reporters ... maybe it's a slow week for news and this is worthy for reporting. Nothing like a little publicity to spin the table on NCL - and have "fun" tweeting live updates.

 

I've already spoken to a local television producer about this and they said they're contacting NCL. Feel free to contact me and I can help get you in touch with this person. I can be reached gus at bourg dot net.

[triptolemus]

I sure hope this is the case because I'm a bit concerned about how there will be 3k other passengers as angry or perhaps more than me. Sure doesn't sound like a nice relaxing cruise

 

Fortunately, the Jewel doesn't carry 3,000 passengers. But otherwise, yeah... people are going to be upset about Skagway. There are many, many popular excursions there. It really is as if 25% of the cruise is gone. Here's a hundred bucks, now piss off. Great job, NCL.

[gusbourg]

Fortunately, the Jewel doesn't carry 3,000 passengers. But otherwise, yeah... people are going to be upset about Skagway. There are many, many popular excursions there. It really is as if 25% of the cruise is gone. Here's a hundred bucks, now piss off. Great job, NCL.

 

Still up to 2,376 people who are pissed off and disappointed is going to be way less fun than up to 2,376 people who are having the time of their life. They were always going to disappoint us with the part of the situation that was out of their control (mechanical issues). They didn't need to piss us off by then insulting us with their compensation offer.

[gusbourg]

Boots on the ground in SEA, reach out to the "local" TV news stations ASAP - i.e. the consumer reporters ... maybe it's a slow week for news and this is worthy for reporting. Nothing like a little publicity to spin the table on NCL - and have "fun" tweeting live updates.

 

I'd suggest the local problem solver guy named Jesse Jones. He can be reached at 1-844-77-Jesse - and he works for the local CBS affiliate. Leave a message... They callback.

[txbuffetslayer]

Fortunately, the Jewel doesn't carry 3,000 passengers. But otherwise, yeah... people are going to be upset about Skagway. There are many, many popular excursions there. It really is as if 25% of the cruise is gone. Here's a hundred bucks, now piss off. Great job, NCL.

 

Yeah, I have no clue how many it holds I just know there is going to be a whole lot of upset. Anger plus drinking sounds like fun. Yes, my little one has been promised the puppy camp for months. She has drawn pictures of them etc. Hard explaining to her tonight sorry kid it's not happening. But perhaps we can buy you a lovely stuffed animal or hat in the gift shop with the credit. If that doesn't use it all maybe a juice!

[navybankerteacher]

It's irrelevant what sort of equivalency or argument it is. I'm actually not arguing at all, just making a comment.

 

People seem to be misunderstanding my words, which is rather odd because they aren't complicated. I'll try again.

 

My point is nothing more than that as the passengers will be onboard for all 7 days, it is not the same as a cruise where the passengers were only able to be onboard for 6. Therefore, whatever compensation was given for past cruises where the number of days onboard is not a direct comparison to what should happen in this case.

 

To be absolutely clear for anyone who is still confused. I am not saying that $100 is sufficient. On another post I have agreed with a suggestion that a refund for 1/7 of the fare sounds sensible.

 

A somewhat specious differentiation: yes, the passengers will be on board for all 7 days -- but that is not what the passengers contracted for: they purchased 7 days of an Alaska cruise, not 6, plus a day alongside a Seattle pier.

 

Of course, why would anyone familiar with NCL's recent approach to the cruise business expect fair value?

[poolreader]

There is a big difference in missing a port and having an extra Sea Day, or having to overnight at a port you wanted to see, than coming back a day early to stay on a ship in the port of embarkation with no shops or casino open in a construction zone.

 

Anyone who can not see this has their NCL blinders on too narrowly.

 

You pay for the whole cruise experience; food, entertainment (and for many that is casino or shopping time), transportation to ports, and enjoying time out at sea. When you lose 3/4 of this for 1/7 of the time you are due a refund.

 

Pretend you went to a restaurant for 7 nights that had fixed price which included a drink, appetizer, salad, a main course, and dessert. But on one night you only were given an appetizer and dessert because they needed to do repairs in the kitchen. Do any of you honestly think you should pay the whole check on that night?

[AdoraBelle]

There is a big difference in missing a port and having an extra Sea Day, or having to overnight at a port you wanted to see, than coming back a day early to stay on a ship in the port of embarkation with no shops or casino open in a construction zone.

 

 

 

Anyone who can not see this has their NCL blinders on too narrowly.

 

 

 

You pay for the whole cruise experience; food, entertainment (and for many that is casino or shopping time), transportation to ports, and enjoying time out at sea. When you lose 3/4 of this for 1/7 of the time you are due a refund.

 

 

 

Pretend you went to a restaurant for 7 nights that had fixed price which included a drink, appetizer, salad, a main course, and dessert. But on one night you only were given an appetizer and dessert because they needed to do repairs in the kitchen. Do any of you honestly think you should pay the whole check on that night?

 

 

Or that a free extra appetizer should make up for it.

[triptolemus]

Hard explaining to her tonight sorry kid it's not happening. But perhaps we can buy you a lovely stuffed animal or hat in the gift shop with the credit. If that doesn't use it all maybe a juice!

 

This doesn't take the sting away, but there is a Sled Dog Discovery & Musher's Camp excursion available in Juneau - puppies included.

 

http://reviews.ncl.com/4066/JNU_39/sled-dog-discovery-mushers-camp-reviews/reviews.htm