ncshp955 Posted December 5, 2016 #1 Share Posted December 5, 2016 I just went to the fun shops and entered the information to purchase Cheers and there was a block now to purchase with Carnival Gift Cards. I checked the block and it gave me the area to enter the gift card information and showed taking both gifts cards and a zero balance. It then had a button to complete purchase and it then said there was a problem with my card and did not complete the order. I called Carnival and the rep there was very blunt and said you could not use gift cards even after I told her that the web site now has a block to enter the information. I then checked my gift card balances and they now show a zero balance. Will have to fight Carnival tomorrow on that problem. Short thing is DO NOT ATTEMPT TO USE YOUR GIFT CARDS YET. Link to comment Share on other sites More sharing options...
cccer Posted December 5, 2016 #2 Share Posted December 5, 2016 I believe you can only use the gift cards to purchase Cheers on board, not on line. You don't get the discount but you can still use them Link to comment Share on other sites More sharing options...
cruizinisthebest Posted December 5, 2016 #3 Share Posted December 5, 2016 There was another thread started with a few people saying the payment screen for cheers was now showing a spot to enter gift cards. Some of us tried it using various devices and browsers but could never see the same screen. One or two people did. Maybe this option isn't fully functional yet given what the OP said and what was discussed in the other thread. Carnival said they would be working on a way to make it possible to use gift cards, but the system shouldn't be live at all to anyone if it's not working properly. I sure hope the OP gets his/her money back without a bunch of hassle. Meanwhile, you can purchase cheers at the cheaper online price with gift cards onboard. I did it. Several have done it. You need to email cclsupport@carnival.com and ask them to confirm that you can do this so you have proof in writing. Load your cards, then take your s&s to the casino or atrium bar and purchase cheers. You may have to ask for the bar manager. We had no issue when we did it. Sent from my SM-G920V using Tapatalk Link to comment Share on other sites More sharing options...
BoDidly Posted December 5, 2016 #4 Share Posted December 5, 2016 Welcome to Carnival , could be the reason their called Carnival :eek: Link to comment Share on other sites More sharing options...
easyboy Posted December 5, 2016 #5 Share Posted December 5, 2016 Thanks for the warning. No gift cards for any online use in the meantime to be safe Sent from my SGH-M919 using Forums mobile app Link to comment Share on other sites More sharing options...
Athankfulheart Posted December 5, 2016 #6 Share Posted December 5, 2016 Thanks for the warning. No gift cards for any online use in the meantime to be safe Sent from my SGH-M919 using Forums mobile app Gift cards do work fine for other things. I have used for the spa in recent weeks and everything went through fine. Link to comment Share on other sites More sharing options...
JaniceB Posted December 5, 2016 #7 Share Posted December 5, 2016 I hope they get this worked out. I have used them to book shore excursions online. Link to comment Share on other sites More sharing options...
deborahjo Posted December 5, 2016 #8 Share Posted December 5, 2016 In October we tried to download our gift cards. Said 0 balance. We took to guest services. There was internet issues. Went back about hour later. Downloaded just fine. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ncshp955 Posted December 5, 2016 Author #9 Share Posted December 5, 2016 Just an update, they have taken down the link to use gift cards off of the Fun Ship site and the rep I spoke to is sending an email to gift card resolution desk for them to try and find out where my funds went. Just going to have to wait and see what they find out. Link to comment Share on other sites More sharing options...
khewston Posted December 5, 2016 #10 Share Posted December 5, 2016 Can you use the gift cards toward to pay off your cruise? Link to comment Share on other sites More sharing options...
Schoifmom Posted December 5, 2016 #11 Share Posted December 5, 2016 Can you use the gift cards toward to pay off your cruise? Yes. That is totally different than the Fun Shops. Link to comment Share on other sites More sharing options...
JaniceB Posted December 5, 2016 #12 Share Posted December 5, 2016 I hope you get some answers soon. Link to comment Share on other sites More sharing options...
ItsAllAboutTheSass Posted December 6, 2016 #13 Share Posted December 6, 2016 I saw this screen last week while at work. Went and bought my gift cards. When I got home screen no where to be found. So, I just paid my cruise off Sent from my SAMSUNG-SM-G930A using Tapatalk Link to comment Share on other sites More sharing options...
coevan Posted December 6, 2016 #14 Share Posted December 6, 2016 There was a thread stating you can use the gift cards onboard and still get the $49.95 price, problem solved Link to comment Share on other sites More sharing options...
DiverJohn Posted December 6, 2016 #15 Share Posted December 6, 2016 Just wrote them and this is the response I got, seems like they are not offering the lower price with gift card once onboard. Oh well just prepay and bite the bullet I guess. Hi John, The cost to purchase CHEERS! prior to your cruise is $49.95 USD per person, per day plus 15% gratuity. CHEERS! can be purchased online at http://www.carnival.com/Funshops or by contacting 'The Fun Shops' Department at 800 522-7648, Monday through Sunday, 8:00am-12:00am ET. Cut-off for pre-purchase is at 11:00pm ET, the evening prior to the cruise departure. Once onboard, the cost for CHEERS! is $54.95 USD per person, per day plus 15% gratuity. Guests can sign up for CHEERS! at the Atrium Bar, Casino Bar or at the midship pool area bar. Currently, we are not able to process the Carnival Gift Card for Fun Shop orders. If you wish to purchase CHEERS! with a Carnival Gift Card, you may do so onboard. Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Have a great time! Sincerely, Mary Ruiz Online community Specialist Carnival Cruise Line Link to comment Share on other sites More sharing options...
briankeith513 Posted December 6, 2016 #16 Share Posted December 6, 2016 Just wrote them and this is the response I got, seems like they are not offering the lower price with gift card once onboard. Oh well just prepay and bite the bullet I guess. Hi John, The cost to purchase CHEERS! prior to your cruise is $49.95 USD per person, per day plus 15% gratuity. CHEERS! can be purchased online at http://www.carnival.com/Funshops or by contacting 'The Fun Shops' Department at 800 522-7648, Monday through Sunday, 8:00am-12:00am ET. Cut-off for pre-purchase is at 11:00pm ET, the evening prior to the cruise departure. Once onboard, the cost for CHEERS! is $54.95 USD per person, per day plus 15% gratuity. Guests can sign up for CHEERS! at the Atrium Bar, Casino Bar or at the midship pool area bar. Currently, we are not able to process the Carnival Gift Card for Fun Shop orders. If you wish to purchase CHEERS! with a Carnival Gift Card, you may do so onboard. Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price. Have a great time! Sincerely, Mary Ruiz Online community Specialist Carnival Cruise Line So she just copied and pasted the policy from the website. :rolleyes: So it looks like this is not gonna work. Link to comment Share on other sites More sharing options...
KCruizer Posted December 6, 2016 #17 Share Posted December 6, 2016 That's funny because I got a completely different email from the same person saying we can get the discount once we are onboard if using a gift card Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
cruizinisthebest Posted December 6, 2016 #18 Share Posted December 6, 2016 That's funny because I got a completely different email from the same person saying we can get the discount once we are onboard if using a gift card Sent from my SM-G935V using Forums mobile app It works. Exactly how I outlined above. Been tgere. Done tgat. And I would push back on anything said differently. This is Carnival's own fix until they resolve the problem fully. Link to comment Share on other sites More sharing options...
JVilleGal Posted December 6, 2016 #19 Share Posted December 6, 2016 That's funny because I got a completely different email from the same person saying we can get the discount once we are onboard if using a gift card Sent from my SM-G935V using Forums mobile app Better bring that email onboard with you! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
DiverJohn Posted December 6, 2016 #20 Share Posted December 6, 2016 Am not doubting you just saying she responded differently when I inquired. Perhaps if we knew the date or had a snapshot of her reply saying it could be done at the lower rate it would make it easier for the rest of us, either way the 80.00 difference isn't going to break me but would be nice to spend elsewhere like the steakhouse. Link to comment Share on other sites More sharing options...
KCruizer Posted December 6, 2016 #21 Share Posted December 6, 2016 Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
DiverJohn Posted December 6, 2016 #22 Share Posted December 6, 2016 That is awesome thank you for sharing !! Pretty cut and dried by your letter. Link to comment Share on other sites More sharing options...
JaniceB Posted December 6, 2016 #23 Share Posted December 6, 2016 I'm still waiting for a reply. Link to comment Share on other sites More sharing options...
DiverJohn Posted December 6, 2016 #24 Share Posted December 6, 2016 Still waiting here as well sent 2nd letter 8 hours ago no reply yet other than the "thank you for writing we will answer " letter Link to comment Share on other sites More sharing options...
JaniceB Posted December 7, 2016 #25 Share Posted December 7, 2016 I wonder if I should do a second request? Link to comment Share on other sites More sharing options...
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